ELEVEN THC Reviews 

261
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Everything is legit, shipping could have been faster but its alr, only problem for me the products are a little too weak for me.

Rated 5 out of 5 stars

Raccomandatissimi! Sono molto precisi e puntuali. Recentemente ci sono stati problemi con DHL ma appena contattati hanno risolto tutto reinviandomi la merce senza alcun problema Highly recommended!... See more

Rated 5 out of 5 stars

For me it was 5/5. Extremely fast shipping. I received only half of my order initially Contacted support and got the missing product in 48h I advise you to take video of your unboxing as it was... See more

Company replied

Rated 1 out of 5 stars

The edibles doesn’t taste good and the cookies vape tastet . I also paid €14 for express shipping because it was supposed to arrive the next day, which was very important. However, they shipped it... See more

Company details

  1. e-Commerce Service

Written by the company

Shop Français spécialiséCBD Shop spécialisé dans la vente de bonbons, space cookies et sirops au Delta 9 THC & CBD. Retrouvez une large sélection de produits au Delta 9 THC et CBD (Cookies Delta 9 THC, Bonbons THC, Brownies THC, Syrup THC).


Contact info

4.2

Great

TrustScore 4 out of 5

261 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(261)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Decent Shop

Everything is legit, shipping could have been faster but its alr, only problem for me the products are a little too weak for me.

August 22, 2026
Unprompted review
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Rated 5 out of 5 stars

In love with this website

In love with this website! Always on time with their shipping, they have great products and helped me when i had lost a package!

December 1, 2025
ELEVEN THC logo

Reply from ELEVEN THC

Thanks for your feedback !

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Rated 5 out of 5 stars

For me it was 5/5

For me it was 5/5. Extremely fast shipping.
I received only half of my order initially
Contacted support and got the missing product in 48h

I advise you to take video of your unboxing as it was requested.

I think they only packed half my order cause I ordered out of stock items that I had to clarify replacement for. I only got the replacement items initially.

January 22, 2026
Unprompted review
ELEVEN THC logo

Reply from ELEVEN THC

Merci beaucoup pour votre retour et vos 5 étoiles !
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes.

À bientôt !

Rated 1 out of 5 stars

Customer support is non existent

The package was shipped via UPS, went out for delivery, and was then returned to the sender without a delivery attempt. UPS tracking now clearly shows "Returned to sender."

I contacted the seller multiple times to resolve the issue and request a refund/resend, but received no response.

At this point the order has not been delivered, the package has been returned, yet no answer.

Very poor communication and resolution for a straightforward situation.

December 15, 2025
Unprompted review
ELEVEN THC logo

Reply from ELEVEN THC

Bonjour,

Nous sommes sincèrement désolés de lire votre déception. Ce n’est absolument pas l’expérience que nous souhaitons offrir.

Votre retour nous interpelle et nous aimerions échanger avec vous pour comprendre la situation et trouver une solution rapide et satisfaisante.

N’hésitez pas à nous écrire directement à maxime@eleventhc.com. Nous ferons le nécessaire pour corriger ce problème.

Merci d’avoir pris le temps de partager votre ressenti.

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Rated 2 out of 5 stars

Charged for an order they canceled. Still no refund!

I placed an order on October 18, and the payment was charged to my credit card. After several days, I never received any tracking information. When I contacted the store to ask about my order, they immediately canceled the purchase with no explanation at all, but the charge is still active on my credit card and I have to pay it soon.

I’ve tried contacting them through every channel: the email address provided doesn’t seem to exist (messages bounce back), and the chatbot on their website never replies.

I simply want a clear explanation of why my order was canceled and why I haven’t received a refund.

It’s frustrating, because my first purchase went perfectly and I was genuinely happy with the quality of the products. Sadly, this time the customer service has been extremely disappointing, no one has taken responsibility, and they’ve kept my money without delivering anything.

I’ll be happy to update my review if they refund my payment or send the products as originally ordered. I am even willing to do the purchase again with a different payment method (if that was the problem) after they assure me I'll get a refund of the cancelled order.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

THC oil can be kept up top 24 months...

I bought THC oil end October, set to expire in December... At this point and for this price, this is basically a SCAM ! I can't even imagine how unfresh other products must be. There are far better site upthere to buy your products folks, not all of them disrespect their customer like that !

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Very professional and great customer service

Raccomandatissimi! Sono molto precisi e puntuali. Recentemente ci sono stati problemi con DHL ma appena contattati hanno risolto tutto reinviandomi la merce senza alcun problema

Highly recommended! They are very precise and punctual. I recently had problems with DHL, but as soon as I contacted them, they resolved everything and sent the goods back to me without any problems.

September 30, 2025
Rated 1 out of 5 stars

I might change my review if i get a…

I might change my review if i get a response but so far i feel scummed! I purchased some products more than 10 days ago and even though i paid for fast 2 day delivery, the courier company has not yet received the products from the company and the company has non answered my emails! I hope they do now

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Never again

The edibles doesn’t taste good and the cookies vape tastet .
I also paid €14 for express shipping because it was supposed to arrive the next day, which was very important.
However, they shipped it using the free shipping option instead.
After I asked for a refund, my request was ignored and the money was never returned.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

My package has been late for about a…

My package has been late for about a week now, with no signs of EVER arriving. i've contacted both the shop's customer service, and the delivery company, with no answer from both sides. fedex is no help, they use the worst possible delivery company ever. I don't even know if it will ever arrive - Or if i'll ever get my money back, for that matter. Sounds like a dirty scam.

July 10, 2025
Unprompted review
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