Datatronic Reviews 

Wow... Where to begin...

TL;DR version:
Only 1 star because 0 stars is not an option. Bought 5 products from Datatronic, of which only 2 were ultimately shipped. The others were all out of stock or unable to be sourced from the supplier, despite allowing >2 months for the whole affair.

Customer service was completely nonexistent and I had to be the driving force in every interaction in order to get answers/updates on what was going on. Basically gave them a no-interest loan for a couple of months.

Full version:
I live in Finland and am putting together a new PC. I used pcpartpicker.com (great site, do recommend) and they flagged that 5 of the products I wanted to purchase were available via Datatronic. As they were the cheapest, I opted to purchase from them. Big mistake.

On October 23, I ordered:
- AIO from DeepCool
- Motherboard from ASRock
- SSD from Kingston (Fury Renegade)
- GPU from Gigabyte
- Windows 11 install USB (in English)

And then I heard nothing...

Initially, I wasn't surprised as the order confirmation said that they didn't have some of the items in stock and would need to order them. Fair enough.

On November 15 (>3 weeks later), I emailed to ask what was going on. The answer I got was that they were having trouble sourcing the AIO from DeepCool and if it would be okay to replace it with a similar one from Arctic instead. I accepted this (and the compensation in price difference), thinking that would be the end of it. How wrong I was...

Fast forward to November 24 (>1 month after the original order date) when I contacted them again as I hadn't gotten a confirmation that the order had shipped. I was told that the SSD I ordered (Kingston Fury Renegade) was not in stock with a request that I accept a replacement from Samsung instead. Not being keen on that option, I declined and ask when they imagine it'll be in stock again. "In about a week", so I wait...

3 weeks later (December 17), I still haven't heard anything, so I contact them to ask what exactly is going on. They say that Fury Renegade is no longer available and offer me (a marginally worse) replacement product for the same price. On top of that, the Windows 11 USB isn't available in English, only Finnish (not my native language), which they offer instead.

Just being tired of the whole process (and conscious that it's already taken 2 months), I decide to accept the replacement SSD and declined the Finnish Windows USB (bought it from Jimm's instead, a superior store - ordered on Christmas Day and shipped before NYE).

The kicker to all of this was that the whole time, the same products they said were out of stock/unavailable were still for sale on their site. I could log on and create an order with the exact same items.

Long rant, but the moral of the story is: do _not_ do business with these clowns. They might be the cheapest on paper, but the few Euros you save will be offset by having to deal with their awful, nonexistent customer service. Just bite the bullet, pay a bit more, and go to Jimm's/Proshop/Verkkokauppa.

EDIT: Just read the reply from Datatronic. As confirmed by your customer service in our emails, I was never sent one of these "proactive" messages, but was rather the one who was forced to be the driving force in trying to resolve all issues. Rating stands. Would still give 0 stars if I could.

Ordered a PC case, and a M.2 on the 17th of December. Delivery was supposed to happen on the 23th on their tracker, but I received nothing, then I read these reviews, and I just get scared that I won't be seeing my order for weeks...

No update on the tracker, so I send them an e-mail around noon on the 24th. Time of writing is after closing time on the 26th, and still no update nor a response on my e-mail, and yes I know it's Christmas time, and yes I should of ordered earlier as this is a Christmas gift for a friend, but I was short on money, and based on their tracker it was going to be delivered two days prior of Christmas, so it would of been fine, but at this point the order hasn't even been shipped yet, and with New Year coming soon I am afraid it will take another week or two...

EDIT1: We called, and they explained that the wholesaler has some unexpected delays cause of the Holidays, and they will receive my order in a few days.

EDIT2: I've sent another mail, as I didn't hear back from them asking for a final date of delivery, as I'm done waiting around.

My order (ZEAUVJDIJ) made at 16th November
of 2025 has not been shipped yet! Three weeks have passed and no information. I cant even reach the company because both phone numbers and emails at datatronic.fi are not working. Is this a real company or a scam?

Update: order was sent 3 hours after I published this review.

Good experience overall

I ordered a few parts (motherboard, SSD, memory and PSU) of which everything but the PSU was in storage. The PSU had an estimated delivery time of 5-7 working days, which was how long it took. As soon as the PSU arrived, the shipment was sent (I had picked free shipping with DB Schenker) and arrived the next day.

The part selection is good and the prices great. The only complaint I have is that I would have appreciated more updates on the PSU delivery.

Ordered a product from their page 13 days ago, and the delivery was 3-7 days. I have not yet got any updates regarding my order. Have emailed (myynti
at datatronic dot fi) twice regarding my order and have not receive a single reply. Atleast reply and tell me its late, when its coming or something. They still have my payment and I got no information.

Initially I wrote a negative opinion, because it came out that they offer items that are not available, but later on I ordered some other things and the problem has not occurred anymore, so let me correct the rating.

The initial mishap has been somehow handled by the company. No compensation, but at least somebody apologized, and the cash got refunded relatively quickly.

Terrible customer service, took 3 months to try to replace faulty PSU and end result was that I wasn't able to send it to them at all (since they wanted the whole computer case for repairs when only PSU was faulty and I could not give it off due to work). They are not responding to emails, phone is often busy and only way I could push them was through 3rd party discussion forum. So won't recommend buying anything from this company. Cheap is cheap, also in the customer service it seems.

EDIT: Just to clarify, I fully understand that they want the whole product back for exchange and that is fine. What I am not happy is the customer service and the speed of response, 3 months is really too long time for this and customer should not be forced to follow up the process all the time.

I don't like to be rude on companies because I believe that most of them are trying their best. The website is well made, and the prices are quite competitive. That's for the positive. However, the customer experience could be improved.

I ordered many parts mid-January, 6 out of 8 were in stock and marked as "reserved for my order", the remaining 2 were supposed to be in stock by the end of January. Fine.

Early February, no updates, so I contact them, I am told that the remaining 2 parts will be there by the end of the week. Great. Two days later, I check the order page, and to my surprise half of the parts that were "reserved for my order" are now not in stock anymore. The CPU now suddenly requires 10-15 additional days... I don't know if the issue is poor stock management, or if they sent the parts in question to someone else after all, but this is poor customer experience imho.

Got my order canceled and refunded. I have to give credit to them for contacting me afterwards to try to make it better (they offered me a deal on the same parts), but unfortunately I already spent my money elsewhere at that point.

I wonder if I EVER get my ordered parts!?

I've made an pc parts order on Cyber Monday, November 23rd. Firstly, the site said ALL parts was available in store. Delivery time was 2-4 days.

Now, it's December 14th and still no package.
When I checked my order it has been put on delay.
Some parts should be back in store on December 9th. How is that possible?? When I made my order it was in store!

STILL NO PART in store!

I have tried to e-mail them several times, I have tried to call the company, but no answer!

I could leave a message/info note on my order. I wanted to do that because I really need a change in my order, so I don't need to send it back.

No response fron the company.

I KNOW they are busy but I havn't got a respond in +14 days.

IF I ever get my stuff this would probably be my first and last order from this company.

Very very very bad customer feedback and support

I got the products very fast and they where very well packed as well. I recommend this shop.

If there was an option to give 10 stars I would have happily done it. I ordered a 2.5 kg item and was delivered to me within 16 hours and for free.
To make sure you get the item that fast, check if the item you want is available at their warehouse. If it is only available at wholesaler it will be delayed and datatronic can't give accurate delivery time.