Our experience with Crestline was absolutely amazing! Our sales person, Melissa, was so great thru the entire process. We are anxiously awaiting the delivery of our magnets. They are for our church... See more
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There was an issue that we were made aware of via email, where 2 of our hats had been damaged, so they were being reprocessed and sent separately. Our entire order, including those 2, all arrived prom... See more
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Great support from Rhonda! You are never alone to make sure your project will be successful ! Efficient company! We are a small industrial business that work with Crestline for the last 2-3 years and... See more
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Mike Randall is an amazing colleague. He is always willing to research products no matter how small. He is friendly and professional. His response is always prompt and making sure we meet our event... See more
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Company details
- #14 of 38 best companies in Promotional Item Store
- #69 of 252 best companies in Business to Business Service
- #13 of 41 best companies in Print Shop
- #7 of 46 best companies in Printed Clothing Store
- #12 of 30 best companies in Promotional Products Supplier
About Crestline Promotional Products
Written by the company
Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message.
The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that.
When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs.
We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
The Crestline Guarantee
Quality products at fair prices
Crestline guarantees quality products at fair prices. Your custom imprinted items will be delivered exactly as you approved in your proof, free from material defects. If an issue arises, our expert resolutions team will make it right.
Contact info
70 Mount Hope Avenue, 04240, Lewiston, United States
- 866.488.4975
- crestlinehelp@crestline.com
- crestline.com
Price Match Guarantee!
4.8
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Super Customer Service
Super Customer Service, great art and graphics team, all around professional, and super fast delivery.
June 15, 2026
Reply from Crestline Promotional Products
Good morning Sharon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were provided great customer service, were happy with the art and graphics team, and received fast delivery. We are so thankful for your continued business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
David O - LOC Crestline Order
David Ouellette exhibited amazing customer service throughout the entire ordering process. He was patient and very helpful. The order arrived just in time for our summer program, and the quality of the products was top tier.
June 15, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your wonderful feedback! We’re thrilled to hear that David Ouellette provided amazing customer service throughout your ordering process. We’ll be sure to share your kind words with him. We’re also glad your order arrived in time for your summer program and that you were pleased with the quality of your products. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear that David is always responsive and helpful and that your orders arrive quickly. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your feedback! We’re delighted to hear that you received great customer service and timely delivery. We truly appreciate your business and look forward to serving you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The quick response from the team…
The quick response from the team (Cassandra). She is always ready to assist.
June 12, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear that Cassandra is always ready to assist and provides such quick, responsive service. We’ll be sure to share your wonderful comments with her. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Excellent Company to work with.
Crestline always delivers on time. Exceeds expectations and provides great customer service. Our go-to company for employee appreciation gifts.
July 10, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your wonderful feedback! We’re honored to be your go-to company for employee appreciation gifts. It’s great to hear that our team continues to deliver on time, exceed your expectations, and provide outstanding customer service. We truly appreciate your continued business over the years and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Rebecca was quick to assist with my…
Rebecca was quick to assist with my order. Amazing service and communication.
July 9, 2026
Reply from Crestline Promotional Products
Good morning Mary,
Thank you for your kind feedback! We’re delighted to hear that Rebecca was quick to assist with your order and provided amazing service and communication throughout the process. We’ll be sure to share your wonderful comments with her. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
I always have great service through…
I always have great service through Crestline and Nicole is always fast and responsive when I have questions, changes, or any needs.
Thanks as always
July 10, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you so much for your kind feedback! We’re thrilled to hear that you consistently receive great service from Crestline and that Nicole is always responsive and helpful whenever you have questions, changes, or special requests. We’ll be sure to share your wonderful comments with her. We truly appreciate your continued support!
