WhiteWall Reviews 

6,344
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the prints and products, noting sharp details, rich colors, and impressive craftsmanship. Many people also highlight the efficient ordering process and the exceptionally fast delivery, often arriving securely packaged and ahead of schedule. Reviewers frequently express satisfaction with the overall service, finding the website easy to use and the final results beautiful. However, some customers also noted issues with print quality, such as images appearing blurred, darker than anticipated, or lacking expected resolution for fine details. A few other people also felt that products arrived with defects like misaligned prints, uneven backing, or missing hanging hardware. Additionally, some reviewers experienced shipping damage, with prints ruined due to dents or breaks in the packaging.

What people talk about most

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the outstanding... See more

Product

Consumers generally express high satisfaction with the product, frequently praising the outstanding print... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast shipping and... See more

Order

Users describe positive interactions with order, highlighting the quick turnaround and fast delivery times,... See more

Service

Reviewers mention positive feedback about service, highlighting fast service with excellent results and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more

Rated 5 out of 5 stars

Fast service. Transparency. WhiteWall does show you the expensive options first, but after careful reading I found the much cheaper photo prints which is what I was after. Amaaaaazing shipping pa... See more

Rated 5 out of 5 stars

WhiteWall did a great job with my latest photo mounted under acrylic. They redid an astronomy photo (at no cost) that was previously missing fine star detail when printed using glossy metal. Now fine... See more

Rated 5 out of 5 stars

I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more


Company details

  1. Photo Printing Service

Written by the company

WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.

Ihre Zufriedenheit liegt uns am Herzen!

Unsere WhiteWall Zufriedenheitsgarantie

Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen. Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist. Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(6,344)

1,860 reviews in the last 12 months

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Rated 5 out of 5 stars

I've had pieces made in the past

I've had pieces made in the past, but this was my first go at something large. BLEW MY MIND, and everyone at work. People were literally coming from other offices to look at the print job.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

The acrylic plaque came out excellent

The acrylic plaque came out excellent. Thank you Whitewall. I am very impressed and hope to do more. This is a gift for someone who was instrumental in helping us see tigers in I dis, so I am very pleased with the final product. The website was easy to use and the photo editor as part of the process was very helpful.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality

The matte art paper yields stunning results, and the framing quality is excellent. This is the second piece I've produced through White Wall because the results are so good.

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

First time user

First of all, the proof that you all did was excellent. I found the website a little confusing, but that could be me. I have a zoom appointment with one of your agents and I'm sure I can get better acquainted then. I would like to develop a relationship with your firm. My only real complaint is probably more with UPS than it is with you all. The proof arrived fairly late.

July 5, 2026
Unprompted review
Rated 4 out of 5 stars

2 out of 3 ain’t bad…

2 of 3 orders arrived in perfect shape and are beautiful! One sustained bad damage, likely in shipping, and is being replaced by White Wall. The damaged item was to be a gift this week. White Wall is replacing it, but gave me no timeline on it. Love your service in general, and your customer service is promptly responsive, but non-comittal. My 2 orders prior to those 3 were unusable and were disposed of.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to the fantastic people of…

Thankyou to the fantastic people of WhiteWall for a top class and professional quality service. Helped me to meet a deadline at short notice.
Excellent service and have been using them for years now. Consistently good.

July 20, 2026
Unprompted review
Rated 3 out of 5 stars

Damaged again in shipping

As usual, WhiteWall prints are beautiful but the packing and shipping leave a lot to be desired. Whenever I use WhiteWall, I always feel like it's a 50-50 proposition as to whether the prints will arrive damaged. It's happened multiple times on my orders. Yes, WhiteWall is great and always responds to make things right, but when I've promised to deliver to my client on a specific date, the extra time to reprint has cost me jobs. Fortunately this time, despite the package being crushed there was only a slight crimp in the print that my framer was able to work around.

July 14, 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your valuable feedback. It will be reviewed internally to help us improve our services and packaging.

Do not hesitate to contact us should you have any inquiries (info@whitewall.com).

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

Highest Professional Grade

No one provides better quality and service than White Wall for my professional photographic needs! The integrity of image reproduction and the many options for mounting & framing is top tier.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Great quality, exceeded delivery window. It was an early birthday gift for my hubby, and he loved it!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

SUPERLATIVE PROCESS FROM ORDER TO DELIVERY

The broad range of products and services offered coupled with the well laid out website, ease of ordering, order delivery well within promised timeframe, accuracy of order communication and finally........The most amazing results from my submitted files!!!! WhiteWall is the first lab I've ever dealt with that provided prints that not only met, but exceeded my expectations! You have a customer for life!!!!

July 15, 2026
Unprompted review

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