Decathlon España Reviews 

We bought 2 beachchairs for the holiday and we are waiting more than 9 days now. No one is helping us, while we reached out multiple times, (dhl and Decathlon Mijas),
The service is really bad and the holiday is almost over without the beach beds.

I have rarely been as disappointed with a company’s customer service as I was with Decathlon.
Last Saturday, I purchased a weight bench that was supposed to be delivered to my home. Today, I simply wanted to find out when the delivery would take place. That should have been a straightforward request, but it turned into a nightmare.
The website is an absolute disaster for international customers. It is practically only usable in Spanish. If you translate the page into English or another language and fill in the required fields, the system refuses to accept the information because the translated field names apparently don’t match what it expects. If you switch back to the original Spanish version, everything you entered disappears, forcing you to start all over again. It is frustrating, poorly designed, and completely unacceptable for a company operating internationally.
Since the website was useless, I contacted customer service via WhatsApp. Unfortunately, that experience was even worse.
I provided my full name, purchase date, store where I bought the product, receipt, and order number. Yet I was repeatedly told they couldn’t find my order. After wasting a considerable amount of time, I eventually discovered—by myself—that there was a tiny “ES” reference number hidden in small print in one of the confirmation emails. Apparently, that was the only number they cared about. So why ask for all the other information if it serves no purpose?
What disappointed me most was the attitude of the customer service agents. There was little willingness to help, no empathy, and absolutely no sense of customer care. Instead of trying to solve the issue, I constantly had the impression that I was the problem.
This is 2026. I expect an international retailer like Decathlon to have a modern multilingual website and a customer service department capable of locating an order using the basic information every customer naturally provides. Instead, I encountered outdated systems, unnecessary bureaucracy, and one of the most frustrating customer experiences I’ve had in years.
The weight bench may turn out to be an excellent product, but the buying experience and after-sales service have been absolutely terrible.
Rating: ★☆☆☆☆ (1/5)
Decathlon should be embarrassed by such a poor digital experience and such disappointing customer service.

Never order online from decathlon! What a disaster. 3 weeks later and I still do not have 2 of the 3 pakages. Ive wasted so much of my time with custoner services at decathlon the producer and the useless GLS delivery company. It is such an upheval they should actually pay me for all my time and thinking about this issue, just think about it, in china thryre already delivering same day by drone hahhaha decathlon and spanish delivery companies are a 3rd world country in that area.

Decathlon LaZenia is a fantastic store. I want to praise the service department right now for the very professional and courteous way they have served me today.

I recently visited the Decathlon store on Ortega y Gasset, and unfortunately, my experience was overshadowed by a troubling incident. From the moment we entered, my husband felt racially profiled by the security guard at the entrance. As we made our way to the sports pants section, we noticed that we were being closely followed by the same guard.

This unsettling experience continued as we moved to the changing room, where the staff were not only unhelpful but also quite rude. It seemed as though the store staff were communicating about us, which only added to our discomfort.

After trying on the pants, our experience took another negative turn at checkout. A staff member randomly tapped my husband on the shoulder and insisted that we pay using a mobile cash register, claiming it was due to the store being busy. However, it was clear that the store was not busy at all.

It is disheartening to witness such behavior in 2026, especially in a vibrant city like Madrid. I hope management takes this feedback seriously, as no customer should have to endure such treatment. It’s a reminder that we still have work to do in addressing racism and ensuring a welcoming environment for everyone.

ABSOLUTELY UNACCEPTABLE!!!
I placed an order on the 22nd April, arranged for the parcel to be delivered 28th April. According to the company they delivered on that date. They fraudulently signed my name on the delivery note (spelt incorrectly). I had to give details of my experience plus filled out a "Declaracion jurada". The delivery company suddenly found my package and would be delivered in "hours"! The following day they said they would deliver, phoned at 4 saying they were in the next town, but my delivery would have to wait until Monday after the weekend. I asked for a refund. Seemingly I would only receive this once the parcel is back with Decathlon. As yet the parcel is still with the courier, and as its taken a month not to get to me how long will it be before I get my refund!!

