I needed support regarding extra charges of the courier. Ms. Milica ( Revenue Control Manager ) has supported me a lot and resolved the matter. I appreciate for the prompt response time to time. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a complicated situation sending a suitcase from a hotel in Paris to Mallorca. Because of local parking restrictions at the hotel reception, the carrier failed the pickup three times. However,... See more
Company replied
I had issues with a package pick up and delivery while visiting Spain recently, and the package was not shipped before I left the country as planned. Laura and the team at Eurosender were amazing i... See more
Company replied
I had some issues with the package pickup, but that was the courier firm’s fault, not Eurosender’s. Customer support, specifically Konstantinos, made the best effort to resolve the problem as soon as... See more
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Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.2
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very quick and easy solution provided.
July 21, 2026
Unprompted review
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Ms Dg
Ms. Spela kindly and very quickly resolved the issue with the invoice that the system had addressed incorrectly.
July 20, 2026
Unprompted review
The company responsible for the…
The company responsible for the collection failed to complete this task.
They continually moved the date to the next day with various excuses and reasons. In the end, I had to cancel the order and use another provider, who duly collected the two packages.
However, Laura proved to be invaluable in terms of courtesy and quality of service, providing a refund for the lack of service.
March 24, 2026
Unprompted review
We are new user and first time pick-up…
We are new user and first time pick-up and delivery went without problems. But the invoice was not received and when we have figured how to contact the Eurosender, itt was received without our Company data, so we had to Register to be able to get the corrected Invoice to our Company name. Katja C. was helping us to solve the problem. Thank you.
July 20, 2026
Unprompted review
Pathetic company
Pathetic company. Excuses only for their no competency. Every package was exactly the same with the same goods. They lost one, and damaged two another's, and they asked me to pay extra 27 euro for overweight of lost package. As I said previously- do not use them even if they ofer you free delivery.
July 20, 2026
Unprompted review
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best courier service so far
I use Eurosender for few months now and the service is just great, support team is always ready to help! Special thanks to Spela for the prompt help with my order today.
July 20, 2026
Unprompted review
I had fantastic service from Etna…
I had fantastic service from Etna Sternisa at Eurosender. I would highly recommend this company.
July 9, 2026
Unprompted review
Milica was good
July 20, 2026
Unprompted review
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Household move DE-RO
We contracted Eurosender for a household move from Berlin, Germany to Romania. Due to the recent change in EU regulations, we were informed on a Friday afternoon that the move wouldn't happen on the following Tuesday, as planned (and paid for), but after several explanatory phone calls, the Transport Solutions Manager, Jan, along with several Customer Service Representatives were able to find a carrier and the transport was carried out successfully on the set day.
I truly appreciate Eurosender's customer focus, care, understanding and willingness to solve the issue and I cannot recommend them enough! All worked out perfectly in the end and I would definitely use them again.
4 stars for my initial stress, but overall satisfied with the service!!!
June 30, 2026
Unprompted review
Good customer support
I had an issue with FedEx failing to collect the package without any notice. Katja C. promptly helped resolve the issue, and thanks to her assistance, the package was finally collected.
July 16, 2026
Unprompted review
Reply from Eurosender
Dear Aleksandr,
Thank you very much for taking the time to share your review!
We are glad to hear that Katja C. was able to assist you promptly and ensure your package was successfully collected after the initial issue with FedEx. Navigating collection delays quickly and efficiently is always our top priority, and we will be sure to pass along your kind words directly to Katja!
Thank you for choosing Eurosender.
Appalling service with 0 empathy. Returned and thrashed my parcel.
Appalling service. I printed my documentation and tried to give it to the courier and was told it wasn’t needed. The parcel then got returned and when I spoke to FedEx it turns out Eurosender didn’t even provide the correct documentation for my parcel.
On top on everything, Eurosender refuses to give me my money back. Never using this company again. Plain day thievery.
The best one? They completely wrecked my item. A £400 multicooker to the bin. Completely trashed my screen.
Stay away.
June 1, 2026
Unprompted review
Reply from Eurosender
Dear Luís,
Thank you for sharing your feedback.
We would like to clarify the responsibilities regarding customs documentation and shipping labels. It is the customer's responsibility to ensure that all required customs documents and shipping labels are printed and securely attached to the package prior to collection, as couriers do not print or supply custom customs paperwork upon pickup.
Regarding the damage to your multicooker, we are very sorry to hear about the condition in which it arrived. We take damaged shipments seriously, and we can certainly open a formal insurance claim on your behalf with the carrier to investigate the damage and review compensation.
