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Replied to 40% of negative reviews
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Before you buy anything READ THIS!
I am beyond disappointed; I am actually furious. Do yourself a favor and STAY AWAY from this brand.
Deceptive Marketing & Terrible Quality:
First off, their website is a total illusion. They style their clothes on models to make them look "perfect," but it is nothing short of false advertising. I ordered what they call "Boot-Cut Jeans." On the website, they look stylish and well-fitted. In reality? They look like ridiculous clown pants or trumpet trousers. The fit is an absolute joke and has nothing to do with a boot-cut silhouette. If this is how they handle their core designs, I dread to think about the quality of the rest of their collection. I felt cheated the second I opened the bag.
The Return Policy is a Total Scam:
When I realized the product was garbage, I decided to return it—and that’s when the real nightmare started. To my absolute shock, they don't provide a return label. You have to hunt for the information yourself.
But wait, it gets worse: The return shipping fee is an insane 1680 DKK! I paid 666 DKK for the actual jeans. How on earth can a company justify a return fee that is nearly TRIPLE the price of the product? This isn't customer service; it’s a trap designed to force you to keep their low-quality items.
Insane Requirements & "Business" Handling:
Their return policy is clearly designed to find any excuse NOT to refund your money:
You must provide all original packaging.
You have to print your own return slip and place it inside the original plastic bag.
The kicker: If you miss a single step, an Enrage employee can "evaluate" that the product doesn't meet their requirements, and you risk losing your money entirely.
The level of uncertainty and stress they put on the customer is unacceptable. I am now stuck with the choice of losing 1680 DKK on shipping or keeping a pair of hideous trousers I will never wear. This is the worst business handling I have ever experienced.
Save your money, save your time, and buy your clothes somewhere else. Enrage is a total disgrace.
Reply from ENRAGE
OK until you need to return
Good range of clothes and quality not too bad but the refund and returns policy makes any small change very expensive. Once is enough for me.
Second time ordered here and second…
Second time ordered here and second time order hasn’t even been sent after 9 working days
Custom service is a joke
Terrible Customer Service and Poor Process
Terrible Customer Service and Poor Process
I had an awful experience trying to return an item. Their system wouldn’t let me initiate the return due to delays caused by their late delivery. After sending over 10 emails asking for help, I finally received a generic response that didn’t solve my issue. On top of that, they expect me to pay for shipping and provide my bank details for a refund, without offering any assurance I’ll actually be reimbursed. Completely unprofessional and a waste of time and money. Avoid at all costs!
Absolute worst client service
Absolute worst client service. On their website they say they ship your item in 2-5 business days. It’s been a week already, and they haven’t even shipped the item yet. After reaching out to them several times to find out what’s going on, nothing happened as they haven’t replied a single message. Never buying here again, they don’t sell anything so special that worths the waiting time.
Products are good but
Pieces are good, great quality, fit. BUT shipping is the worst. Waiting for weeks, no shipping updates. Definitely not the estimated time of 2-5 business days!
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