7-5 i gave my bicycle to bleed the brakes Decathlon Figueres. Normaly it takes 30 minutes. Without any information they transported my bicycle to Barcelona. Today 19-5 back to ask in Figueres, where in my bicycle?
They called Barcelona and used the excuse that they have lots and lots and lots of bicycles to repair. So Decathlon sales bad bicyclets ? and is not able to fix in a normal time.

Don’t order online from decathlon. It doesn’t work.

I ordered goods, which were divided into two deliveries. The first delivery received half of the goods that were supposed to arrive, the second delivery was postponed because the goods were missing. I'm still waiting for the products, with no specific date for delivery.

Summary. Time, effort and money wasted, goods are not available, you have to spend time, effort and money again to buy goods elsewhere.

Decathlon, never again!

HOW IS THIS NOT ILLEGAL? 1 star because -100 is not possible. This is why I never order online, it's been 3+ months, no parcel, no money back and NO option to get in contact. Have sent multiple e-mails, multiple Instagram messages, Whatsapp messages, even contacted the brand selling the items on Decathlon. BUT GET IGNORED. And from the 10000 bad reviews I see, I'm not the only one. HOW IS THIS NOT ILLEGAL?

This is the worst experience I have ever had buying anything on line.
Firstly the scooter i ordered was never delivered to my address. It took me a week for someone to take responsibility.
They then said they would refund my payment but never did.
I contacted them regularly asking where my refund was.they told me it eould take q5 days.
But it was never refunded. I have contacted them over 20 times and all I get is AI replies. No one takes responsibility
It's impossible to find an actual telephone contact number.

By fare the very worst service I have ever encountered.

Eould advise people not to deal with this company.
I am still awaiting my refund.

Decathlon Spain is trying to imitate Amazon ,with a kind of marketplace for 3 party sellers ,however there back office (Decathlon Customer service ) is totally not equipped to handle this kind of sales, they do not even speak another language than Spanish ,although you order outside Spain..
I ordered a large item trough Decathlon at a 3e party seller outside Spain ,thinking Decathlon takes control of any issues during the ordering process and delivery .. Boy that was a big mistake .
They have no clue about shipping or are being able to control the actual shipping process from there marketplace partner .
They informed me about wrong delivery dates ,did not take any action upon my complaints and just referred to the seller outside Spain...what a customer service !
My advice buy these items in a real shop and not online ,it is tempting to buy online(like i did ) , because of the lower price than in the actual Spanish Bike shops ,BUT the cheaper price difference at Decathlon does not way up to all the time spend and the stress to finally get my order delivered .
BUY Local GO Local ! more service and less stress

They sold me a few stuff for diving that wasnt in the best condition, please take care of the equipment you have at shop.

Bevare SCAMM!!! NO delivery. ALSO We cannot contact customer service support. No one answers , no one responds to emails. Wish I had of read these reviews first purchase your products with another company. Terrible service.

edit:
Decathlon is a scam. How does it work?
You order an item. After that you get a message: ¡Tu pedido está confirmado! They generate a tracking code BUT THEY CANNOT SHIP IT WITH GLS. Their own website shows that the item should arrive in the store in a few days. But it doesn't. When you go to the store to ask, they say that the GLS shipping information has not been updated. But that's wrong. They don't pass the item on to the courier company because they don't have it. They order it from somewhere. You ALWAYS get wrong delivery times. YOU CAN'T KNOW THE REAL DELIVERY TIME ANYWHERE. Their phone, email, WhatsApp don't work, the store staff lie. I don't know if I'll get my money back. Apparently they stole about 200 euros from me. I asked GLS customer service, Decathlon didn't give them the item but only made a shipping code. They think people are stupid and don't understand. ... but they still managed to steal 200 euros from me.

Ice bath ordered .. no delivery 6 weeks on. We cannot contact customer service support. No one answers , no one responds to emails. Wish I had of read these reviews first purchase your products with another company. Terrible service.

