Glovo Reviews 

Ordered here: Popeyes augusta 59 08006 barcelona

Never came, says delivered, but haven't arrived at all. NO SUPPORT OPTION AVAILABLE! I want to refund my money back!!!!!!

was getting spilled/cold deliveries almost 50% of time - always took pics and contacted the support - and they never refunded me. spent 15 euros on coffees I never received - no refunds, responsibility from Glovo whatsoever. Stopped using them.

Randomly after two years of glovo prime the app and website say I'm not prime. Support said I never had prime lol! When I said refund my last payment then they said cancel your subscription and closed ticket 🤯

Worst customer service ever. Never again.

Used to have good customer service notice terrible. I bought a gift card as I had vouchers that I get from work. I played the gift card but when trying to place my order it would only let me use the one you're on 90 cent on my previous gift card so I ended up having to pay for the order with cash regardless. Even if I wanted to order something small with the one euro and 90 cent it came out to 9 Euro including delivery. It's impossible to talk to a real person deliveries are now super slow. Please use just eat or uber eats

please so not use this company they are morraly corrupt. i deleted the app a lomg time ago as one of their drivers stole my entire meal and Glovo refused to remiburse me. last night a friend ordered 2 pizzas from Sports Bar - 2 hours late (seriously) and cold pizza arrives…they reimbured him 3.50 for 30.00 euro order. They are a disgrace.

Placed Order #101734643191 in Barcelona. The courier arrived extremely late and the food was returned to the driver immediately. Glovo support closed the chat without resolving the issue and refused to refund for a delivery that was never accepted. Very poor customer service.

Deliver to Montgo area Denia. Now.

2 years ago I could get any food I wanted. Now I've had to resort to eating like a peasant from 1500 since Glovo has all but removed nearly every single good restaurant from the app or simply cannot deliver to Montgo area nearly EVER.

FIX. THE. APP.

DELIVER TO MONTGO.

Such a terrible experience - ordered from them two days ago and delivered no problem - tonight their courier couldn’t find the house so their call centre rang me (despite me communicating in Spanish on the in app messaging system) the call centre guy just decided he didn’t understand so he hung up - unbelievable- will never use again.

The service has gone downhill and very badly. The orders ar entering late, food is cold and un eatable, the delays are the worse part. Obviously their couriers are picking up several orders different places and if they picked up yours first then you need to wait until they pick up the others as well. Customer service unavailable, they came with toally lame compensation 2 euros promotion. I paid 31 euros for the food order which delivery took 1hour and 15 minutes from the location which is just 5 minutes walk from my house. Food cold and could not eat al all and they offer you 2 euro promotion. Best point of this ridiculous situation is that I also pay Glovo premium. For the last 2 month I have placed orders almost every second day. Its rubbish, company has gone down and not to be trusted anymore.

I had no account and never an order from Glovo. Nevertheless Glovo is still deducting money from my bank account. Glovo is evidently facilitating fraud by doing so, because they don´t respont to complaints.

They couldn't speak English and just hanged up the phone when we tried to help them find us. They also missed the place that we pinpointed on the map. Terrible service for none Spanish speaking Tourists. Without even trying they cancelled our order. Worst experience in Spain ever.

My first order with Glovo in Tenerife was a shambles. Half the order was not delivered. The other half was lukewarm. Had to battle with the online help function, which tried to shut you down. Got a refund for the missing children’s meals. I had to reorder a replacement as they would not do it. Was charged €5 for delivery of a replacement. Replacement order took one hour and 30 minutes and was obviously stone cold. Utter shambles.

Terrible company better of using uber eats they will never refund your order even if there in the wrong takes an million years to get through to someone then every message is like 48 hours not worth it

Horrific. Ordered food from Burger King via Glovo. Neither wanted to accept responsibility for the disgusting quality of the food I was served AVOID!!!!

We ordered food through Glovo. It never arrived and when I spoke with them on their help chat, they said I ordered the food for pick up. If I was going to do that, I would have placed the order directly with the restaurant. They basically said it was our fault and they would improve next time. There is no next time as we spent a lot of money for no food and the attitude from Glovo is very bad.

I had an extremely disappointing experience with Glovo in Spain. I placed an order, but my food was never delivered. Despite this, Glovo refused to issue a refund and could not provide any clear explanation as to why.

What made the situation even worse was the customer service. The support team was unhelpful, gave vague responses, and failed to resolve the issue. As a customer, I expected at least a reasonable explanation or a refund for an order I never received.

Paying for something that was never delivered and then being denied a refund is unacceptable. Based on this experience, I cannot recommend Glovo and will not be using their service again.

I paid €46 for a 6kg bag of cat food. They delivered a 2kg bag instead and refuse to deliver the correct item and take back the wrong one or rectify the issue in any way. They just stole my money and told me I could go into the store to attempt an exchange if I want but that’s the only solution they can offer.

You’re a delivery company, how is the only option for me to do your job?! Stuck having to do a chargeback on my credit card because they stopped talking to me on chat and ended the chat without warning. So rude and probably illegal what they are doing.

I can hardly recommend Glovo. I have unsubscribed again.
I have experienced missing items that they do nothing about.
I often experience that they do not have any couriers to deliver items.
I have experienced that they have promised me a refund for missing items that I never received.

I could go on and on. Stay away. Scam.

Ordered some food from here it was freezing cold tasted like it was cooked yesterday and turned up an hour late. What a great experience. 😬

The order wasn't delivered but they have proceeded to take the amount out of my bank account and have issued me with refund in Glovo credits. I used their help chat on the app. I made it clear I needed a refund back into my bank account. A total nightmare trying to get in touch no email addresses that
work. I'm unable to go back on the chat because it is saying the issue is resolved. Definitely wouldn't advise ordering with them