To initiate the claim process, please reach out to our customer support team with photographic evidence of the damaged item, the internal and external packaging, and proof of the item's value.
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I found the staff very helpful
I found the staff very helpful, polite, and prompt in their responses.
July 18, 2026
Unprompted review
Reply from Eurosender
Dear Dino,
Thank you very much for taking the time to share your review!
We are delighted to hear that you found our staff helpful, polite, and prompt in their responses. Delivering respectful and efficient support is always our top priority.
Thank you for choosing Eurosender!
I am grateful to Anne Sophie for her…
I am grateful to Anne Sophie for her assistance in resolving any issues and details regarding the shipment when there were delivery problems. I would also like to highlight that the customer service team was very helpful.
July 13, 2026
Unprompted review
Reply from Eurosender
Dear Angelo,
Thank you very much for taking the time to share your review!
We are truly grateful for your feedback and delighted to hear that Anne Sophie provided exceptional assistance in resolving your shipment issues and handling all the details during delivery complications. Navigating shipping challenges with care and efficiency is always our top priority, and we are glad our entire customer service team was able to support you effectively.
We will be sure to pass along your special recognition directly to Anne Sophie and the team!
Thank you for choosing Eurosender.
I am in a dispute with Eurosender over…
I am in a dispute with Eurosender over a requested price surcharge for which they provided no proof. They charged the money to my credit card without my authorization. BEWARE: SCAM!
July 14, 2026
Unprompted review
Reply from Eurosender
Dear Laerte,
Thank you for sharing your feedback.
We would like to clarify how additional charges occur. When an order is placed, the price is calculated based on the weight and dimensions declared during booking. If the carrier's automated scanning equipment at the sorting hub detects that a parcel is heavier or larger than originally declared, an additional surcharge is automatically calculated to cover the difference.
When accepting Eurosender’s Terms and Conditions at the time of booking, customers agree to these terms, which allow for adjustments and surcharges if the physical parameters of the shipment exceed the declared limits.
If you believe there was an error with the carrier's measurements, please reach out to our support team with proof of your item's dimensions and weight so we can review the carrier's scan data for your shipment.
Awesome customer service
I had an issue with a payment (accidently paid twice) and the customer support was fast and helpful with my refund. Barbara thank you so much!
July 17, 2026
Unprompted review
Reply from Eurosender
Dear Customer,
Thank you very much for taking the time to share your review!
We are delighted to hear that Barbara was able to assist you so quickly and smoothly with your refund. Accidental duplicate payments can be stressful, but providing fast and helpful solutions is always our top priority. We will be sure to pass along your kind appreciation directly to Barbara!
Thank you for choosing Eurosender.
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Thanks a lot to Katya
Thanks a lot to Katya , everything was done fast and smooth 🔥
July 16, 2026
Unprompted review
Reply from Eurosender
Dear Ivan,
Thank you very much for taking the time to share your feedback!
We are thrilled to hear that Katja was able to help you so quickly and smoothly. Delivering fast and seamless support is always our top priority, and we will be sure to pass along your awesome review directly to her!
Thank you for choosing Eurosender.
Good service with competitive prices
Good service with competitive prices. Katya, from the customer care was very helpful when I wrote to have more information about the shipment status.
July 17, 2026
Unprompted review
Reply from Eurosender
Dear Chiara,
Thank you very much for taking the time to share your review!
We are delighted to hear that you enjoyed our service and competitive prices, and that Katja provided you with helpful support regarding your shipment status. Delivering clear, prompt updates and reliable customer care is always our goal, and we will be sure to pass along your kind words directly to Katja!
Thank you for choosing Eurosender.
Good but not perfect
To little experience to give trustworthy opinion. So far I got from them: better shipment rates, good communication service, especially from Alexandra. The rest depends on particular service executor and here starts some difficulties... All in all worth of trying.
July 6, 2026
Unprompted review
Reply from Eurosender
Dear Marcin,
Thank you very much for taking the time to share your honest review and feedback!
We appreciate your balanced perspective and are glad to hear that you are enjoying our better shipment rates and excellent communication—especially from Alexandra. We will be sure to pass along your kind recognition directly to her!
We also acknowledge your feedback regarding the transit process itself. While local courier partner execution can sometimes introduce challenges, please know that our team is always here to step in and support you whenever difficulties arise.
Thank you for giving Eurosender a try, and we look forward to continuously improving your experience with us in the future!
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