Duckstoretech Reviews 

I bought something and it never arrived, even long after the delivery window. No reply from customer support phone or email. Had to do a chargeback.

Worst company ever. No delivery of item , no way of contacting them.
Never again. Terrible

Payment received but no delivery
Ordered the April 12th, the product is still not delivered after 3 months. No answer from the customer service.
Legal proceedings initiated. Pure and simple theft.

Horrible service, in fact no service at ell! An order placed weeks ago, payment accepted 4 days later, then … NOTHING. This is truly a messed up company, do not order anything from them.

If you order here, your money is gone and you will never get your goods
I contacted the seller multiple times via the provided e-mail, but all my messages were completely ignored. This kind of treatment of customers is unacceptable and makes it feel like a scam.

This website is a fraud, be careful to purchase anything. I never received my product nor had any response from their service desk.

An extremely negative experience purchasing an e-scooter. After placing the order, the money was charged immediately, but the item was never shipped. I received no information about the order status at all.

I contacted the seller multiple times via the provided e-mail, but all my messages were completely ignored. This kind of treatment of customers is unacceptable and makes it feel like a scam.

I am very disappointed with this service. It was a waste of time, money, and nerves. I strongly do not recommend dealing with this seller.

Ordered a TV, 5-7 working days delivery. Nothing ever heard from them again despite repeated messages and emails until I finally got refunded through Klarna. Whole process took 2 months. Not sure what the grift is here...

Phone number is just for show and is NEVER answered. Customer service is non existent and don't answer. Klarna special investigation had to get refund after they failed to answer ANY if my daily correspondences for 6 weeks. Scammers and should be avoided

i'm still waiting for the order from December 14

The delivery was a bit longer than expected but it's ok.

Like others if I could leave zero stars I would, Ordered a product on the 8th January 2026 with a 5-8 day shipping time, Now the 28th still not here, Customer service is a joke, Eventually got something back from them as regards tracking, Then email from UPS asking for £54 for customs duty, Their response was they have warehouse's in different countries and my item was in Spain, Nowhere on their website suggest this, The price on my invoice already included tax added customs duty takes item well above what it's worth. Lesson learned - If it seems like a great deal think twice and check reviews.

Avoid at all costs!
I would avoid purchasing anything through this company. They took my money and I never received the product and they never refunded me.

The product was at really good price at the time. The delivery was problematic, no tracking and the product came a whole one week later - this was about as much as told myself I'd wait before I ask my money back.
In the end, all is good what ends good.

Here is a full narrative of my experience with this outfit. Some other reviewers have described them as scammers. Responses (much later) seem to indicate those people got refunds. If it’s not some sort of scam they are definitely dodgy and not to be trusted. As others have suggested, they appear not to be genuine stockist of goods but perhaps some sort of 3rd party seller/middleman obtaining goods from Europe.

A previous reviewer commented on goods having EU plugs. It does mention this on the specifications and I’m not too bothered myself. A couple of quid for an adaptor is no big deal if I ever get my order, but it does show how they are anything but the legitimate UK firm their website would have you believe they are.

First tried to order on 7 January but their website went down with a 503 error. Didn’t think much of it, but it should’ve been a red flag.

Went back following day, completed the order and got to payment stage. I rarely keep physical cards on me these days so selected ApplePay. It said the device I was using (iPhone) was not compatible with ApplePay! Again, should’ve been a red flag, but instead I just went for Klarna instead (which had no problem recognising my device as being ApplePay compatible.

So paid for the order and everything was confirmed with a 5-8 working day delivery period. A bit slow for 2026 I thought, but again no big deal.

So we we get almost to the end of the delivery period and I still hadn’t had a notification of dispatch let alone likelihood of delivery. I emailed them and to my surprise received a reply in a few minutes saying dispatch would happen the following day (16 January).

I could have considered increasing my 1* review to a 2* for how quickly they got back to me if I’d have been writing this review back then.

Now however, I know better. It was a complete lie. Total fob off attempt with no intention of actually doing so whatsoever.

So having heard nothing further by yesterday I gave them until the end of the day to dispatch the order - it’s now almost a fortnight since I placed it - or cancel it and issue a refund.

True to the experience of other posters here, no swift response this time, in fact nothing at all.

I’ve been in touch with Klarna to report them.

Very poor, ordered LG sound bar since November 2025, yet to see the item,sent emails got no response, called the phone number, no respond. Very very poor .

Product arrived as described. Customer service was not used as it was not needed. Thank you.

sadly, there are no lease than one star to give. have very bad service and believe they dont have stock. just waiting for your order more than 8 days then sent to you email saying Processing in progress your order .
dont trust this company. even when they refund me after while. bad service

Scam. Ordered hob. Received order confirmation, then nothing. Sent email, and a shipping notice was recieved, then nothing. No courier messages. Contacted again through email no reply. Tried calling multiple times, it rings out an then gets cut-off, I assume they block the number you provide. Claiming from the credit card company, lesson learned.

Ordered a watch in first week of nov 2025, received order confirmation and after that nothing. Called and sent emails several times and got reply once that «due to courier company problem we are little bit late but now we have shipped the order» but actually there’s nothing & since then they never replied. They are scammers for sure.
Worst ever online shopping experience.
Never go for them.