Divani.Store Reviews 

The sofa came with a stain on the fabric. The stain is 2 cm diameter and looks more like burn. They deny responsibility for the defect, claiming they sent the product without a defect even though the defect was visible the moment we opened the package. Stay away from this company. It is a nice sofa but you want a product without a defect especially when you pay so much for a brand new sofa. Their attitude is also a joke. They refuse to help. The company doea not take accountibility for the products they sent without test and checks.

It has been more than 2 months and my sofa has not arrived. The delay has now reached 2 weeks, and my order has not even been shipped!

I have contacted Divani MULTIPLE times (6 times, including the latest email), and the responses I receive are always vague: "the shipment will be made within the next couple of days," "delays are natural in handmade manufacturing." I understand and respect handmade manufacturing, this is why I chose to buy from this place in the first place, but clients must be respected too! No effective date or concrete proposal to resolve and ship my product has been provided so far. I am absolutely frustrated with this purchase.

Absolutely exemplary customer service before, during, and after the order. A slightly faster delivery would be desirable, but everything was transparent and communicated clearly. The sofa I ordered was easy to assemble and my first impression is very good (I've only had it for a day).

I ordered a made-to-measure sofa from Divani.store, with more than eight weeks of waiting time before delivery.
When delivery was attempted, the product arrived with a damaged and open package, and the sofa appeared clearly handled and insufficiently protected. The delivery was immediately refused due to non-conformity, with photos sent the same day. The seller acknowledged the incident.

Despite the absence of any proper delivery or acceptance, the seller refused a refund and attempted to impose a post-sale service solution (repair or partial replacement), even though the product was never delivered in compliant condition and replacing a single part cannot guarantee the conformity of the whole item.

Beyond the product issue itself, the handling of delays, the rigidity in managing the dispute, and the commercial attitude were well below what can reasonably be expected from a serious retailer, especially for a high-value, custom-made product.

Overall experience very disappointing. Customers seeking reliability, legal compliance, and professional after-sales handling are advised to exercise caution.

good quality product. received table today- very sturdy and solid :)

I have ordered a sofa bed 3 years ago for hoilday house, very sturdy and solid yet comfortable.
We did run into an issue very recent regarding another sofa bed ( nothing wrong with the sofa bed ), I was very amazed about the level of the service provided from the customer service to solve my issue quickly.
Proffessional and highly recommended.

Well done and keep up the good work Divano.store

My honest review and opinion: never, ever buy without a buyer protection scheme such as PayPal.

I ordered a sofa at the beginning of February with a promised delivery time of 4–5 weeks. It was finally delivered after 12 weeks. The company justified the delay as being due to “customization,” yet the sofa delivered was just the standard model with no customization at all, therefore an item diverging from the ordered and paid sofa.

After weeks of failed communication and no solution, I opened a PayPal claim. Divani.Store did not provide any response to PayPal during the required 13 days, and eventually, the refund was issued automatically by PayPal in my favor, due to lack of Seller's clarifications. Divani.Store refused to send a replacement unless I made a new payment — something I obviously would not risk again, given their poor handling of the previous claim and the potential need for a second PayPal dispute for the same item and seller with no clear outcome.

Left with a wrongly delivered sofa in my home, I even tried to purchase it at a discount to resolve the matter amicably, but Divani.Store refused. Instead, Divani.Store insisted on collecting the sofa strictly on dates and conditions set by them, ignoring my availability. When I proposed several reasonable pickup options, they refused each one, citing “logistical problems.” Divani.Store just kept on refusing all options and handling the claim in the most disastrous way imaginable. Eventually, the tone escalated to threats of legal action if I didn’t comply with their chosen pickup schedule — even though, legally, I was the one inconvenienced, as my home was occupied by an item I hadn’t ordered.

Some representatives of Divani.Store clearly have no understanding of proper customer service or complaint handling. Their approach seemed to be: if we fail, we blame and threaten the customer instead.

After eight exhausting months, the matter was finally over and the wrong item was removed from my property and in a nutshell I feel lucky to have ordered through Paypal.

To be completely fair, the bed mechanism of the sofa appeared solid and well-built. However, the rest of the product did not meet any reasonable expectations for Italian craftsmanship. The mattress was of extremely poor quality, as were the cushions and fabric. There was no “Made in Italy” marking anywhere, and the packaging appeared more consistent with products made in China. Overall, the quality was far below what the price would suggest.

