Tripp Luggage Reviews 

I wouldn’t even give them a one star as the service was awful. Paid for next day delivery and used DPD. Didn’t get my delivery so had to email them over 5 times to finally get a response saying they can resend the item but would take 2-3 working days so finally got a call back who told me they can’t do next day delivery now. Would not recommend if you want something quick

Not as advertised with cheap poor quality
Ended up returning it with loss due to postage charges. So be careful

Customer support staff responsive and helpful however refund/repayment process takes a ridiculous amount of time. Was told refund would be in my account within 10 days of goods return date. Hadn't arrived by 12 days so contacted customer services and advised payment would be made within 5 days. Contrast this with a M&S return where refund was made immediately and in my account within minutes.

I am very concerned after a lengthy email to customer service in regard to being stopped at security, they told me after taking everything out of our cabin suitcase that the problem was in fact because they spray the inside to stop the case getting mouldy before sale, this whole saga took 30min before we could leave fast track. Than god we didn’t get arrested as it sends of alarm for Semtex 😡
Tripp say no must be something I took with us Customs say Tripp who do you believe!!!! Didn’t offer to change my suitcases, I purchased 2 full sets plus’s luggage tags and underseat bags. They just ignored my email back to them. Never again will I purchase another item from them 😡😡😊

Ordered a large and medium suitcase. The large had two long scratches on the top, above the zip, which was noticed when lifting it out of the box. Trying to contact Tripp over the phone is like pulling teeth, a nightmare. Never did get to speak to anyone despite leaving 2 messages with my name and number as the automated message suggested. Then sent an email via their contact us option. Was initially told to see if it would wipe off! Well no, scratches cannot be wiped off. Then had to send a photo of damage. Was then offered a 10% refund if I kept the cases. No thank you. Eventually was sent a QR code to return them but it was hard work to get to that. Avoid Tripp luggage, dreadful quality, dreadful customer 'service'.

Bought 2 suitcase as I have quite a few trip cases that have lasted years, the new ones are no where near the quality of the old one. I had to contact them 3 times to get a return label for dpd, returned them on the 3rd August, they arrived back with trip on the 7th August, I contacted them again 2 days ago about my refund ,I was told it would be sent to head office to initiate my refund, it is now the 20th August and still no refund, do not buy from these. I will never buy another tripp suitcase. Customer service useless.
Order no T273382782

Great quality suitcase, arrived on time and received regular updates on where the suitcase was in regards to shipping and delivery.
Only reason I gave 4 stars and not 5 is becuase they don’t have a PayPal option, which would have made me feel more secure paying as a first time buyer.

I ordered a Tripp cabin case last February. Tripp were very helpful from first ordering to delivery. I was very happy with the quality of the case but last month one of the wheels broke off. I contacted customer services who were most helpful & offered me a replacement case. Again from ordering to delivery they could not have been more helpful. Case delivered today as promised, very happy with the quality of case & customer services

Very poor customer service – warranty claim made unnecessarily difficult

Very disappointed with Tripp’s customer service.

I purchased a Tripp suitcase with a 5-year warranty, so I expected that reporting a fault would be relatively straightforward. Unfortunately, the process has been extremely frustrating and time-consuming.

Despite already providing photographs and videos showing the problem, I have repeatedly been asked to provide yet more photographs and videos. It feels as though the emphasis is on making the customer jump through hoops rather than simply dealing with a genuine warranty issue.

I have now spent far too much time providing information about a straightforward fault. If a product is sold with a 5-year warranty, customers should be able to reasonably expect that Tripp will stand behind that warranty and deal with faults efficiently.

The quality of the product may be one thing, but the customer service experience has been very poor. I am still waiting for the issue to be properly resolved.

Very disappointing, and certainly not the level of customer service I would expect from a company selling products with a 5-year warranty.

Ordered 2 suitcases, unfortunately I ordered wrong size, Reordered correct size & contacted TRIPP CUSTOMER SERVICE as advised on Tripp website to return the wrongly ordered items. The answer was less than satisfactory. I was informed that the carrier they used had to be replaced & this was the issue.. the original carrier ceased trading 9 months ago. They have new carrier ( a very efficient one). But when I brought this to the customer service agent attention, the response I got was to repeat the same email 4 times. No one replies & Tripp have done nothing to facilitate a refund or return as is stated on their website…

Brought 2 suitcases, one suitcase would not unlock , refused to open at all . Went back with receipt, which states refund or exchange is 28 days. They refused to give exchange or refund and said we must of tampered with lock, all we did was try to set our code. After waiting while the manager tried to open it , she came out and gave exchange . The suitcase lock was faulty from the start. Shocking customer service, misleading about refund or exchange. My advice do not buy from TRIPP.

