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Eneba Reviews 

316,951
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 36,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that purchasing digital game keys is extremely fast and frictionless, with valid codes arriving almost instantly after payment. People also appreciate the remarkably affordable prices and great selection, making it a reliable destination for their gaming needs. However, some people mentioned receiving codes that had already been redeemed by someone else or experiencing frustrating issues with game activation. A few consumers also noted occasional difficulties when trying to communicate with support agents to secure refunds for unusable products. Some users additionally experienced hurdles during the transaction process when attempting to complete their purchases.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a high level of disagreement regarding... See more

Price

Users describe positive interactions with price, noting that costs are generally fair and affordable compared... See more

User experience

Reviewers highlight positive aspects of user experience, describing the platform as user-friendly with a... See more

Service

Customers consistently note positive experiences with service, highlighting fast transactions, quick... See more

Website

Clients share positive opinions on website, highlighting that the platform is user-friendly with a quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The best deals are always here and usually I buy my games here but the honor system where i can get money exchanged by crystals is really rigged... I had over 40-50 turns on that lucky "wheel" and onc... See more

Company replied

Rated 5 out of 5 stars

This was my first time buying from Eneba, and I am very satisfied. The website is user-friendly, and the checkout process was quick and simple. I received my digital key instantly after payment, and i... See more

Rated 5 out of 5 stars

Amazing service. I've gotten quite a few codes for games I play for pretty cheap. All codes were valid/weren't expired and I never got hit with any charge backs. I'll definitely be visiting eneba agai... See more

Rated 5 out of 5 stars

Service is great and fast, you can even compare prices in case you not happy with thw ones from eneba, and more trustworthy than most websites as they check with the distributor before grrenlighting... See more


Company details

  1. Game Store
  2. Gaming service Provider
  3. Online Marketplace
  4. Video Game Store

About Eneba

Written by the company

Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors Verified vendors Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout Secure checkout Partners with the largest global payment providers
Available support Available support Fast, reliable help through online support
Experiencing issues? Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact support

Contact info

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We're ready to help with purrfect timing. Contact our Support Team.

4.4

Excellent

TrustScore 4.5 out of 5

317K reviews

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4.4

All reviews

(316,951)

73,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service and Great Experience

Great experience from start to finish. The service was fast, professional, and very helpful. Everything was handled smoothly and the communication was excellent. I’m very satisfied with the overall service and would definitely recommend this company to others.

September 7, 2026
Rated 5 out of 5 stars

Smooth

Good price, worked as it should, very fast, no BS, overall pleasing experience.

September 7, 2026
Rated 4 out of 5 stars

Good price and fast delivery.

Quick delivery. But a bit messing around to read the code and taxes$6(extra charges tacked on) that were never disclosed was disappointing. But worked fine.

August 31, 2026
Eneba logo

Reply from Eneba

Hello there,

Thank you for your review. I'm happy to hear that you enjoyed our service.

In case you're inquiring about our marketplace operational fee, which applies to all orders not made through the Eneba Wallet, it's a crucial component that sustains our daily operations. Kindly keep in mind that we function as a marketplace for various sellers to list their keys.

Regarding the fee being displayed only during checkout (before you pay), please be aware that it is influenced by several factors, including the chosen payment method, the selected product and its price, and more. The fee can only be accurately calculated during the checkout process once all these choices are considered.

If you find the final price, after fees, higher than expected, it's entirely your decision to proceed with the purchase or perhaps wait for a sale. We aim to provide transparency in our pricing structure and appreciate your understanding of the various factors influencing the final cost.

Warm regards,
Ruby, Team Eneba

Rated 1 out of 5 stars

Ordered win 11 PRO got home and no…

Ordered win 11 PRO got home and no refund because once you see the code you are not eligible for refund, then how I can know if it is home or pro?????

August 31, 2026
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Reply from Eneba

Hello there,

Thank you for your review. On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out.

Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.

It appears that our Support Team has requested some information necessary for the resolution of your case.

Kindly make sure to get back to them as soon as you can.

Warm regards,
Ruby, Team Eneba

Rated 4 out of 5 stars

It was easy

It was easy, but had a lot of unnecessary steps. Just give me the code, and I will activate it myself.

August 30, 2026
Eneba logo

Reply from Eneba

Hi there,

Thank you for your feedback! We understand that you may prefer a more straightforward way to redeem your code. The browser extension option was introduced to make the process easier and provide an instant refund if an issue occurs, but it’s completely optional. You can always choose manual redemption and activate the code yourself.

Nevertheless, we appreciate your feedback and hope to see you again soon.

Warm regards,
Team Eneba

Rated 4 out of 5 stars

No comments

So far so good. Only that the price was expensive. Thank you

September 7, 2026
Eneba logo

Reply from Eneba

Hi there,

Thank you for your 4-star review! We’re glad to hear that everything has been going well so far. We also appreciate your feedback regarding the price and hope you’ll find great value in your future purchases with us.

Warm regards,
Team Eneba

Rated 4 out of 5 stars

Good service

Good service

September 7, 2026
Eneba logo

Reply from Eneba

Hi there,

Thank you so much for an excellent review!

We are thrilled that you enjoyed your experience shopping at Eneba.

Please come back again soon!

Warm regards,
Team Eneba

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