Flight Knight Reviews 

330
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the very stylish designs, durable materials, and prompt shipping times offered by the business. Many people find the cabin bags extremely practical, lightweight, and exceptionally well-suited for various airline travel requirements. Some reviewers were consistently not happy with products arriving damaged or developing unexpected faults like broken wheels, stuck retractable handles, and torn interior linings. Customers also shared frustrating difficulties when dealing with unhelpful customer service teams, delayed refunds, and unresolved return requests. Additionally, a few people experienced occasional problems with missing items or delayed parcel deliveries.

What people talk about most

Product

Clients share ambiguous opinions on product quality and orders. Many consumers praise the stylish design,... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of satisfaction and severe durability issues. Many... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Many... See more

Order

Customers had negative experiences with order, expressing deep dissatisfaction due to missing items and... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting frustration with unhelpful staff and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Flight Knight transaction was easy, the product is really good for a good price. The reason for the 3 stars is because I was given a delivery time slot on a particular day from the delivery company DP... See more

Rated 3 out of 5 stars

Love the case but arrived with a broken internal luggage strap. Obviously not checked properly prior to dispatch. Takes the smile off an otherwise happy customer’s face. Poor performance

Rated 4 out of 5 stars

Would have given 5 stars if I had received what I had originally ordered. However, customer service responded to my online request and resolved it very quickly. The underseat cases look sturdy enoug... See more

Rated 4 out of 5 stars

Quality is good and love the design Having no zip ans combation locks is good. It suppose to be scratch proof. There was damage of black spots from handling by baggage area. Overrall beautiful... See more


Company details

  1. Luggage Store
  2. Bags and Luggage Store
  3. Luggage Wholesaler

Written by the company

Flight Knight is a London based direct to consumer Luggage brand on a mission to make luxury travel luggage, affordable. Our luggage sets comprise of high quality, fashionable pieces at affordable prices. Our vision is simple - remove the middleman and sell direct to consumer – no retailer mark-ups, Increased control over design, quality and affordability.


Contact info

3.1

Average

TrustScore 3 out of 5

330 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(330)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this trio

Ordered on the Sunday and arrived DPD on the Monday. Packaged well too! Great trio of cases, as they are light weight but have the aluminium frame to keep them sturdy. The perfect combo as I’ll be able to fill them up and not struggle to carry them across my stone walk way. Happy days. Just registered the 5 year guarantee as well, it took 1 min. Can’t wait to put them to use next month 😁

September 1, 2026
Unprompted review
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Rated 1 out of 5 stars

No customer service

Absolutely shocking customer service and terrible quality.
I bought a Flight Knight suitcase and have only used it 6 times, but it is already falling apart. The rubber lining on the wheels has completely come off, and two of the wheels are now coming away from the body of the case entirely.
Naturally, I tried to claim on the warranty, but getting hold of anyone in customer service is impossible. I have emailed them multiple times through their website contact form, sent direct emails, and messaged via their live chat, and I have had zero response on every single channel.
It is completely unacceptable to sell luggage that fails after half a dozen uses and then completely ghost customers when they try to use their warranty. Save your money and buy a brand that actually stands by its products and responds to its buyers.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

While the shipping process and everything what done perfectly, i had problems with pull handle unfortunately i weren’t able to proceed with a return because i had to fly and use the luggage next day and tried to fixed it on my own .. ( it worked partially as i could manage to open the handle into maximum) after other 2months i had another travel and when i come to pack my luggage found that the handle is stuck again and to open it maximum is impossible, i tried to fixed it again but this time was impossible so had to travel with like that.

March 30, 2026
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!!!!

DO NOT ORDER FROM THIS COMPANY!!!!
I ordered a set of 3 Silver cases with combination locks.
They arrived quickly thru DPD. They looked great. There were instructions on how to set the locks, however only the largest case had the switch on inside of the lock, the medium and cabin size did not. So I emailed them, they requested pictures, I sent them. They sent me back the same instructions that I had received with the cases. So I emailed again explained again. They responded with did the instructions they sent help!!!! I dont think they actually read any of my emails. Im £170 down and had to purchase another set of cases because I was travelling. Don't waste you time, money or energy!!!!

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

I purchased the 3-piece Flight Knight…

I purchased the 3-piece Flight Knight aluminum luggage set and it was exactly as advertised. Every piece feels solid and durable, with a sleek, luxurious finish. The black color perfectly matches my style, and I couldn't be happier with the quality. Highly recommended!

July 27, 2026
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Rated 1 out of 5 stars

Not good quality

Not good quality. Arrived incomplete and finished product and I have to go and drop off at DPD!

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Almost one month still no delivery - DO NOT USE THIS COMPANY!!

Almost a month since my cases were delivered to my neighbours which they do not have my permission to do so ?they states the never got them!! Sent multiple messages to company as I’m now £100 out off pocket and no cases ?? No reply ? Nothing I’ve now wrote to the CEO still nothing !! Next step ombudsman!! Do not order from here !!!

June 27, 2026
Rated 5 out of 5 stars

I purchased the baby pink cabin

I purchased the baby pink cabin suitcase, and I’m genuinely impressed. The colour is beautiful, a soft, elegant pink, and exactly as pictured. The cabin size is perfect for short trips and complies well with airline carry-on requirements.

The suitcase feels sturdy yet lightweight, the wheels glide smoothly, and the telescopic handle is comfortable and solid. The interior is well designed, with practical compartments and straps that make packing easy and keep everything organised.

Delivery was prompt, and the suitcase arrived well packaged and in perfect condition. Overall, it offers excellent quality for the price and looks far more expensive than it is.

I wouldn’t hesitate to purchase from Flight Knight again and would happily recommend this suitcase to anyone looking for a stylish and practical cabin case.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Suitcases arrived damaged beyond…

Suitcases arrived damaged beyond repair. Needed to travel in 5 days time. Several emails and use of their Chat tab received no response whatsoever. Will have to order from another company to meet our travel date. Refund was eventually received after chasing several times.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic case

Fantastic case, great quality at a great price , better than I expected with quick delivery. Looks good although ive personalised mine a little 🥰

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

Quality is good and love the design

Quality is good and love the design
Having no zip ans combation locks is good.
It suppose to be scratch proof.
There was damage of black spots from handling by baggage area.
Overrall beautiful suitcases.
I do recommend.

June 24, 2026
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Rated 1 out of 5 stars

Sends wrong items

Sends wrong items, doesn’t then send correct items and ignores all contact efforts. No refund confirmation either. I can reorder but I can’t then get the multi buy reduction almost suggesting that the wrong item was sent on purpose.

May 28, 2026

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