FamiPrints Reviews 

472
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the creative concepts and personalized designs, finding the online ordering process remarkably straightforward and easy to use for special gifts. Many people note that the final items arrive looking wonderful, featuring clear printing that matches their exact expectations. However, some customers also noted frustrating issues with delayed deliveries and extended shipping times that missed important occasions. Some reviewers were not happy with poor customer service responses, a lack of communication, and missing tracking details. A few people experienced quality defects or errors with wrong dates and incorrect product details on their customized items.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality and beautiful design of... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a clear split in customer experiences.... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of great satisfaction and severe disappointment.... See more

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying widely among reviewers. While... See more

Customer service

Users describe negative interactions with customer service, highlighting a lack of response and poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

FamiPrints gave me the creative space to design a heartfelt message to my Husband for our 1 year wedding anniversary in celebration of our most amazing union. What a unique platform!!!! Many Thank... See more

Rated 4 out of 5 stars

The style of the picture is beautiful. I would have given a 5 but above the picture where it's shaded black seems to have been over-stretched causing it to lighten. And side corner was a little damag... See more

Rated 4 out of 5 stars

Outstanding product. My wife loved it. Customer service was accessed due to shipping difficulties but responded and resolved my issue. Overall a great product and experience.

Rated 5 out of 5 stars

When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct... See more


Company details

  1. #112 of 123 best companies in Gift Shop
  2. #83 of 89 best companies in Decoration and Interior Design Store
  3. #10 of 10 best companies in Poster Store

About FamiPrints

Written by the company

BE A PART OF YOUR MEMORIES

We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.

The Story Behind FamiPrints

Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!

We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.

Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.

All for just one simple goal:

Make you happy.

Contact info

3.5

Average

TrustScore 3.5 out of 5

472 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(472)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

tracking does not exist

tracking does not exist. The company never responded to me and assisted me with teh tracking of merchandise and the item was not delivered as promised.

August 28, 2026
Rated 5 out of 5 stars

Great fast delivery

Great fast delivery, very happy with the print.

July 28, 2026
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Reply from FamiPrints

Thank you so much for your wonderful review!

We're delighted to hear that your order arrived quickly and that you're happy with the print. Your kind words mean a great deal to our team.

Thank you for choosing us. We truly appreciate your support and hope to have the pleasure of serving you again in the future!

Rated 4 out of 5 stars

Wrong delivery

Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and they had no idea who they were. The bad news is the order got mixed up. The good news is that the company is making good on it and re-printing everything.

July 28, 2026
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Reply from FamiPrints

Thank you so much for your review and for giving us the opportunity to make things right.

We're very sorry again for the mix-up with your original order. We checked and saw that your replacement was successfully delivered on August 1st, and we sincerely hope it arrived safely and met your expectations.

Thank you for your patience and understanding throughout the process. We truly appreciate your support and hope to have the opportunity to serve you again in the future.

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Rated 1 out of 5 stars

Printed incorrectly with no customer service response

My husband ordered something for me it was delivered with the wrong date. We have contacted Customer service 3 times with no response. We have a large photo sitting in my garage that we can do nothing with that we paid for. DO NOT ORDER FROM HERE!

June 22, 2026
Unprompted review
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Reply from FamiPrints

Hi,

We sincerely apologize for the frustration and inconvenience. Our customer service team previously replied to your email requesting photos of the item so we could verify the incorrect date, but we did not receive a response.

To avoid delaying the resolution any further, we have already processed a replacement with the corrected details. Please rest assured that it is currently being prepared, and you should receive it within the next few days.

We truly appreciate your patience and hope the replacement arrives exactly as expected.

Rated 1 out of 5 stars

Wrong date was put on what I ordered

Wrong date was put on what I ordered. There is no customer service number to call only emails. It took the company 2 weeks to reach out to me and asked me to send a picture of the item that was wrong. I responded same day and now it has been two weeks since I’ve heard anything back. I never leave reviews but I can’t get over how no one has reached out to make anything right. I don’t even want a refund just want the mistake corrected. Don’t recommend.

July 3, 2026
FamiPrints logo

Reply from FamiPrints

We're truly sorry for your experience and sincerely apologize for the lack of communication.

After reviewing your case, we found that your previous email was unfortunately filtered into our spam folder, which delayed our response. We completely understand how frustrating this must have been, especially when you were waiting for a resolution.

We'd really appreciate the opportunity to make this right. We've reached out to you by email and are ready to send a free replacement with the correct date. Please check your inbox (and spam folder if needed) and reply to us so we can prioritize your replacement right away.

Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

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Rated 1 out of 5 stars

valid 1star experiences

All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them arrived sideways ? And it showed it up late (after Mother’s Day) with express shipping which I ordered 2 weeks in advance.

Haven’t heard from them myself after 3 attempts to connect with them via their portal.

May 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I bought my print as a 10 year…

I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mistakes! It looks great.

April 29, 2026
Rated 5 out of 5 stars

Product exceeded my expectations

Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were very sensitive to the gift as we had just lost our father. Handled with care all along the way. Very pleased.

April 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Company made typo, won't respond

When my product arrived, I was so excited- until I opened the box. The name of the song was printed incorrectly. I have emailed 4 or 5 times and no one will get back to me. I finally gave up and requested a refund through my payment source. It was to be a bday present which had so much meaning. Now Im giftless and $140 brokER. Despicable company.
DO NOT BUY FROM SHADY COMPANY

April 6, 2026
Rated 5 out of 5 stars

I couldn't be more satisfied and happy…

I couldn't be more satisfied and happy the way my order turned out. At first I was nervous and stressed adding a poem instead of a song lyrics . It turned out so beautifully it was a gift for a friend who truly deserves to look at this gift and remember . Thank you truly !

April 1, 2026

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