Electronicsforce Reviews 

457
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting devices arrive in excellent, like-new condition with impressive battery life and smooth performance. The ordering process is often described as smooth and hassle-free, with many appreciating the fast, punctual delivery and easy setup. However, some people experienced significant delivery delays, with orders taking longer than paid for or not arriving, and occasionally lacking tracking information. A few reviewers also noted receiving products that did not match the description, such as refurbished items when new was expected, or incorrect colors or specifications.

What people talk about most

Product

Customers generally report positive experiences with the product, highlighting its dependability and... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the device's performance, speed,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Quality

People report positive experiences with quality, highlighting the dependable and solid build of products,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and punctual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t realize when I paid for one day delivery it would take a week Arrive Saturday when staff was off so Had to wait until Tuesday because of Memorial Day holiday Didn’t realize her carrier d... See more

Rated 5 out of 5 stars

The whole ordering process went smoothly. Shortly after payment, I received the shipping confirmationand just a few days later the package arrived at my door. The phone itself is in perfect condition,... See more

Rated 5 out of 5 stars

At first, I was a little hesitant to order online, but my concerns were completely unnecessary. The delivery arrived on time, the device was flawless and I could start using it right away. Everything... See more

Rated 5 out of 5 stars

I've been using my phone for several weeks now and couldn't be happier. There are no glitches, no errors and performance is consistently strong. It also looks brand new, even though it was listed as r... See more


Company details

  1. #80 of 112 best companies in Electronics Store

Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(457)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Whenever I needed assistance

Whenever I needed assistance, the support team replied much faster than I expected. Their quick and helpful responses made the whole experience even better.

April 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Grabbed this knowing I wanted something…

Grabbed this knowing I wanted something dependable, and that is exactly what I got. Even without being tech-savvy, everything made sense right away, and the phone just works without any lag or delays. Battery easily carries me through heavy use days without needing a charge midway. The screen looks sharp and vibrant, and I have not experienced a single crash or slowdown. It arrived in perfect condition and continues to perform beautifully. For the price, the value here is genuinely hard to beat.

July 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Following my sign-up

Following my sign-up, the phone just delivered everything I wanted. The screen brightness exceeded my expectations in the best way possible. Speed is instant with no waiting around whatsoever, and battery life keeps me going for days on end. The build quality is solid throughout, nothing cheap feeling about it at all.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with how straightforward…

Happy with how straightforward everything was from the moment I turned it on. The colors on the display look brilliant, battery life has been impressive even with constant use, and the device feels built to last. Arrived in perfect condition and works exactly as advertised.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Opening the box was exciting because I…

Opening the box was exciting because I could tell right away this was a quality piece of equipment. The camera feature absolutely blew me away, honestly. It picks up incredible detail even when the lighting is not great, and you do not need to mess with settings to get good shots. The battery easily lasts a full day of heavy use without draining, which is fantastic. Everything feels solid and well made, like they actually cared about the build quality. At this price point, you are getting tremendous value for your money. Really pleased with this purchase.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Order hasn't arrived, scam

Order hasn't arrived, no call back, will be disputing the charge with my bank. What a scam.

Shipping I selected was 3-5 days, will be reporting you to the better business bureau.

June 25, 2026
Electronicsforce logo

Reply from Electronicsforce

Thank you for your order and for taking the time to leave your feedback.

According to our records, your order was shipped to:

Nicholas Humphrey
9388 Garden Ter
Commerce Charter Twp, MI 48382

USPS Tracking #: 9400150105797085268405

The shipping method selected at checkout was Free Super Saver Shipping (10–14 Business Days). This shipping option is not an expedited service, and delivery is expected within the stated timeframe.

We are a legitimate business that has been serving customers for over 20 years and are BBB Accredited. We understand that waiting for a package can be frustrating, but calling our company a scam is simply not accurate.

If your package does not arrive within the 10–14 business day delivery window, please contact us directly. We will be happy to open a trace with USPS and work with you to ensure the issue is resolved.

We appreciate your business and look forward to assisting you until your order is successfully delivered.

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Rated 1 out of 5 stars

They sent me a brick and yelled at me

They sent me a brick. Touchscreen was dead within 2 hours, I paid for 3 day shipping and waited over a week, and the "customer service" person was dismissive and yelled at me before arranging a refund. Horrible company. Steer clear.

June 29, 2026
Unprompted review
Electronicsforce logo

Reply from Electronicsforce

web order # 69291
Christopher Wilson
670 Sadlers Chapel Rd
Lafayette TN 37083-4701

Thank you for your order and for taking the time to share your feedback.

We're sorry to hear that your experience did not meet your expectations. We take product quality and customer service very seriously.

While the phone may have developed a defect after delivery, electronic devices can occasionally experience a hardware failure that is beyond our control. When this happens, we work with our customers to provide an appropriate resolution, including a return, replacement, or refund in accordance with our policies.

