Eventim Benelux Reviews 

Not being so young anymore, I made a booking with Eventim that was completely wrong. I spoke with one of the Eventim staff about it, she was very helpful and she managed to rectify the matter to my complete satisfaction.

I made a mistake when I bought my tickets. They had a quick reaction to my issue and they were supportive and open to solve it, what they did.Many thanks !

This was a very disappointing and frustrating experience.
I paid extra for an “insured ticket”, clearly believing this meant I could cancel if I decided not to attend. That is exactly how it is presented during checkout. Only after trying to cancel did I discover that this “insurance” is not real cancellation protection at all, but only applies in extreme, life-or-death-type situations.
This is very misleading. Calling this an insured ticket creates a false sense of security and flexibility that simply does not exist. The critical limitations are hidden in terms and conditions that most customers would never expect to override the plain meaning of what is being sold.
The amount paid was big, and I feel misled rather than protected. This practice may be legally covered, but it is not transparent, not customer-friendly, and not honest.
Think twice before paying for an “insured ticket” here, it does not mean what you think it means.

This situation could still be handled differently, either by correcting how this product is presented or by taking responsibility for the confusion it clearly causes.

Concert was cancelled without any communication. My sister and I bought our tickets about 6 weeks ago. We drove 40 minutes to where the concert was supposed to happen, paid for parking and waited outside the venue for 25 minutes with about 50 other people wondering why the doors were not open yet. By chance someone who knew the event organiser or someone else from the venue walked by and offered to contact the person he knew. Turns out the event is cancelled and will be rescheduled to a new date in 1-2 months, but absolutely NOTHING has been communicated via Eventim about the cancellation or anything. When I go to the website to fill out the contact form, it doesn't work so I can't even get my money back. I am happy I bought my tickets with a credit card so I can do a charge-back if they don't issue a refund. A pity we wasted 10€ to park the car for no reason. Will not book another event with them again.

Such a shity place to buy tickets, I would think it twice if I want to attend another concert sold in this platform. Plans change, life happens and it was impossible to change/resell my ticket. I lost my money due to total lack of flexibility. What's the reason you can't own your own ticket you've paid for? Is that even legal?

When I bought tickets I did not get a PDF file but you had to download a stupid ap. So, you're forced to use their app which releases the QR-code to get in 24 hours before the event. So if you're unable to go and want to sell your ticket, you have to use their stupid platform fanSALE instead of something like Ticketswap. They refuse to send a PDF file.

So you don't "own" the ticket. Shady stuff.. be aware of buying here.

We booked a concert from Popa Chubby on 1-2-2026 in the Zeche in Bochum which was cancellen due to health issues of the artist. An email was send to inform us about the cancellation, with a link to their website to reclaim. The site however did not accept the bar codes and no solution was offered. An official request for a refund was send but rejected (clearly an automated response). So, all in all very poor and still waiting for what next. Probably get my legal insurance involved with all hassle which comes from it. With other platforms it has never been an issue to get a refund.

We bought 4 tickets for the Moulin Rouge show in Utrecht on July 18. The show was canceled on the spot, and we were told by an actor on stage to go to the cashier and exchange tickets. After waiting nearly an hour in line, a staff member told us the queue was only for people rebooking for July 19 and the rest would receive an email with further date options.

That email never came.

When we contacted Eventim, they falsely claimed our tickets had been rebooked, which is untrue. We never chose a new date, we never attended any performance, and our account still shows the original tickets from July 18. After weeks of back-and-forth and providing proof, Eventim refused to refund or rebook the 4 tickets.

We wasted time, money, and energy – and received zero support. Eventim's handling of this situation was disorganized, dishonest, and deeply disappointing.

I strongly advise against using Eventim. If anything goes wrong, don’t expect them to help or care. I will be sharing this experience across all review and consumer platforms.

Bought tickets to concert. Couldn't go anymore.
Sales of tickets only trough Eventim fansale platform, which they only opened 2 weeks before the concert.

Then they charge 10% to sell the tickets and 10% to the person buying the tickets.

Tickets I bought for 100 euro+service costs, I try to sell for 80 euro. They charge the new buyers 88 euro and give me 72 euro, which means that on 1 ticket they take 20% + the initial service costs.

I am 100% for not allowing tickets to be resold for crazy prices to combat scalpers, but Eventim controlling the moment you can sell and taking a 20% cut is ridiculous and should be communicated beforehand. When I bought the tickets it was only communicated that selling tickets had to go trough the Fansale platform.

I got an email that I could download my tickets in the eventim webpage or app. However the platform says that I have no products or tickets. Despite having received the email confirmation. the concert is tomorrow i am desperate and dont know that to do.

Extremely bad service, if you want to get rid of your Event Ticket and bought an EXTRA insurance to make sure that you can sell it if anything comes in between, they redirect you over multiple websites and documents so that you can never get an answer or talk with a employee. The only option is to pay for a phone call (60ct/min)????. It seems like I paid extra money just to not being able to sell/refund my ticket

I am very disappointed that you cannot download your ticket and sell it on Ticketswap because they only let you sell it through their own marketplace which no one knows about. So I won't buy concert tickets anymore if it is through this company.

Great working site for computer and mobile. Easy to understand. Really nice that you can choose your seats from the floor plan. We were a bit confused on how the floor seats were arranged. Later on we found out that they are going to build a stand there, which made us decide to go for one of those seats. It being a stand on the floor is something they can work on to make that more clear. But overall a great experience.

Its easy to order tickets and enough back up after order

Great, easy!

Great show, good performance of all the artists involved. Good stage-setting and overall very impressive. I specifically liked Judas (Lucas Hamming). Would have been perfect if the music wasn't so loud. First time at a musical that I had to use my earplugs.

just awful, they advertise how easy it is to sell your tickets through their platform, then tell you tickets will only be available days before the concert and can only be sold through their third party website that doesnt have any buyers so if you have any change of plans you're just out the money you paid and their customer service people refuse to help

Terrible website, totally not user friendly. Impossible to book tickets.

Het lukt niet om mijn account volledig te verwijderen. Ik krijg automatisch gegenereerde antwoorden die nergens op slaan.

Aanvulling vanwege het antwoord dat direct op trustpilot binnenkomt: ik heb 2x naar klantenservice gemaild en krijg dan een mail:

Dear customer,

Thank you for your e-mail.

We currently give priority to requests for events that are within the next 4 days. Therefore, we kindly ask you to include your order number with your request.

If you wish to cancel or postpone an event, you can view the current status of your event at any time here: *eventim.de*

Important to know: It is not EVENTIM but exclusively the event promoter who decides if and when an event is postponed. We only act on behalf of the promoter.

We also invite you to visit our EVENTIM Help Center at */helpcenter*. There you will also find answers to many questions independent of our service hours.

Kind regards from Bremen,
Your eventim.de customer service

Update 26 maart: mijn account is niet meer bereikbaar. Toch allemaal gelukt. Gelukkig ook een vriendelijke reactie vanuit de Nederlandse vestiging.