Always really simple. reliable with multiple options for degrees of cover on house and car insurance. There may be other insurances, but I have not tried. Very competitive quotes with direct link to t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It's ALWAYS the cheapest prices of the comparison engines. I always try money supermarket at the same time and that's always dearer. NEVER accept your existing company's renewal! I have never known in... See more
Company replied
Cheaper price than direct with same insurer. More importantly, I could insure the next day without paying huge amounts more. Same day would have been preferable but 10% increase for 1 day is crazy. T... See more
Company replied
As is often the case, my current car insurance provider has imposed an increase which feels like a penalty for potential loyalty. I'm delighted that Confused.com has enabled my to secure a more reas... See more
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Company details
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Game changer
I normally arrange my car insurance through a broker. I have one named driver on my policy and each of us gained speeding points and had an accident in the last year so unsurprisingly the renewal quote from the broker was high. After using confused.com I had quotes 50% lower than the broker. I’m in my 60’s and I’ve never used any money comparison site before but confused.com has been a real game changer.
July 4, 2026
I Followed my quote instructions and it…
I Followed my quote instructions and it took my payment etc and the failed to acknowledge the quote and Nutshell chat also failed. total waist of time.
July 23, 2026
Very easy site to use and got a very…
Very easy site to use and got a very good deal on my car insurance
July 20, 2026
Good price and simple to get a policy…
Good price and simple to get a policy that suited me
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I managed to get a better deal with…
I managed to get a better deal with both my insurances by going through your app. It is easy to follow even for me and I can't do internet.
July 14, 2026
Reply from Confused.com
Pamela,
We're so pleased you found our app easy to use and were able to get a better deal on both your insurances. Thank you for your positive feedback!
Dan
Confused.com Representative
Reduce the confusion
I rarely go with the recommended quote but it gives a lot of options that you can scroll through to match your needs. Very helpful.
July 23, 2026
Reply from Confused.com
We're so glad to hear that you found the variety of options helpful in matching your needs. Thank you for your positive feedback!
Dan
Confused.com Representative
Reply from Confused.com
Peter,
We're so pleased you were impressed with how quick and simple our service was. Thank you for your positive feedback!
Dan
Confused.com Representative
Reply from Confused.com
Rodney,
We're so pleased to hear that you found our service to be quick and easy. We truly appreciate you sharing your positive experience with us.
Dan
Confused.com Representative
Easy to use and the best quote by far
July 20, 2026
Reply from Confused.com
Carole,
We're delighted to hear that you found our service easy to use and that we provided you with the best quote. Thank you for your positive feedback; we appreciate it!
Dan
Confused.com Representative
Significantly better price and cover
July 20, 2026
Reply from Confused.com
Peter,
We are so pleased you found a significantly better price and cover with us. Thank you for sharing your positive experience!
Dan
Confused.com Representative
Reply from Confused.com
John,
Thank you for your review we are glad you found the process simple.
Dan
Confused.com Representative
Reply from Confused.com
Maria,
We're so glad you found our service easy to use. We appreciate you taking the time to leave us your positive feedback!
Dan
Confused.com Representative
Does exactly what it said on the tin
July 12, 2026
Reply from Confused.com
Paul,
We're happy to hear that our product met your expectations. We appreciate your feedback!
Dan
Confused.com Representative
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