Regarding shipping, expedited shipping refers to the shipping service selected and does not eliminate our stated order processing time, which is clearly disclosed on our website.

We also apologize if you felt that your interaction with our customer service team was unpleasant. It is never our intention to make any customer feel dismissed or disrespected.

We have been serving customers for over 20 years and are BBB Accredited. We strive to resolve every issue fairly and appreciate the opportunity to improve based on customer feedback.

Rated 1 out of 5 stars

ZERO stars

I would give them ZERO stars if it was an option!!

I placed 2 orders for the same phone; the first was placed on 06/16/2026, then cancelled... then I placed a second order on 06/18/2026, which was also cancelled. I received email confirmations and order numbers for each order... but no follow-up emails to let me know there was an issue with either. I only found out the orders were cancelled when the first tracking number showed the printing label had been cancelled, and then when the second order was delivered after a week.

Terrible order processing... terrible communication... EXTREMELY disappointing!!!

June 18, 2026
Electronicsforce logo

Reply from Electronicsforce

weborder # 69293

Derek Hermann
13715 Hart Street
Oak Park MI 48237

We're sorry to hear about your experience.

After reviewing your orders, both were canceled because the payment authorization was declined by your credit card issuer. Since the transactions could not be approved, we were unable to process or ship the orders.

We apologize if you did not receive a cancellation notification and understand how frustrating that can be. We appreciate your feedback and are working to improve our communication process.

If you would still like to place an order, please contact us or submit a new order using a payment method that successfully authorizes. We'd be happy to assist.

Rated 5 out of 5 stars

Placed order on saturday received…

Placed qm order on saturday received today Monday phone is brand new condition just as described good store customer support also answer tk all my questions and helped me to select the correct phone for my service provider very happy

June 12, 2026
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Rated 1 out of 5 stars

twice I tried to order phone and twice…

twice I tried to order phone and twice you, not me but you cancelled my order.

June 5, 2026
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Reply from Electronicsforce

thanks for your order and this feedback
web order 69111
Robert Sutherland
903 Nottawa Heights Drive
Weidman MI 48893


PLEASE BE ADVISED THE REASON THIS WAS CANCELLED CREDIT CARD DECLINED THE CHARGE

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Rated 5 out of 5 stars

Order arrived in expected condition…

Order arrived in expected condition matching how it was described it was packed well the seller communicated as needed everything with the order went well 0 complaints satisfied with my purchase and recommend electronicsforce to others

May 22, 2026
Rated 3 out of 5 stars

Not new or Refurbished. Delivery way late...

Correction:
1. Initially ordered for 2 two days delivery. Correction from 4 weeks, got it 1 week later. Asked for delivery refund.
2. Product was advertised as new, but did not get delivered in original package. It was buble wrapped but not original package. Only cable and bubble wrapped device inside amazon like plastic bag -- could have be damaged.
3. Device did not look new, but rather used or refurbished. Correction: seller confirmed that it is new and not hacked.

4. Seller stands by its reputation. It is easy to interpret seller's integrity if sensitve package is susceptible to damage in a plastic envelope, regardless of it being buble wrapped. Bubble wrap prevents vibrational damage or minimizes potential damage to heavy objects compressing it, but not guaranteed if main packaging is plastic envelope. In addition, I got no user guide and definitely did not get charger as stipulated in online manual.

But it also physically showed signs of devise dragged across a surface that made it seem like it was used.

Despite the seller standing up to its integrity, based on my initial experience it is easy to ascertain otherwise.

Don't advertise 2 days monetized shipment if it's hot guaranteed. If one pays up front for special shipment and not delivered as advertised, it's a trap for the unsuspecting customer who doesn't follow up and asks for a refund.

They argue I ordered on a Friday. I'll give them that. But regardless, I didn't get the order till a week later.

Finally. I ordered unlocked device and it is still locked to tmobile. Now I have to ho through trouble of unlocking it.

May 14, 2026
Electronicsforce logo

Reply from Electronicsforce

Thank you for your review. We would like to clarify several inaccuracies in your comments.

First, the order was placed on Friday, May 15, after our business hours. We reopened on Monday and, as clearly stated on our website, orders require 1–2 business days for processing before shipment. According to USPS tracking #9405550105797025611134, the package was delivered to

Andres Lopez
1 Innovation Way UNIT 212
Merrimack NH 03054

it was delivered on May 22.

Therefore, the statement that delivery took "4 weeks" is simply incorrect.

Second, the device you received was brand new and had never been activated or used. Many carrier and enterprise-grade devices are shipped in bulk packaging rather than retail consumer boxes. For that reason, the unit was professionally packaged in protective bubble wrap to ensure safe delivery.

There is no basis for the claim that the device was used, refurbished, hacked, or tampered with. The unit was sourced through authorized distribution channels and was never previously activated. We stand behind the authenticity and condition of every product we sell.

While we understand that the packaging may have differed from your expectations, the device itself was new as advertised. We appreciate your business and the opportunity to address these concerns.

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