I opted to order from Decathlon, rather than one of the cheaper competitors because i mistakenly thought they would be more reliable. My delivery has not arrived after 14 days, despite specifically ordering an item that said 1 business day delivery, the company they use for deliveries (celeritas) are absolutely terrible and literally has 0 way to contact them & a broken website. Decathlon also has terrible customer service. I ordered the Padel rackets for my 3 week vacation on the first day now i'm 2 weeks in with no rackets. Disguistingly bad company would highly recommend to shop elsewhere.

If I could have placed a zero stars review i would have!!!! The most incompetent and frankly disrespectful staff I’ve ever encountered. They call themselves bike technicians and I only took these particular bikes back to the store as we bought them there 18 months previous. This was in the logical assumption that they have experience of their own brands and stock replacements parts for their own models. How wrong can you be. After waiting almost two days for the bikes to be repaired, when I got there the more senior and complicated of the two bikes had exactly the same problems as when I brought it in to them( they promised it would be ready the next morning!) I stood watching for over an hour and a half whilst 3 of them - yes 3 of them - made themselves look utterly ridiculous in front of us as they couldn’t solve the problem. It was so painful that we said “look please give us the bike back and a refund and we’ll find someone who can fix the bike as you certainly aren’t able to! But no they persevered and weren’t happy with my suggestion as if I had I offended them in some way and that my suggestion wasn’t required and that I should show some respect??? Really! bike not ready until 24hrs after promised, bike not fixed at all when we arrived, 90 mins later still not fixed. I honestly don’t feel that they warranted any respect given that they were charging me €34.99 for the repair!! Anyhow they kept going and told me it was fixed so I sent my son into the car park to try the gears and the wheel and gear guard fell off as they hadn’t tightened the screws and bolts correctly. At this point we demanded an immediate refund only to be told that they can’t refund any service payments and my wife had to accept a credit note. Absolutely disgraceful and unprofessional behaviour . Please never shop in this store they treat you very badly and certainly have no Idea of the concept of paying customers keep the company open and their staff salaries paid. Avoid at all costs !!!

Horrible service! Don’t order online as they will asked you to collect from the shop! Even though it's easy access from the street. delivery company never contact me. never give a frame time when they can make delivery never get the email and as you can see below they said they couldn't deliver the package. I'm waiting over 3 weeks. It's ridiculous. And at the end they ask me to collect it from the below you can see email which I got it after several phone call and visit in the shop!

Hi Magda,

Thank you for contacting.

We have reviewed the information you sent and have passed it on to the transport agency. However, they have confirmed that, after several failed delivery attempts, the quickest way for you to receive your order is to collect it from the location they indicated in the first email.

We appreciate your patience and apologize for any inconvenience this may have caused.

Best regards.

I bought 2 items online. One was delivered promptly and the other through a 3rd party site. Once I'd paid, i was informed that the 2nd parcel would take 30 days to be delivered, too long for me as I was going on holiday and had wanted to take it along. When back from holiday the parcel was there but I no longer needed the item so I returned it. I was given a refund for half the cost and had to pay for the parcel to be returned. I'm pretty miffed about this as I wouldn't have ordered the item if I'd known about this. Not sure I want to order from Decathlon again.

I went into Decathlon at La Zenia because I had a fault with my Riverside 500e bike, they said my battery was dead, it is 6 days out of warranty, they put it on a diagnostic test and told me that the battery had not been charged for 575 days, which is rubbish, I use my bike daily except for the last 3 weeks because my daughter came over to visit, the assistant sent for a manager who's name was Jorge, who just wouldn't listen to my proof of using my bike with the 2 apps I use to record my distance and times with the dates on, he wasn't interested that I had brought my bike in less than 4 months ago for a service and to have a new tyre and puncture proof tubes on both tyres, he was no help to me at all and said that I could have logged on to my apps using a different bike, this is when I felt insulted that he accused me of being dishonest, I am a 71 year old man and sweared to him on my grandchildrens life that the bike is used regularly and not has you says 575 days without charging the battery, the assistant Dani was very helpful and believed me when I showed him my apps, but your Manager Jorge needs to be more understanding with their good customers who use Decathlon regularly and spent a lot of money with them, in the end I could do nothing other than buy another battery at €374, beware of dealing with these people!!!!!