I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
Company replied
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
Company details
Written by the company
Hos Jotex hittar du det allra senaste inom heminredning. Vi ligger alltid några steg före, så att du kan hitta dina favoriter här och nu. Oavsett om du följer trender eller skapar dina egna är Jotex destinationen för att hitta hem. Shoppa din personliga inredning för hela hemmet på jotex.se
Contact info
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good product but not what I expected
I’m a very disappointed with the product I received. It didn’t say anywhere that it was a squared mantel. I ordered the product size 140cm and I got a squared 140x140cm mantel - who has a squared table of that size? Why not to make such thing way more obvious in the product description?
Otherwise, the delivery was as expected. The product in very good conditions and nice yellow color.
August 20, 2026
Reply from Jotex Sverige
Hello,
Thank you for your review! We’re sorry to hear that the shape of the tablecloth did not meet your expectations, and we understand that the product description may have felt unclear. We’re glad to hear, however, that you were satisfied with the delivery, the condition of the product, and the lovely yellow color. Your feedback regarding the product information is valuable to us.
Have a super lovely week!
Kind regards,
Melissa, Jotex Team
Toppen bra!
August 20, 2026
Very nice quality
Very nice quality! Beautiful colors. Brightens your rooms for sure.
August 13, 2026
Amazing products of great quality and…
Amazing products of great quality and the delivery was very fast. Overall highly recommended!
August 14, 2026
I received an extremely wrinkled…
I received an extremely wrinkled tablecloth (the plastic wipeable ones that you can't iron). You don't see something like that even in second hand stores. I had to pay almost 50 SEK for deliver + 50 for return.
August 11, 2026
Reply from Jotex Sverige
Hello!
Thank you for your review.
We are truly sorry that you received such a wrinkled tablecloth and that the product did not meet your expectations.
We take your feedback seriously and will look into how we can improve the handling and packaging of our products going forward.
If you have any questions, please feel free to contact our customer service at +46 33 225 022 or customerservice@jotex.se, and they will be happy to assist you further.
We wish you a lovely day!
Maja, Jotex Team
In a limbo! Very disappointing
Very disappointing! Placed an order on 22 July,which was supposed to be delivered on 28th july. Called customer service twice and haven't got any real help,still waiting for the delivery on an unknown date. Should not have ordered from them😔
July 31, 2026
Unprompted review
Reply from Jotex Sverige
Hello Noshaba!
Thank you for your feedback.
We are very sorry to hear that your order is delayed. I can see that we already have compensated you for this and hope you feel okay with the solution.
Have a great week!
Best regards, Anna, team Jotex
Hit and miss, you decide
The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they did not want to honour the discount...
May 27, 2026
It’s been two days and still haven’t…
It’s been two days and still haven’t gotten any response
July 10, 2026
Reply from Jotex Sverige
Hello,
Thank you for your review, and we're sorry to hear that you haven't received a response yet.
We sincerely apologize for the longer response time. We are currently experiencing a high volume of inquiries, which unfortunately means that our response times are longer than usual. We are working as quickly as we can to get back to everyone.
Thank you for your patience and understanding. We will respond to your inquiry as soon as possible.
We wish you a continued wonderful day!
Kind regards,
Melissa, Jotex Team
Lovely
Lovely. And very nice quality. We bought the light Blue, at the begging in wasn’t a baby blue what i wanted but at the end i love it !let pass very good light inside but from outside neighbor can’t see you. Which is perfect. 🤗
April 30, 2026
Review after 2 weeks
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this new set is a nice addition.
June 3, 2026
Kvalitet
All good and fast. The product is nice with vivid colors. However, I counted on a bit better quality.
May 27, 2026
Good quality beautiful colors 🫶make my…
Good quality beautiful colors 🫶make my bedroom so beautiful and luxury 👍
May 25, 2026
Beautiful lamp
Beautiful lamp ! If I can give some feedback would be the middle metal part could have the possibility to be extended a bit more since I have quite high ceiling. But overall I love it !
May 15, 2026
very fast shipping and good quality of…
very fast shipping and good quality of product. Very very happy!
April 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.