DYU Reviews 

Love my DYU T1 so far! Super easy to fold and feels very sturdy on the road perfect for my daily commute. Had a minor issue during checkout, but customer service was on it right away and sorted everything out. Great product, even better support

I purchased a DYU D3F electric bike directly from DYU’s website. Unfortunately, after receiving and trying the bike, I found it unsuitable for me. The steering was difficult and uncomfortable to control, the seat could not be raised sufficiently for my leg length and caused my legs to cramp while pedalling, and the riding position caused back discomfort. I also found the single-speed gearing unsuitable when pedalling without electric assistance.

The bike was delivered on 27 August 2026, and I contacted DYU on 30 August 2026, only three days later to request a return and refund.

I was expecting a straightforward return, but DYU told me that because they considered my reasons to be “personal reasons” rather than a quality issue, they would deduct £200 from my refund as a handling fee.

I have disputed this charge and explained that I am exercising my statutory cancellation rights for an online purchase. I have asked DYU to provide the return instructions and to explain the legal and contractual basis for the £200 deduction.

At the time of writing, the matter remains unresolved. I am disappointed that a customer who contacted the company just three days after receiving the bike is being told that £200 will be deducted simply for returning it, rather than being offered a straightforward return process.

I would urge anyone considering purchasing from DYU to read the company’s return policy carefully and be aware of the potential £200 charge they may seek to apply to an e-bike return.

Customer service is top. Refund process is very fast. I had to cancel one item and they processed my refund right away. They got to me as soon as they realized one item I ordered is out of stock and if I wanted to, I could wait for a couple of days for the re-stock. Unfortunately I had to cancel that item because I needed the other item I bought urgently. Not every store online get back at you as quickly as they did to me,speaking from experience btw. Sometimes,you have to wait days before they reply, I solved mine in a matter of hours,if I had replied faster,I believe we had solved it quicker, including the whole refund process. So satisfied. I’ll wait for the items to arrive and maybe update my review for the items bought.

I absolutely love my DYU M20. It's extremely comfortable and has become my go-to for my daily commute. The design is sleek and beautiful, and after riding it for weeks, I haven't had any problems at all.

I bought my campx electric wagon and its design stands out compared to other wagons. It helped me haul so much heavy gear, I absolutely love it! The support is fast and effective, I have already recommended my dad to buy one.

I got my package and am about to check things and I will give a review

First, I received the free lock at the correct address, with no intervention needed.

Second, I manually looked up the shipping details for my bike, and saw that DPD not only failed to deliver my bike, but that they had registered my address incorrectly in their system. DPD and Asendia regularly have this issue where they completely fail to include the house number. Not once, not twice, but at least 5 times now, DPD has had this issue, and they don't call me nor email me to let me know. You must create a DPD account with the exact same email which you used to purchase from DYU, then you have to manually change your settings and update your account details, before you have the option to edit the incorrect shipping information on their platform.

I have no problems with DYU, but I would happily have paid whatever it costs to ship via DHL EXPRESS, DHL Parcel/DHL Ground, or UPS instead.

I bought one of DYU pro c6 electric bikes from a auction. The bike was boxed and unopened. Ive built the bike up and the wiring for the bike is completely wrong. I understand that not purchasing the bike directly from DYU there's no guarantee but I contacted DYU customer support and there reply was that because it wasn't purchased from them they won't help

Very expensive for a battery but service was quick and easy to order

My experience with DYU has been very disappointing.

The website is misleading for customers in the Netherlands. The e-bikes are marketed without clearly warning that certain models are not legal for use on public roads in the Netherlands without modifications.

The customer service experience has been equally disappointing. The email address listed on the website either receives no response or replies only after a very long delay. The live chat responds quickly, but that changes when you ask for a return address. In my case, it took more than a month and several discussions before DYU finally provided return instructions.

