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Galaxus non è solo un negozio online, ma anche una Community attiva e una rivista specializzata. Il team editoriale interno lavora in completa autonomia. Esegue test critici e comunica onestamente anche quando un prodotto non è convincente. E questo senza considerare la perdita di fatturato. Se una domanda rimane ancora senza risposta, la Community di Galaxus ti aiuterà e fornirà le risposte nella chat entro poche ore.
Hoheluftchaussee 18, 20253, Hamburg, Germany
4.6
674 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
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I ordered a sub-board for my Xiaomi 14T, because my old one fried. It took some time but it definitely reached me within 2 weeks in August. The board works fine, it wasn't damaged at all, and I like the 2 year statory warrenty. I would recommend buying from Galaxus!
Very fast shipping and reliable and amazing. Highly recommended.
Everything was perfect: from the order to the shipment. Even if I chose the slow one, I received the phone in few days. I strongly reccomend.
Great price and top-notch shipping! Highly recommended.
Excellent service. Good price ( Cheaper than other store) Rapid delivery. I place my order on Saturday about mid day. I received my order on Monday 11.00am. Super fast.
Ho effettuato un ordine inserendo correttamente i dati aziendali completi di Partita IVA europea valida; l’ordine è stato accettato, pagato e spedito all’impresa. Successivamente però il venditore ha rifiutato di emettere una regolare fattura con Partita IVA, sostenendo di non servire clienti aziendali in Italia, pur avendo applicato l’IVA al 22% come a un cliente privato.
In base alla normativa IVA UE sulle operazioni intracomunitarie B2B, la vendita avrebbe dovuto essere fatturata senza IVA in regime di reverse charge. Nonostante una richiesta formale, la fattura non è stata corretta né l’IVA rimborsata.
Prodotto ricevuto, ma gestione amministrativa e fiscale inaccettabile per un acquisto professionale. Sconsigliato ai clienti aziendali.
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I placed an order providing full company details and a valid EU VAT number, the order was accepted, paid, and shipped to my business. However, the seller later refused to issue a proper VAT invoice, claiming they do not serve business customers in Italy, while still charging 22% VAT as if the purchase were made by a private consumer.
According to EU VAT rules for intra-community B2B transactions, the sale should have been invoiced without VAT under reverse charge. Despite a formal request, the seller has not corrected the invoice nor refunded the incorrectly charged VAT.
Product received, but the administrative and fiscal handling is unacceptable for a professional purchase. Not recommended for business customers.
Reply from Galaxus.it
Grazie mille per il suo feedback.
Ci dispiace informarla che al momento non siamo ancora in grado di emettere fatture per aziende in Italia. Galaxus EU è attualmente in fase di sviluppo e ampliamento e ci auguriamo di poter offrire questo servizio nel prossimo futuro.
Per ulteriori domande o richieste, non esiti a contattarci nuovamente:
https://www.galaxus.it/help
Restiamo volentieri a sua disposizione.
Great selection of products , excellent communication in regards to expected delivery, and overall superior service.
Ordered a product on 15/07, with a fast shipping time. Got 3 emails that the shipment is delayed. At 02/09(!!) an email that the order is cancelled. What a terrible shop
Reply from Galaxus.it
Thank you for your review.
We are sorry to hear that you did not receive your order at the expected time. In your case, the delivery date was unfortunately postponed several times and eventually the order had to be cancelled.
In general, delays can never be ruled out completely, even though we try to provide delivery dates as accurately as possible. From errors in logistics to issues with the transport company or problems that can occur along the entire supply chain – all of these are possible, though fortunately only in a small number of cases. As we are aware of this, we always communicate a provisional delivery date. All information on availability and delivery times therefore does not constitute a binding or guaranteed shipping or delivery date, unless expressly stated as such in the shipping options of the respective product.
We are continuously working to optimize our processes in order to minimize such situations.
We kindly ask for your understanding, apologize for the inconvenience, and thank you for your feedback.
Super mega store, you can find anything you think about.
Good price, fast shipping, genuine products.
Receiving item quite fast, ordered Monday, item arrived Thurs day in good packaging, no damaged. Price was also good.
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