Persona preparata disponibile e pronta a dare dei consigli fantastivi
Viva Costanza

I like their sofas, we've actually gotten two of them in the past few years, one in my place in Italy which we liked well enough that we decided to also get one for our place in England. My issue is not with the product but with the customer service, which is completely inadequate. Both times delivery was much delayed beyond what was forecast, and I only ever got updates when I chased them. Long lead and delivery times aside, the one we bought for England arrived with damage to both arms and a pin missing, which attaches the 2 sides of the L together. The two sides of the sofa do not align correctly either, which is quite noticeable. I have chased them so many times for the missing piece to be sent and after 6 months it still has not been, which feels like straight up negligance. I will be investigating how to make a formal complaint, as they have an obligation to their customers, even those who are overseas.

Very helpful. No issues.

I ordered a bed on March 19th, trusting the estimated delivery window of 5–7 weeks, which has now long passed. I reached out to customer service - unfortunately, the entire experience has been very poor for a company of this size. Only one person seems to handle email responses, and I was told they couldn’t provide a delivery date. They also mentioned that adding assembly to the order could cause additional delays. Today, I’ve requested to cancel the order and asked for a full refund. I’m not expecting the process to be smooth.

I ordered a sofa on February 8th with an expected delivery date in mid-March. After weeks of back-and-forth and no clear updates, I finally canceled my order on April 21st, 2025. Since then, I've been waiting for my refund – with no success. Although customer support does respond, they either cannot or simply refuse to resolve the issue. This has been an incredibly frustrating and disappointing experience. I strongly advise against ordering from this vendor.

Despite writing that we needed the sofa bed by the start of May in our original order (and that if this would be a problem to contact us immediately so we could cancel and buy something else), we are now a month over the estimated delivery date and our order has not even been made yet according to Divani. Customer service are unreachable by phone and unhelp by email. No communication from them about the issues and they will not provide an updated delivery date. No compassion when we now have family left with no where to sleep.

The shipment was a week late but this was resolved by customer support who got things moving. The bed arrived in very good packaging which prevented ant damage. Quality is also very good, one small point the screws which hold the back board to the frame were too small and hand to buy new ones! Overall a good experience with this company.

un disastro

Friendly, competent and very helpful service at the support center!

Dealing with this company has been an absolute nightmare from start to finish. I ordered two sofas, and the return process has been nothing but a disaster. First, they failed to acknowledge that I was returning TWO sofas, despite clear communication. After eventually agreeing on a return price, the delivery service they hired showed up late and then REFUSED to pick up the sofas because the elevator wasn’t working. I had already wasted hours waiting for them!

And to make matters worse, instead of resolving the issue, they keep suggesting I arrange the shipping myself—despite my repeated requests for them to handle the pickup. This level of unprofessionalism and irresponsibility is beyond belief. It honestly feels like they’re trying to force me into paying extra or dealing with the hassle on my own.

To top it all off, the quality of the sofas is absolutely terrible. The materials feel cheap, the construction is flimsy, and they started showing wear almost immediately after delivery. For the price I paid, this is completely unacceptable.

If you value your time, money, and sanity—avoid this company at all costs. The product quality is awful, and the customer service is even worse. A truly infuriating experience.

This version captures both the poor service and the dissatisfaction with the product quality.

Purchased a 2 seat sofa bed last minute as we had guests arriving from overseas, amazing customer service kept us updated on delivery & we received the sofa bed in time. sofa bed is great looks stylish & so convenient to put out to the bed.
Can’t fault the customer service thank you so much

L’assistente ha risposto prontamente alle mie domande mostrando molta disponibilità.

The company doesn't respond after confirming the order. The company overlooked important address information. The company doesn't provide with accurate information to follow up the delivery process. And no contact details in order to correct their mistakes.

The company made few times mistake in my address. After multiple emails the address was set right. Unfortunately the delivery of my product is planned for the wrong address.
Besides that I have been trying to inform my contact person that the delivery date is in the middle of my holiday and I won't be at home. There is no response to my emails.
I have ordered a sofa. It comes in one package. It is impossible to move the box by myself. I have been trying to request an additional delivery service. No response to this request either.