Gofastpass Reviews 

690
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 286 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing dependable transport services. Customers frequently praise the professional, friendly drivers for making their daily vehicle journeys extremely comfortable and exceptionally safe. Many people also note that booking rides online is usually a very smooth, fast process accompanied by helpful support. However, some customers also noted frustrating issues regarding delayed pickups and unexpected communication problems right before departure. A few reviewers mentioned notable difficulties with locating their assigned drivers upon arrival and missing proper meet-and-greets. Some people expressed dissatisfaction when travel schedules shifted or price quotes changed unexpectedly close to their departure dates.

What people talk about most

Staff

Consumers find staff to be positive, highlighting friendly and professional drivers who arrive on time and... See more

Service

Customers had positive experiences with service, frequently highlighting punctual drivers, spotless vehicles,... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among consumers. While... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, as experiences vary significantly among... See more

Location

Customers consistently note ambiguous experiences with location, highlighting both seamless meetups and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our ride was easy to book. And our driver was very easy to contact on the morning of the pickup to coordinate a meeting location. I just had to identify the door number we'd be waiting at and he showe... See more

Company replied

Rated 5 out of 5 stars

We didn't know where to meet our driver in this very busy airport, and received concise details to help us when we arrived at the airport. Information was provided in a very timely manner as well. Bru... See more

Company replied

Rated 5 out of 5 stars

Giovana confirmed pick up time after we departed the cruise ship, and she was at the pick up location. She immediately recognized our party as she dropped us off a few days earlier. The ride to Orland... See more

Company replied

Rated 5 out of 5 stars

We were a larger group (13 people) and used FastPass to get to and from Port Canaveral from Orlando. The booking process was so smooth and they were helpful with my many questions she several changes.... See more

Company replied


Company details

  1. #8 of 24 best companies in Transportation Service
  2. #3 of 8 best companies in Airport Shuttle Service

Written by the company

Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

690 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(690)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time users

First time users. Initially, I was skeptical, your services sounded too good to be true. I am ecstatic that we found you! Absolutely amazing service! We will always recommend and use your services from here on out.

August 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Rommel Morel Was Incredible

Rommel Morel was incredible. He was a complete professional in the way that he greeted us and treated us. It was a comfortable and timely drive. A strong candidate for any job.
Thank you.
John & Lisa Williams

August 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Service

Mr Sandro contacted me from the moment my flight landed. He had cold water for us as well as other amenities. He showed us things along the way. He was very friendly and I loved the service.

August 22, 2026
Unprompted review
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Rated 1 out of 5 stars

The worst experience I’ve ever had

The worst experience I’ve ever had. Driver attempted to pick us up with no car seats. We paid for car seats. They didn’t inform us they weren’t bringing them and left us stranded at the airport with no solution and then still charged us for the service.

August 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Our driver Reginaldo was wonderful

Our driver Reginaldo was wonderful! He was friendly, efficient and arrived early! His car was new and air conditioned. We all commented how nice it was. It was a great ride to the airport and we will definitely use again. Thank you!

August 13, 2026
Unprompted review
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Reply from Gofastpass

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

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Rated 1 out of 5 stars

Our flights (2) were delayed

Our flights (2) were delayed. We were very hopeful that we were going to be able to Howard our connecting flight. That was a no. After standing in line to find a new flight, which was 1.5 hrs. We were rescheduled. Unfortunately, by the time all was taken care of, our driver was already at the airport . He suggested to use the chat and email to reschedule. According to the chat , someone would be in contact. I left a voice mail prior to boarding our flight. No response. By the time we arrived the office was closed. Left us stranded. Monday, I called and was told that no refund would be given due to the driver was at the airport and I regretfully did not contact the service. The stress level , with flights being delayed was overwhelming to say the least. Upon further communication, it was determined that the follow up email was sent to the junk folder. How would I have known that? I fully understand that the time was missed. The circumstances surrounding the missed time was no fault of myself. Airlines controlled the rescheduling. I understand the no refund . I would employ that you would reconsider and offer a partial 50% refund. Thank you for your time. Jeananne Postle

August 9, 2026
Unprompted review
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Reply from Gofastpass

Thank you for taking the time to share your experience. We truly understand how stressful airline delays and missed connections can be, and we’re sorry your travel plans were disrupted.

In this case, however, our operations were based on the flight originally scheduled to arrive at Orlando International Airport (MCO), which did not show any delay or cancellation. As part of our service, we monitored that scheduled flight, dispatched the driver accordingly, and the driver arrived at the airport as planned. By the time we were notified that your itinerary had changed, the driver had already been dispatched and the original flight had landed, making it impossible to provide a complimentary reschedule.

Our flight monitoring applies to the scheduled arrival flight associated with the reservation, and unfortunately we cannot automatically accommodate itinerary changes when we are not notified in advance with sufficient time to rearrange our schedule.

Although the reservation was correctly handled under our Terms & Conditions and was therefore considered a no-show, we still wanted to help. For that reason, we offered a 25% discount toward a new transfer and would also be happy to extend that offer to your return airport transfer should you choose to travel with us again.

We respectfully believe that a 1-star review does not accurately reflect what occurred in this reservation. While we sincerely regret the circumstances caused by the airline, there were no operational failures on FastPass’s part. Our team followed the reservation exactly as booked and according to our established procedures.

We appreciate your feedback and wish you safe travels in the future.

Rated 5 out of 5 stars

Knowledgeable and provided great…

Knowledgeable and provided great options for our travels!

August 9, 2026
Unprompted review
Gofastpass logo

Reply from Gofastpass

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

Rated 5 out of 5 stars

Caio is an extremely polite and…

Caio is an extremely polite and professional driver. He engaged with my family during our commute and made us feel comfortable. He is an asset to your company so much so that I would refer him as a driver to my loved ones if ever they would need to book with this company.

August 8, 2026
Unprompted review
Gofastpass logo

Reply from Gofastpass

Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.

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