fast efficient amazing prices and so far every thing went smoothly. removed a star cs i’ve heard of cases where ppl got scammed and also the cash back needs a bit of an improvement i dont see why we s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Literally took less than 2 mins to set up on console and the keys are revealed instantly on website and email, I’ve been a customer for years now- this site has never failed me, 🥳 I got a great sco... See more
Made 2 separate purchases that states game key could be activated in my country (Singapore), however upon activation, the product key was not compatible & invalid. Eneba's Customer service team did a... See more
Bought a Minecraft: Java & Bedrock key here, got it instantly, I redeemed it and it worked. Just like that didn't have a single problem with the payment or anything else. Good service!!!!
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Contact info
Lithuania
- support@eneba.com
- eneba.com
Got a Question?
4.4
Excellent
308K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great app easy to use good service and…
Great app easy to use good service and great delivery:)
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Buying games way cheaper then normal
Buying games way cheaper then normal is really nice but like all 3rd party sites they feel sketchy
July 23, 2026
Reply from Eneba
Hello there,
Thank you for sharing your honest feedback!
We understand that buying from a marketplace can sometimes feel unfamiliar at first. We work hard to make the experience as transparent and secure as possible by verifying sellers, providing buyer protection, and offering support whenever it's needed.
We appreciate you giving us a try, and we hope to earn even more of your trust in the future.
For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!
Kind regards,
Team Eneba
I had a code that was already in use…
I had a code that was already in use for windows 11 pro i sent them a message with screens i got an answer back and was given another key in return and it worked fine after. Great customer service
July 22, 2026
Unprompted review
Be careful Scam
Be careful, pure scam!
I bought a Steam game key that clearly stated on the store page it was "Global" and could be redeemed in my country. Even their Customer Service initially confirmed this with me (I have all the proofs/screenshots).
However, when I tried to redeem it on Steam, it failed, stating the product is not available in my region. I contacted CS to ask for a replacement key or a full refund. They asked for a mountain of proof, which I provided in full detail.
After reading reviews from other users who faced the exact same issue, I realized I would never get my money back. But what makes it even worse is that they still blamed me, claiming the key I bought was never meant for my country—completely contradicting their own store page and CS statements!
This is a pure daylight scam and fraud. If a seller lists a key as compatible with my region, but it turns out it isn't after redemption, that is entirely on them. I am deeply frustrated and will never buy anything from this website again. Truly one of the worst CS experiences I have ever had.
Please do NOT reach out to me asking for more explanations or proof; my screenshots and video already tell the whole story. I hope your platform and the dishonest seller enjoy my money and the money of everyone else you've scammed.
Goodbye,
Your dear ex-customer.
Edit 1:
The audacity from the response below, btw i'm already deleting my eneba account, and for anybody that still doesn't fall in the same hole like me, be careful
July 22, 2026
Unprompted review
Reply from Eneba
Hello there, this is David,
Thank you for your review. I understand this situation can be frustrating.
Since you provided your email address when creating this Trustpilot review, I have located your support ticket.
And there, our Support Team has already explained the situation to you.
Yes, the product title says "Global". But the "regional restrictions" section (which is located below the title) clearly shows in which countries the product can be activated.
The word "Global" (in the title) simply states that the code can be used in all parts of the world. Some other products can be activated in specific regions (for example, if a title has "Europe", this means the product works only in Europe. If it has "North America", this means the product can be used only in the North American countries). However, the exact list of supported countries can be seen in the "regional restrictions" section.
The supported countries are chosen by the developers/publishers of the product. We can only inform you about that.
Regarding the refund, as much as we'd love to issue it, we can't do that as the product code was already displayed by you. As it is stated in our terms & conditions (https://www.eneba.com/support/article/refund-after-product-purchase), a refund cannot be issued because the key has already been displayed.
Should you have more questions, our Support Team is always ready to assist you.
EDIT:
Thank you for updating your review.
I understand the frustration, and you are free to stop buying on our site.
Should you ever consider buying on eneba.com again, you are more than welcome to do that. We will do our best to provide the best experience as possible.
Kind regards,
David from Team Eneba
I mistakenly wrote another email
I mistakenly wrote another email, they assisted me to get the key however. That’s amazing
July 23, 2026
Unprompted review
Could not download the software from…
Could not download the software from nuance.
Nuance advised me that this was a scam. I talked to nuance directly on the phone. The service representative who assisted me indicated the purchase was a scam. I have no other information other than an invoice number. EINC260700164622 and order number: o-y6xox5y. Under the Buyer on the receipt: enebian-6a60dce61b2c5, United States of America.
July 21, 2026
Unprompted review
Paid for a code for a glider and got a…
Paid for a code for a glider and got a code for a backbling.
July 22, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
Kind regards,
David from Team Eneba
The code didn't work for the card paid for
I paid for the card online and was not able to activate it and use the amount that i had paid. therefore, I need a refund
July 10, 2026
codes worked perfectly
July 22, 2026
Good service
July 23, 2026
Unprompted review
Getting the digital download was easy.
July 22, 2026
Reply from Eneba
Hello there,
I'm sorry to hear that you experienced issues with your purchase. On rare occasions, there may be a mix-up on the seller’s side, but we’re here to help resolve it, and our support team is always available to assist.
Since you included your email address when submitting your review, I noticed that you haven’t yet contacted our Support Team. To help investigate your situation and provide assistance, I’ve reached out to you via a support ticket at the email address you provided.
Kindly make sure to check your email inbox and get back to me when you have a moment.
Warm regards,
Karol from Team Eneba
Very affordable prices
September 24, 2025
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