Sandals broke first time I wore them
Ordered a pair of sandals, wore them once and they fell apart, contacted customer service who wanted me to return them at my cost, cost of postage back to China more than the sandals are worth, lodged a claim with PayPal, Eclire said that they cannot refund while there is an active claim and that they would refund me if I withdrew the claim, a bit dodgy because I would have no come back if they didn’t refund. To add insult to injury PayPal have refused my claim despite the seller never responding to their requests, reason being that the item was not significantly different to what was advertised!
Reply from Eclire
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@eclire.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.