Dialog Axiata Reviews 

Dialog is one of the worst service providers in Sri Lanka. Almost all of their services feel like a scam, with customers being overcharged and getting poor value for their money.

There is very little real competition in the Sri Lankan telecom market. If the government allows more international telecom companies to enter Sri Lanka, it would create healthy competition and give customers better services, fairer prices, and more choices.

Worst home broadband, I have unlimited connection, download capped to 2mb, horrible, udemy streaming is extremely slow, when browsing or YouTube streaming, only one user can use, even that also buffers, pathetic

When it comes to Dialog Roaming, they play a total scam. Shittiest connection ever. They bill you double or triple the normal yet when you are out on a road in a foreign country, this dip shit data connection does not work.

The worst service ever. They bully you into 5G by slowering 4G and now 5G my speed is 0.6mb/s. what a joke is this absolutely disgusting

Very, very poor network. It's always loading, even with 5G. In the evening after 6 p.m., the loading is double, but data detection is very perfect.

Very irresponsible i had to spend a week for nothing i went from wattala brancj to the head office and wasted alot of money and time plus energy i just wandered around like they told but didnt get any results . I took a bad service accidentally when i tried to exchange it they said they cant and they wouldnt refund the money either even tho it was before 7 days so we are supposed to take a service we dont like i dont recommend anyone to come to dialogue very bad experience for a old customer

Absolutely abysmal service when it comes to their broadband service, a data add on is heavily capped to a mere 2Mbps mind you this was right after settling a bill. Unfortunately this site doesn't allow 0 stars otherwise i wouldn't consider the service to be even worth 1 star.

I cancelled an online TV order worth $102 USD, and Dialog has failed to process the refund. Customer support keeps repeating that the refund is done, but they refuse to provide a valid ARN (Acquirer Reference Number) or bank proof of the transaction. It's completely unacceptable to hold customers' money in limbo with zero accountability. Avoid making online payments here until they fix their billing and support system!

The website mentions that there is a Rs.547 Fun Blaster package. I activated the package online. Once the payment is done, I got an sms from Dialog saying that the Rs.547 package is no longer available. And the fun blaster package I activated has turned out to be a regular phone reload and not a data package. If the data package is no longer available, it should be removed from the website. This is such a disappointment. So at the end, I only ended up loosing my hard earned money.

You promise a smooth and reliable internet connection, but the actual service is terrible. The connection is unstable, with frequent interruptions and poor performance. It's frustrating to pay for a service that fails to deliver even basic reliability. This is one of the most disappointing internet services I've ever used.

Very poor network coverage , and frequent internet interruptions, can't reach the customer care service, not worth the money

Shit ,, I am extremely disappointed with the customer service I recently experienced when contacting Dialog’s customer support.

During my first call, my call was answered by a representative named Nimesha (or a similar name). While on the call, I could hear what appeared to be personal conversations taking place in the background during working hours. After asking me to wait, my call was disconnected without any explanation or resolution.

I called again, and this time my call was answered by a representative named Teekshana. After listening to my inquiry, I was once again asked to wait, but my call was disconnected before my issue was addressed.

On my third attempt, my call was answered by Aushadi. She listened to my concern and informed me that she would send a message to process my package request. However, I never received the promised message or any follow-up.

In addition to the poor handling of my calls, I could clearly hear background conversations and what sounded like other customer interactions while speaking with your representatives. This raised concerns about professionalism and customer privacy.

Overall, this was one of the most disappointing customer service experiences I have had. I hope Dialog investigates this matter, improves the professionalism of its customer support team, and ensures that customers receive prompt, respectful, and reliable assistance in the future.

Very bad and disappointing hotline support from Dialog.

Because of their OTP issue, I have not been able to log in to my Fiverr account for days now. This has directly affected my work, clients, and income.

Their hotline support is completely unresponsive. Every time I contact the hotline, they say they will fix the issue within 24 hours, but nothing happens. They keep making me wait for a long time on calls, and they falsely say a complaint has been created, but later I found out no proper complaint was made.

In my last hotline call, the girl who spoke to me said “aiyoo” while I was explaining this serious issue. That is very bad customer service behavior. When I asked about it, she did not even care and acted like it was nothing.

Also, during the call, it felt like they intentionally cut the call instead of properly helping me. This is very unprofessional and disappointing.

They do not seem to care about customers who depend on these services for work. This is not the first time I faced issues with Dialog either. I had call-related issues before as well.

I am extremely disappointed with Dialog hotline support and their behavior. Dialog needs to take responsibility instead of giving false promises and wasting customers’ time.

This is one of the worst experiences using dialog as a service provider. the internet connectivity is worst. my upload is 0.7Mbps and download is 1.8Mbps. I do not think they cannot provide better service. Basically, they do not want to, and they can exploit people's money out of this.

Dialog GSM Sri Lanka won’t be able to give a good service. I never recommended anyone to buy. Even if you call hotline they never helpful and it’s noisy like a fish market.
They don’t even respect to the client. If we asks for why your service is like this they hang the line without any notice or any respect.
Charges are so high and no better coverages. Even for foreigners they charge a huge amount for the SIM.
To much of recordings are playing if you call on hotline. INEVER RECOMMEND DIALOG TELECOMMUNICATIONS FOR ANYONE. DON’T BUY OR USE DIALOG.

I have been using Airtel for over a decade, but ever since Dialog acquired the network, the service quality has plummeted.

For the past two months, I experienced a severe technical issue where my missed call note failed to play. Instead, after ringing, callers were abruptly told the line was busy. As a practicing lawyer, this was incredibly damaging; it gave clients, colleagues, and courts the false impression that I was intentionally rejecting their calls, disrupting my legal practice and causing severe professional inconvenience.

When I called customer care, they failed to provide a solution and instructed me to visit the Head Office. I went there expecting efficiency, but the customer agent merely advised me to purchase a new SIM card. I bought it, but due to their own service error, it wasn't activated on time. This forced me to take valuable time out of my schedule to make a second physical visit to the Head Office just to get the SIM activated yet the original call-routing issue remained completely unresolved.

Even after multiple interactions, the staff had absolutely no solution. Ultimately, I had to search online via Google and fix the configuration issue myself. Going to their office to save time and for convenience was a complete waste of effort. The staff at the Dialog Head Office are irresponsible, poorly trained, and entirely indifferent to customer service. The only reason I haven't terminated my connection is to avoid losing a professional phone number I have held for over ten years. Avoid their service if you value your time.

Very poor customer service even it automated so not meet the customer requirements.poor network connection as well.
Only focusing for the money no service at all
Customer service agent also not professional.if ask something from 10 agents they will say 10 things.

Worst experience with Dialog.no proper network connection, always take more time to load a video, can't even watch a movie also.

Worst network in Sri Lanka (Only second to SLT)