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Personal I dealt with was on top of all…
Personal I dealt with was on top of all my needs was quick with updates by email and as with every request. They did a great job and pricing is very good
July 9, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your wonderful feedback! We’re delighted to hear that our team was attentive to your needs, provided prompt updates throughout the process, and delivered great service. We’re also glad you found our pricing to be a great value. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great service
Simple, quick, and delivered on time. These bags I ordered do smell terrible, but I understand I purchased the cheapest option available, so its the material I'm not thrilled with. The service itself was fantastic.
June 23, 2026
Reply from Crestline Promotional Products
Good morning Fran,
Thank you for taking the time to share your feedback. We’re delighted to hear you had a simple, quick ordering experience and that your order arrived on time. We also appreciate your comments about the bags and understand your disappointment with the material. Your Account Manager will be reaching out to you shortly to try to rectify the situation as I haven't heard of any issues with these bags in the past. Thank you again for your kind words about our service—we truly appreciate your business.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning,
Thank you for your kind feedback! We’re delighted to hear that Melissa was attentive and responded quickly to your questions. We’ll be sure to share your wonderful comments with her. We truly appreciate your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Keith Danforth Does It Again
As usual, Keith Danforth, provided great service, showed great patience when we switched gears, and got the job done quickly. Thank you, Keith!
July 7, 2026
Reply from Crestline Promotional Products
Good morning Trish,
Thank you so much for your kind feedback! We’re thrilled to hear that Keith once again provided the great service, patience, and quick turnaround you’ve come to expect. We’ll be sure to share your wonderful comments with Keith. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Very Prompt
You answered me back so quickly, I was caught by surprise. I did not approve of first draft, and your art department got right on the ball and rendered new plans that I approved. Order was placed immediately and you have notified me of every step since. I want to take this opportunity to thank you very much for treating my small order as important as a huge one. I intend to do more business with in the future.
July 1, 2026
Reply from Crestline Promotional Products
Good morning Teresa,
Thank you so much for your thoughtful feedback! We’re delighted to hear that our team responded quickly, worked with you to create a design you loved, and kept you informed throughout the entire process. It means a great deal to know you felt your order received the same care and attention regardless of its size. We truly appreciate your business and look forward to working with you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Great Customer Service!
We love our water bottles from Crestline, and the customer service is stellar!
- Sylvan Dale Guest Ranch
June 8, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your water bottles and that you had a stellar customer service experience. We truly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Easy to order products -lots of choices…
Easy to order products -lots of choices -good customer service
July 6, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your feedback! We’re delighted to hear you found our products easy to order, appreciated the wide selection, and received great customer service. We truly appreciate your continued business and look forward to serving you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
The products were exactly as shown and…
The products were exactly as shown and well received. Thank you!
June 5, 2026
Reply from Crestline Promotional Products
Good morning,
Thank you for your kind feedback! We’re delighted to hear the Mercury Messenger Bags and Javalina Pens were exactly as expected and were well received. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Rhonda and Wanda were so helpful
Rhonda and Wanda were so helpful! They were lovely to work with, answered every question and ensured we got exactly what we were looking for. I apprecaite their dedication and fantastic customer service!
June 30, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Rhonda and Wanda were so helpful and made the ordering process such a positive experience. We’ll be sure to share your kind words with them. Providing exceptional customer service and ensuring our customers get exactly what they’re looking for is always our goal, and we truly appreciate your support and kind words.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products
Good morning Mary,
Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent experience and were pleased with our prompt communication, exceptional service, and the quality of your Owala drinkware. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
My order was fulfilled properly even…
My order was fulfilled properly even though it was a rushed order. Thank you!
June 3, 2026
Reply from Crestline Promotional Products
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear that your rushed order was completed accurately and met your expectations. We greatly appreciate your continued business over the years and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
They helped setup purchase and correct…
They helped setup purchase and correct things that needed to be corrected.
July 1, 2026
Reply from Crestline Promotional Products
Good morning James,
Thank you for your feedback! We’re glad our team was able to help you get your order set up and make the necessary corrections along the way. We appreciate your business and are happy we could ensure everything was taken care of for you.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
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