Glo Melanin Reviews 

453
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service team for being prompt, attentive, and extremely helpful with resolving order adjustments and shipping questions. People also truly love the natural skincare products, consistently noting impressive improvements in skin texture, softness, and overall hydration. However, some customers also noted that they experienced frustrating shipping delays, lost shipments, or issues with packages arriving damaged during transit. A few reviewers additionally mentioned encountering occasional difficulties with communication, taking longer than expected for staff to reply to inquiries. Others expressed dissatisfaction regarding automatic reordering policies that felt inconvenient for their personal budgets.

What people talk about most

Product

Customers consistently note positive experiences with product quality, reporting that items leave skin soft,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the natural ingredients... See more

Staff

Consumers find staff to be positive, helpful, and highly professional when resolving various issues.... See more

Order

People report positive experiences with order, praising the fast shipping times and helpful customer service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic lip product. With many lip products on the market that I've tried over a lifetime, this one ranks high for being moisturizing, aromatic, with beautiful unique packaging. if used per t... See more

Company replied

Rated 5 out of 5 stars

I came across their website after reading ai generated products from other websites but when saw their products made with real and simple products that works on black people skin and generated especia... See more

Company replied

Rated 5 out of 5 stars

The products speaks for themselves with the amazing results you will receive, but I want to brag on their amazing customer service. I had an issue with my shipping address and my product was returned... See more

Company replied

Rated 5 out of 5 stars

I use the Glo Melanin Turmeric Scrub and the soap. I have hyperpigmentation as a result of chemotherapy. Rio helped me cancel my subscription for the soap because I prefer to order when I need it.... See more


Company details

  1. Wellness Center
  2. Beauty Product Supplier
  3. Cosmetics Store
  4. Health and Beauty Shop
  5. Skin Care Clinic
  6. Skin Care Products Vending Machine

Written by the company

Custom products for Melanin skin that actually work. Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

453 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(453)

425 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. Got back to me in a timely manner. Rio was a great help act made sure my request was done. Appreciate this line of care and services not only for my fact, but also problem solving😊

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

My package arrived empty:

My package arrived empty:
Rio reached out after my complaint, apologized and immediately shipped out another order for me that should be arriving shortly; this is great customer service. I emphasized that myself and daughter are almost out of our products and I really praised Glo Melonin for the timely response, this is what quality customer service is all about:👏

September 5, 2026
Unprompted review
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Rated 5 out of 5 stars

My ordering experience with GloMelanin…

My ordering experience with GloMelanin was seamless. The communication and respond time was quick and the package came in two days right after I ordered it. I'm excited to use this beautiful product. Skin care brands made for us and from us is the headway into learning how to take better care of our skin and passing it along. No matter who you are

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

When I first received my order it was…

When I first received my order it was leaking everywhere! I was devastated! I reached out to the company and they were very helpful. The response time was immediately. They worked with me and took me through the steps needed. Elyka was very thorough and able to get me the same products shipped out without a problem. I’ve received my new items and they came in perfect condition! Thank you so much for great customer service! Plan to order again soon!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I love Glo Melanin!

I love the Glo Melanin business and have purchased skincare products since 2024. What I enjoy most is the willingness to satisfy customers. Rio embodies the company values, expressing genuine concern for the situation and extremely responsive, providing different courses of action for the scenario I was experiencing. Although the matter was my oversight entirely, Rio has definitely made me love supporting this small business even more. Thank you for being a trusted skincare business for my routine, and thank you to Rio for making the customer service interaction enjoyable!

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

From order to delivery & out the box

From order to delivery & out the box. So wxcited & highly impressed with service, packaging & bwst of all....the product. OMG Day 1 was so fun & I was overjoyed by the immwdiate skin smoothing, clearing & suppleness the Foaming Tumeric cleanser delivered to my face, neck, and chest.
I see the glow & so did my hubby.

The scrub is outta this world. I am on day 5 of using it & my chest & back black heads have calmed and smoothed. Getting more ordered this week. Last but not least & maybe most important for me is the nourishing brightening face cream O use on my next as well I soft as a new borns bum.

Finally my face feels and looks clear, fresh & healthy.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I’m PUMPED!! And excited for my future skin!!

I’ve only been using the melanin skin bundle a week but I can tell a difference already!! Dark spots that have been on my face for a while are fading and almost gone FINALLY🙌🏾🙌🏾 Soo surprised its working so fast!! I can’t wait to see how my skin looks after the full 30 days!! I’m PUMPED!!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I use the Glo Melanin Turmeric Scrub and the soap. I have hyperpigmentation as a result of chemotherapy. Rio helped me cancel my subscription for the soap because I prefer to order when I need it. Both products make my skin feel so soft. Thanks for handling my request so quickly Rio!

August 26, 2026
Unprompted review
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Rated 5 out of 5 stars

First off let me say that these…

First off let me say that these products are amazing and I can definitely see a difference. I want to say thank you to Rio for such a quick resolution regarding a recent order/subscription, very professional and provided such a quick response.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

The lip balm is everything

The lip balm is everything. I’ve seen a change little by little daily on my lips. They’ve been getting lighter and I love it.

August 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I love Glo Melanin Products and Customer Service!

I love Glo Melanin. Not just because of their amazing Turmeric Soap Bar but for their excellent customer service as well. I accidentally signed up for a subscription service and immediately reached out as soon as I was aware. Not only did my message receive a quick response but I got a full refund after the necessary business days needed to process it.I really appreciated that and will continue to be a returning customer. Special thanks to Elyka and her professionalism.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Elyka!!

Elyka!!! Made my day! Super attentive, nice, and easy to converse with! She assured me that the peach yoni wash and the yoni oil were not discontinued just out of stock until further notice, they are working on revamping which is super understandable. Thank you Elyka!! ♥️

August 17, 2026
Unprompted review

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