Excellent customer service : originally ordered incorrect item and when I immediately noticed the wrong item I emailed @ asked to change it. They did it quickly with no issues. And my packed arrived... See more
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Review summary
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First items I purchased from CL the other day. You were the only site that had exactly what I was looking for by SKU number! Your transaction process was easy, your shipping was fast, and I will enco... See more
The cardinal I purchased was top quality. It’s so beautiful. It was shipped in very protective wrapping and arrived very quickly. I’m so pleased with everything about my purchase.
The ordering process was extremely easy. The selection was extensive and the shipping was super fast! When I got the products, I was blown away as to the quality and perfect of each. Highly recommend!... See more
Company details
- #1 of 8 best companies in Christmas Store
- #2 of 22 best companies in Children's Toys Store
- #2 of 3 best companies in Christmas Market
- #14 of 44 best companies in Collectibles Store
- #22 of 120 best companies in Gift Shop
- #1 of 1 best companies in Seasonal Goods Store
Written by the company
The Christmas Loft is a family run business established in 1980. Our website, www.christmasloft.com is an extension of our three stores based in New Hampshire, it offers thousands of seasonal home decor, toys, ornaments, trees, sweets, Halloween decor and much. We offer fast shipping with tracking numbers, email updates, easy returns and a full time dependable customer service who are always there to help. Feel free to reach out to us via our live chat, or send us an email at info@christmasloft.com or call us at (603)745 8297 if you have any questions. After 40 years in business we know that our customers are number one. We love Christmas and what we sell and do and we hope that we can share that joy with you.
Contact info
544 NH 16, 03838, Intervale, United States
- 6037458297
- info@christmasloft.om
- christmasloft.com
4.7
Excellent
269 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Option 1: Customer Service ke liye "Extremely Poor Customer Support" Option 2: Late Delivery ke liye "Terrible Delivery Service and No Communication"
Option 1: Poor Customer Service (Customer support kharab hone par)
> "Extremely disappointed with the customer service. I tried reaching out multiple times regarding my issue, but I received no helpful response or resolution. Very unprofessional, and I would not recommend this company to anyone."
>
Option 2: Late Delivery / Shipping (Delivery late hone par)
> "Terrible experience with delivery. My order took way longer than promised, and there was zero communication or updates from the company's side. Expected much better service for the price paid."
>
Option 3: Poor Product Quality (Product kharab ya low quality hone par)
> "Very disappointed with the quality of the product. It did not match the description provided on the website and stopped working shortly after arrival. Complete waste of money and a frustrating experience."
>
July 4, 2026
Unprompted review
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I love customer service 100%
I love customer service 100%. Accepting the mistakes fixing the root cause in time.
June 3, 2026
Excellent customer service
Excellent customer service : originally ordered incorrect item and when I immediately noticed the wrong item I emailed @ asked to change it. They did it quickly with no issues. And my packed arrived promptly and well packed. NOTHING BROKEN ! I will definitely order from them again and again ! 💜
June 3, 2026
Reply from The Christmas Loft
Thanks so much for the lovely feedback. Happy that we could to catch that order swap for you before it headed out. Thanks for saying so! Stephen
Entertaining place to visit
Entertaining place to visit. we reside in Colorado and they delivered to us swiftly. our items were well packaged to safeguard them. we would visit again if we are in that part of the country.
June 9, 2026
Unprompted review
Reply from The Christmas Loft
Really appreciate the kind words, Julie. So glad everything arrived in perfect shape out west. Stephen
Reply from The Christmas Loft
Thanks, Christine. So glad everything arrived safely. Enjoy! Stephen
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Enjoyable place to visit
Enjoyable place to visit. we reside in Colorado and they delivered to us promptly Our items were well packaged to safeguard them. we would visit again if we are in that region of the country.
May 28, 2026
Unprompted review
Reply from The Christmas Loft
Thanks so much for the lovely feedback, Nicholas!
Christmas wonderland
I drove hours to get here and it was worth every mile. Thousands of unique ornaments and staff friendly and helpful.
December 20, 2025
Unprompted review
Reply from The Christmas Loft
Thank you so much! Really appreciate you making the trip and sharing those kind words! Stephen
Reply from The Christmas Loft
Thanks so much for the feedback, Cathy! So happy everything arrived right on time and exactly as expected. Stephen
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Yeti stuffed toy
I love my new Yeti stuffed toy! Great communication with this company and very timely delivery from Ontario to Alabama.
April 1, 2026
Reply from The Christmas Loft
Thanks so much for the review, Meg! Happy you liked your Yeti toy! Stephen
Reply from The Christmas Loft
Really appreciate the shout-out, Dan! Thanks for recommending us! Stephen
Reply from The Christmas Loft
Thanks so much for the feedback, Tom! Stephen
An experience with Christmas loft
Spending Christmas in a loft was one of the most magical experiences I have ever had. The moment I walked in, I was greeted by warm golden fairy lights hanging from the high ceilings. Also a tall Christmas tree stood proudly near the large windows, decorated with silver and red ornaments that sparkled whenever the lights reflected off them.
Soft Christmas music played in the background, filling the loft with a calm and joyful atmosphere, this really made my experience with Christmas loft felt intimate, stylish, and unforgettable.
November 28, 2025
Unprompted review
Reply from The Christmas Loft
What a beautifully written review. Reading this absolutely made our day! We work hard to make the loft feel special. Thank you so much for sharing! Stephen
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We received both items that we ordered…
We received both items that we ordered in a timely manner! One box was perfect but the other box had been damaged and taped up! The light had also been spliced together! It is working!
January 25, 2026
The Christmas Loft offers a beautiful…
The Christmas Loft offers a beautiful selection of holiday decor with great quality and fast shipping. Perfect for finding unique and festive gifts. Highly recommended.
November 10, 2025
Unprompted review
My item's arrived super fast
I couldn't believe how fast my item was received. Website so easy to find what I needed 😌
October 25, 2025
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Jabberin Jack
Good product but the small piece on the top of the pumpkin had a broken tab. Arrived promptly and works without any problem.
October 22, 2025
I'd purchase again
Items arrived as promised date & in beautifully packaged condition. I'm very pleased.
October 22, 2025
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