Electroverse Reviews 

Very rapid response by Amie from Electroverse. Used the app team chat function to follow up on an RFID card order and had a reply within minuites, great service on a Sunday as well!

I have used the Ap now for several months but have found it to be very inaccurate .In that we recently went on Holiday touring Scotland and was exasperated by the lack of accurate information .Examples being in the town of Ayr the app showed 8 unused public chargers on the University campus but they are behind behind barriers the require University passes to access . Second one the two public ? chargers were actually located on a restaurant car park that were available to patrons only .The third was supposed to be on a carpark that didn't exist . The app should only show chargers that are available for public us and not in some one's drive .

Thank you Callie for helping me on a Saturday. It’s meant I can stop worrying about my broken Ohme charger knowing I can use credit on my account

Great experience today with Callie reinstating my lost and found RF card. Very helpful and had the card going in no time at all. Friendly and polite. Great service! 🚗

Khaula responded for my help request within minutes and cleared my issue. Brilliant service!

I honestly can’t praise the customer service I received from Callie highly enough.

I had been trying to resolve an overdue refund from Electroverse for some time, and had reached the point where I needed to provide my bank with specific information to progress a dispute. Callie understood exactly what I was trying to achieve and, rather than simply telling me where I might find the information, she did the work for me.

She found all the relevant information, put it directly into the chat and worked through everything with me to make sure I had exactly what I needed to take the matter forward. The information was completely accurate, and she even anticipated some of the additional information that would be useful to the bank. This saved me a huge amount of time and, more importantly, finally gave me a clear route towards getting the issue resolved.

She was also incredibly quick to respond throughout the conversation. I never had to repeat myself or explain the situation again. It was very clear that she understood the problem, what I was trying to achieve and what needed to happen next.

There was one moment that really demonstrated the quality of the customer service. Towards the end of the conversation, I was asked to rate the experience. I didn’t have my glasses on and accidentally selected the worst rating possible! 😂 Callie immediately picked up on it and asked what had gone wrong and what she could do to put things right. I explained that it had simply been an accidental click, and she was genuinely apologetic and concerned that I’d had a poor experience.

That really stood out to me. She didn’t just treat the rating as a number. She wanted to understand what had gone wrong and whether there was something she could do to help.

I was also given a £5 credit voucher, which was a lovely gesture, but honestly the biggest thing for me was that Callie actually moved the problem forward. I now feel confident that the issue is well on its way to being resolved through the bank.

If there is a customer service award going, Callie deserves to win it. She was fast, accurate, proactive, genuinely caring and, most importantly, she solved the problem rather than simply telling me what I could do myself.

I dealt with Abby initially and then Fatma. They were diligent in their responses and very helpful. Its what you expect with good customer service but it does not always happen.
Well done and thanks.

Matti was very helpful and stayed with the problem until it was resolved.

Matti responded very quickly to my email and dealt with my query efficiently. He was very friendly and informative. Five stars Matti. ☺️

Quick response didnt mind when my auto correct changed her name from abby to baby 😂

Fantastic service from Electroverse regarding an issue with an Electroverse card not working....particular mention for Alex who not only rapidly replied and solved the problem but also followed up to ensure the problem was solved.

Electroverse and octopus energy are excellent companies with great customer service. Sam was especially helpful today and really quick response times. Thanks again.

After making an error with a subscription a refund was initiated within minutes of my reporting. Thanks to Violet for the friendly and accurate help.

Communicated with Violet. Responded very quickly to my query, pointed me in the right direction to solve my issue, now all sorted, thanks to Violet. Very impressed, thankyou.

I had an issue on my account which Amie helped with quickly and efficiently. Great service.

Khaula was very quick to respond and very helpful.

Whenever I have needed help with this new- fangled charging malarkey, Octopus and the Electroverse people have been quick to help.
Caitlin has just linked my card to my account so that I can get discounts when I charge away from home.

Matti sorted my issue very quickly. Customer service is spot on 👍