I thought paying process very complicated. Couldn't finish it on the phone for continuous errors and had to do it on a computer separately. Absolutely nothing special about it, just a normal "credit... See more
Company replied
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I think trying to pay through the app is a many step process and takes forever, you also get the “spinning wheel” which never seems to clear so it looks like your payment is constantly processing, and... See more
Company replied
Allows you to pay for your purchase over time. Very affordable payment option, makes it less scary to have a dept because you only have to pay a small amount every month.
It is easy to use. However, one should be able to pay as soon as the link is given and one should not get notifications about paying after payment.
Company details
Written by the company
Elpy is the payment solution that simplifies the shopping experience for customers of Ellos, Jotex, and Homeroom – some of the most well-known e-commerce brands in the Nordics. As part of Ellos Group, headquartered in Borås and active across the Nordic region, elpy is designed to give customers total freedom: try before you buy, pay later in instalments, or pay monthly – securely, smoothly, and entirely on your terms. In collaboration with partners like Resurs Bank and Trustly, we create a payment experience that’s as reliable as it is flexible.
Contact info
Ödegärdsgatan 6, 504 64, Borås, Sweden
- 08-408 361 00
- customerservice@elpy.com
- elpy.com
Get to know elpy
4.0
Great
31K reviews
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I thought paying process very…
I thought paying process very complicated. Couldn't finish it on the phone for continuous errors and had to do it on a computer separately.
Absolutely nothing special about it, just a normal "credit company" for a week's payment time.
August 5, 2026
Reply from Elpy
Hi,
Thank you for contacting us and for your feedback!
We are sorry to hear about your bad experience with us. We will take your feedback into account!
Have a nice day!
Kind regards,
Elpy team, Tanja
nice businesspartner
August 4, 2026
Very helpful
July 27, 2026
Not a good app
Not a good app. You need to log in twice just to get into the app. Been also struggling to contact customer service since i haven't gotten any reminder for the monthly payment.
August 3, 2026
Unprompted review
Reply from Elpy
Hello,
Thank you for your review.
We’re sorry to hear that the app and login process did not meet your expectations, and that you experienced difficulties contacting our customer service. Your feedback is valuable to us, and we will take it into account as we continue to improve both our app and the overall customer experience.
Have a great day!
Kind regards,
The Elpy Team
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
July 24, 2026
Was very quick and easy
July 20, 2026
Paying through Elpy does not work
Paying through Elpy does not work. Can't get the bank approval through. One star of the paying details in email so I can actually do the payment. Other star of the paying time.
July 20, 2026
Reply from Elpy
Hello,
Sorry to hear about your bad experience with us. We would be happy to look into your issue! Please feel free to contact our customer service.
Have a nice day!
Kind regards,
Jenny
Fast&simple
July 8, 2026
Wrong dining chair legs
I ordered dining chairs, got one correct and the other ones legs were not correct. I contacted customer service and got sent a new chair. That chairs legs were also not correct. I was so tired and didn’t want you guys to send me a third wrong chair so I had to superglue the wrong legs to the backrest, which holds but does not look good at all. Please check what you are sending to customers.
July 8, 2026
Reply from Elpy
Hi,
Thank you for contacting us and for your feedback!
We are really sorry to hear about your bad experience with us. We'll take your feedback into consideration!
Have a nice day!
Kind regards,
Jenny
Easy and smooth
I used the sevice in finnish. Everything went smoothly. Easy to pay and thetotal of the bill updated fast. Would recommend
June 29, 2026
All in all
All in all, I am extremely satisfied with your customer service; a challenging delivery case was handled in an exemplary manner by a competent staff member.
April 29, 2026
Never buy and return with this company
Never buy and return with this company
They charge the return process
June 3, 2026
Reply from Elpy
Hi,
Thank you for your feedback.
We understand that return fees can be disappointing. We do charge a return fee, and this is clearly stated in our Terms & Conditions, which are available before completing a purchase.
If you have any questions about your return or need further assistance, please don't hesitate to contact our customer service.
Have a great day!
Kind regards,
The Elpy Team
The service is very good
The service is very good, making the payment on website is a little more complex than I wish
June 25, 2026
Have to go through the login process twice
I don’t know why but every time I open the app I have to select a country and log in twice to be able to even see my invoices and pay them. Quite tedious and annoying.
June 29, 2026
Reply from Elpy
Hello!
Thank you for taking the time to leave a review. We are sorry to hear that our service did not meet your expectations. We are continuously working to improve, and your feedback is valuable in helping us do so.
/Daniel, Elpy team
Elpy works fine.
June 15, 2026
So easy transactions and cancellations…
So easy transactions and cancellations (if ever). Fast updating with informations
June 1, 2026
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