My wife purchase a new Tripp case for our recently holiday. Case looked fine, but the portable handle was broken. We’ve been trying to get hold of Tripp to raise a quality issue and obtain a replacement or refund. They simply ignore all correspondence, even though we have received the “enquiry received” email.

I’ve no doubt they will comment on this with “email us” but they have frankly ignored all correspondence prior to this which is leaving us with no choice than raising with our credit card company to resolve. Which is very disappointing.

So very wary folks, the “5-year guarantee” is worth nothing if you can’t speak with them. You are also on your own and rolling the dice if you order from them as they will not respond.

I bought 2 suitcases which was me at to delivered within 5 working days I have received my order and no messages or email from them extremely bad customer services I am travelling on the 1august and have not heard nothing about my suitcases

Bought suitcase got express delivery . Suitcase arrived in a flimsy cardboard box which was open the case had no protection wrap around it . Unpacks case to discover no padlock in the case . Phones customer service told the situation to Sasha explained I can’t use the case without a lock she said she’ll post one out I said I needed the lock asap or I couldn’t take my case on my pending trip ( hence paying for the express delivery ) Sasha then started interrogating me saying would I be taking my case on the plane ? As I could use it without a padlock ? Do you not have a padlock
In the house you can use ? Also can you not keep your suitcase beside you then you wouldn’t need a padlock ? I was Absoloutley disgusted at her attitude . She is a disgrace . Told me I would not be getting any refund for the delivery as the case was delivered . Then she said I can offer you one pound . I could not belive what I was hearing . I will never buy from Tripp again ( I’ve used Tripp all my life for cases ) first time buying online though , and was given the 3 rd degree and told I didn’t need a padlock . Oh and padlock was never sent out . ORDER No
Is T273375422

Tripp is not what it used to be. I have many bags made of tripp. But my recent purchase from them made me think about ever buying from them.
I bought escape and horizon series bags from them in 2024. After a couple of uses they have fallen a part. Spine broken. Zip not closing. Dents here and there. Faults with zip stitching.
This is not with one bag. I purchased many bags from them in 2024. Every bag has the same story.
To make things more worse their warranty claim procedure is worst they try to blame airlines for every thing that goes wrong with their bags.
My advice stay away from this company buy from local shop there quality is better than so called Tripp.
Zero peace of mind. Total waste of money.

Bought a suitcase, had it delivered, so far so good .
I decided it was to large for my needs so decided to return it
I tried to log on to the website to get a return label ,but it wouldn't recognise the password. I requested to change the password NO REPLY.
I decided to phone them 4 times to be told I was number 1 in the queue was then cut of 4 times after 15mins
Absolutely shocking customer service.
Still waiting on someone to contact me .

Purchased a large suitcase purely for use to go to Australia, and only on the second use the wheels feel apart wheeling into airport for departure!!! I would avoid company as it seems they DONT cover wheels under warranty and fit poor quality wheels to all their cases, Tripp use fair wear and tear as the loop hole even though if this was taken to court or a tribunal fair wear and tear is not a justified excuse when it's the second use product breaks. This company is scamming people, charging money for a faulty products knowing the wheels will break as they are cheap and they will just use an unjustified loop hole to get out of replacing or refunding.

First order and delayed delivery poor first experience

AVOID, AVOID, AVOID!!
Bought a new ‘Escape Suitcase’ 2 weeks ago as my other suitcase was 20 years old and looking a bit shabby. Travelled to Spain and back and the case now has a big dint in it that I can’t push out!! Obvs not fit for purpose, faulty and lacking in quality in my view. Took it back to shop and they took no responsibility advising to claim off the airline!! This gives Tripp the green light to manufacture as much cheap rubbish as they like and then the airline foots the cost. Any airlines out there should start monitoring how many claims they get from Tripp suitcases and start to hold them to account!!

Our suitcase arrived. I opened the box to find the suitcase unzipped with the protective wrapping which should have been around the outside of the case, stuffed inside instead. Scuffs on the case (presumably during shipping as no protective wrap around it) and wheels looked grubby. Contacted tripp.. a number of times before they even decided to reply to me. They took so long in coming back to me that I didnt have time for them to send a replacement out to me. It's getting returned tomorrow and a new case from Amazon is arriving instead. Avoid this company. Customer service was not good, even when they did decide to reply to me!