The return address I received was in Poland, together with a Polish phone number that raised concerns for me. In addition, returns are not free if you just changed your mind. DYU charges between €100 and €200 in "handling costs", which significantly reduces the amount you can recover.

At this point, I have decided to cut my losses. Rather than risk an expensive and uncertain return process, I will have the throttle removed by a local bike mechanic so that the bike can be used legally. I have little confidence that DYU would process a return smoothly.

One final point: despite the Dutch-language marketing and website, DYU is not a Dutch company. It is a Chinese company, something potential buyers should be aware of before making a purchase.

Based on my experience, I cannot recommend DYU.

Great product, delivered in 4 days. Great communication

I am very disappointed with the support I have received regarding my C2. My e-bike stopped working suddenly with "Error Code 14" while still under warranty. Despite reaching out for help, the experience has been incredibly stressful and remains unresolved after months of back-and-forth emails. The main issues are:
1. The manufacturer sent me replacement parts but as a customer, I am not a trained technician, and I should not be expected to perform repairs at the risk of further damaging the bike or voiding my warranty.
2. I have contacted multiple service centers listed on their website. One shop was unable to perform the repair since they also could not reach the manufacturerfor help, and the second shop, while capable, informed me that the manufacturer does not cover the labor costs, leaving me to pay for a warranty issue out of pocket.
​I have also asked for a phone number to discuss this with someone to resolve this quickly, but my requests have been ignored. I have been unable to use my primary mode of transportation for months now due to what appears to be a manufacturing defect. A company should stand by its warranty and ensure its customers are not forced to pay for labor to fix factory errors.
​I am still waiting for a proper resolution that covers the labor costs at an authorized shop. I hope they choose to make this right soon.

For anyone considering a DYU bike: their customer service is completely non-existent. If your bike develops a problem, you are entirely on your own. They won’t even reply to emails or messages. And they delete negative feedback while sending automated 'welcome' messages—hilarious if not frustrating. I thought they were just making honest mistakes, but it turns out they are cheating on purpose!
Buy at your own risk!

I've had my DYU C7 for a month, and have 50 miles on it. I live in a community with pretty level road's and the bike has been awesome so far.
I use PS 1 all the time and just short three mile rides a day
Very Happy !

Hello.
I'm pleased with the purchase of your A-1F. Please let me know when the A-5 becomes available. Thank you in advance.

Except purchase great quality excellent delivery great job

I waited at home all day with my child for the delivery. UPS stated that the package would be delivered on May 9 between 12:00 PM and 3:00 PM, but it was never delivered. I also did not receive any message or update about a delay. This is very disappointing, especially after spending the entire day waiting at home for nothing.

The package was meant to be a birthday gift, and unfortunately disappointment is all I have been able to offer because of this situation.

I bought an ebike T1 from DYU and it stopped working after using it twice in 4 weeks of purchase. Communication is an absolute nightmare you have no means of talking to them. You can only communicate through emails (which takes days to respond back) and that's if they decide to communicate back. They only responded twice after sending them numerous emails over weeks and the response wasn't even a full sentence. Customer service is total garbage. DO NOT BUY FROM THIS COMPANY AS THEY ARE TOTAL FRAUDS. BE WARNED, IF YOUR BIKE STOPS WORKING YOU ARE TOTALLY SCREWED WITH NO MEANS OF HELP OR REPAIR. There warranty means nothing. I can not stress how angry this company has made me feel trying to get advise and help. PLEASE PLEASE PLEADE learn from my LOSS of an ebike that does not work and purchase from somewhere else that has a better reputation and real customer service.

Fast delivery wel packed

Amazingly fast deliver. Great customer service, prompt responses to questions prior to purchase, and very efficient purchase experience. Extremely, well packaged with all of the components very well wrapped and protected. Very sturdy bike when assembled. Lights both front and back are really bright and easy to switch on and off. Additional reflectors are on the wheel rims. Controls are easily accessible on the handle bars and the hand grips are wrapped and very comfortable. Great bike and a really easy and run ride.