Poor communication
My first shipment was lost, most likely due to problems with the shipping service. I understand that it is not the seller's fault, but I did not receive any apology for the inconvenience. I had to inquire about the missing shipment myself, and it seemed that the seller did not care about my problem at all. When I asked how my losses would be compensated, they were in no hurry to answer. Finally, another backpack was sent, but they did not inform me about it and I only received the tracking number of the package when I asked for it myself. When I received the backpack, I noticed that one of the outer pockets was slightly higher than the other. I have something to compare it to, because I have the same backpack in a different color. They replied that changes had been made and did not explain anything further. And to me, it looks like a sewing defect. I am tired of arguing further. It seems that the defective backpack was sent on purpose. That's all, the defect is minor, the backpack is beautiful, I will wear it. I was very happy with the quality of my old backpack, so I ordered another one. But unfortunately, this time my experience was sour.