Evelynandrose Reviews 

234
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10... See more

Company replied

Rated 1 out of 5 stars

Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through onl... See more

Company replied

Rated 1 out of 5 stars

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pull... See more

Rated 1 out of 5 stars

Appalling 'service' They took my money and did not deliver what I paid for. No communication whatsoever other than to promote what they sell and to say that the item will be arriving! They even ema... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Headwear Store
  3. Jewelry Store

Information provided by various external sources

Beautifully Designed Headwear and Jewellery.


Contact info

1.8

Poor

TrustScore 2 out of 5

234 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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1.8

All reviews

(234)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Evieandroselondon is a pop-up Chinese scam

This company, based in China I think, rather than a London-based clothing boutique, is a scam. I placed an order for 2 dresses. Both were supposed to arrive by RM Express. After 1 week, I contacted the company on their email address, as only 1 dress was scheduled to come from China, not 2. That dress arrived today, 2 weeks later, by EVRi, but was such a thin, squashed up item that bore no relation to the photo. When I tried to ask for my money back, and to cancel the second order that has disappeared from my radar, I keep getting a "returned mail" message on my PC. Has Evieandrose done a runner in China?
I have given up trying to get any money back, or contact from them, but CAVEAT EMPTOR to any future buyers.

September 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Do not buy from this company. It is a complete scam.

August 6, 2026
Unprompted review
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Reply from Evelynandrose

Hi Jessica, we don't have any orders from you, we have requested your order number and reported to trust pilot

Rated 1 out of 5 stars

Total scam

Total scam. Poor quality. Battered my refund starting at 15% and keep the ring. Got them up to 50,%.

August 5, 2026
Unprompted review
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Reply from Evelynandrose

Hi Richard. not us - please ensure you've for the right brand. We only sell hair accessories. Thanks

Rated 1 out of 5 stars

What a let down - cheap and horrible!

Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through online scams pretending to be something they are not, but it will be the last! DONT BE FOOLED BY THIS COMPANY - cheap, tacky and definitely one for trading standards!!

July 22, 2026
Unprompted review
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Reply from Evelynandrose

Hi Carol, we don't sell clothes - think you're looking for Evelyn Rose Boutique. Please remove this review, we will also flag this to Trust Pilot.

Rated 1 out of 5 stars

Dress completely different to the one…

Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10% off and could keep the garment, I said no. Then offered 20% off then 30% off again could keep the garment. Again I refused saying they had breached Trading Standards and I expected a refund within 30 days. Nothing more heard since. Do not buy from this company!

July 28, 2026
Unprompted review
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Reply from Evelynandrose

Hi Sue, we don't sell clothes - think you're looking for Evelyn Rose Boutique. Please remove this review, we will also flag this to Trust Pilot.

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Rated 1 out of 5 stars

Appalling 'service'

Appalling 'service'
They took my money and did not deliver what I paid for.
No communication whatsoever other than to promote what they sell and to say that the item will be arriving!
They even emailed me to ask what I thought of their non-existent service.

September 20, 2025
Unprompted review
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Reply from Evelynandrose

Hey Anna,
Assuming you’ve mixed up companies here as we don’t have an order from you and we’ve not sent marketing emails for a long time! We’ve had it before where we’ve been mistaken for an Australian company. I’ve requested information but this review is not for us and will probably be deleted by Trust Pilot shortly.

Rated 5 out of 5 stars

Great product

Such a beautiful headband at a great price, delivered quickly and in beautiful packaging! Highly recommended.

September 17, 2025
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Reply from Evelynandrose

Thanks Hannah :)

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Rated 1 out of 5 stars

I have tried to contact them several…

I have tried to contact them several times for a return address so I can send back the headband that doesn't fit me and j have had no reply

April 5, 2024
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Reply from Evelynandrose

Hi, we have received one email from you (today) to which we responded to within five minutes. Please check your junk mail, the email was sent 11.23am 4.6.24 asking for more information. We have never had any other emails from you regarding a return. Disappointing you have left this review without allowing us a chance to help.

Rated 1 out of 5 stars

Beautiful product but faulty!

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pulling the gem off as apparently that’s the only way they can ever come off. I was really looking forward to wearing the headband with my wedding outfit, so I’m not sure what reason I would have to ruin the headband myself. Unfortunately, my need to return was handled very poorly and I would not recommend the company. I was very polite and I understand we don’t live in a perfect world, but the owner clearly thinks everyone is out to get them.

April 22, 2024
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Rated 5 out of 5 stars

Great product, Great sale price, Great customer service

Headband arrived and is absolutely stunning - honestly, the pics on their website don't do it justice! I purchased the GAIA headband on sale - the pics online make it seem like it's got a dark grey/black under-silk color, but it's actually a light-grey so really blends really well with all the hardware/diamante! Way better than I imagined in-person. Nice 'heft' to the product without being too heavy to wear, certainly doesn't feel cheap or chinsy like some bejeweled headbands can be. Also, my shipping advice included an incorrect tracking code - once I alerted e&r to the issue, Lisa responded in under an hour with correct details and reassurance all was in process for arrival. Great product, great customer service.

January 23, 2024
Unprompted review
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Reply from Evelynandrose

Thanks so much for leaving such a glowing review! Really helpful for us. Enjoy wearing your Gaia headband xx

Rated 3 out of 5 stars
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Reply from Evelynandrose

Hi Amna, I believe you emailed already regarding a shipment to Dubai? We responded to your email saying we sent this on the 13th October, it is now 3rd November, it shouldn't take this long however Royal Mail won't allow us to put in a claim for loss until 30 days. Please email me us back if you still haven't received by 13th November. Thanks

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Rated 1 out of 5 stars

Lovely headbands but incorrect…

Lovely headbands but incorrect Information on the website and a hostile response when asked about it

August 21, 2023
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Reply from Evelynandrose

Hi Becky.
Sorry that you feel this warranted a 1 star because the website incorrectly stated drawbags were provided. We apologised for this mistake and did not feel we had written anything hostile, apologises if that's how you perceived it. Happy to have a further conversation if so, please email info@evelynandrose.co.uk and not use our instagram DMs as these go into a filter and we don't always see them. Really keen to understand what part of the conversation was hostile, thank you

Rated 5 out of 5 stars

Lovely headband

Lovely headband, fast delivery and packaging ! Highly recommended!

July 29, 2023
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Reply from Evelynandrose

Thanks Audrey for your kind review, much appreciated x

Rated 5 out of 5 stars

Beautiful headband, speedy service

Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.

May 22, 2023
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Reply from Evelynandrose

Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx

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