CEF Reviews 

29,083
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and competitive pricing, appreciating the wide range of quality products available. The ordering process is consistently described as easy, especially through the user-friendly website. Many people also highlight the superfast and efficient delivery service, with orders often arriving the very next day. However, some customers also noted issues with delivery, specifically concerning courier services. Several reviewers experienced parcels being delivered to the wrong location or getting lost entirely. Others mentioned delays, with orders arriving later than expected, or items being damaged during transit due to inadequate handling.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and fast... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and fair... See more

Order

Reviewers highlight positive aspects of order, with many finding the online ordering system easy to use and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic, top-notch, and... See more

Price

Customers had positive experiences with price, often finding great or unbeatable prices for quality products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Only place I could find the specific piece I need for my old diesel engine electrics - so top notch, glad some proper business still in existance! Friendly advice on the phone and next day delivery a... See more

Company replied

Rated 5 out of 5 stars

Initially frustrated that the items sought were not available in my local store and advice to order on-line, I resigned myself to a long delay (I live on an offshore Island). Ordered on-line early aft... See more

Company replied

Rated 5 out of 5 stars

Straight away it’s a smooth transaction. quote all correct and straight to basket We are long standing clients of CEF and they have always been highly rated by us and now with the online facility it... See more

Company replied

Rated 5 out of 5 stars

Excellent product (a PVA cooling towel) which was a game-changer for me in the heatwave we've just had in the UK. It's clearly an excellent product as it's used by construction workers and it was a re... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.5

All reviews

(29,083)

3,416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Electrical ancillaries order

Excellent website with proper pictures so you can ensure an equipment match to existing kit.

July 3, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Ordered for my mum

Ordered for my mum, good customer service when my delivery was not delivered, good packaging and the driver was very helpful and well mannered.

July 16, 2026
CEF logo

Reply from CEF

Thank you very much for your review and feedback Janet.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good price, excellent service

Good price, excellent service. Delivery by a proper company in very quick time, even courier was nice and friendly.

July 16, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent Service

Easy to order product, quick customer service, fast delivery and good communication throughout the purchasing process.

June 21, 2026
CEF logo

Reply from CEF

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

We are a local business

We are a local business, super simple to set up an account and the guys at the Weybridge branch are really helpful and friendly.

July 1, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great Supplier

We regularly use CEF as a supplier to our engineering company, Charlie our account manager is amazing, nothing is too much trouble.

July 16, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

All branches I've visited always have a…

All branches I've visited always have a friendly face to greet you who are very knowledgeable and always helpful, they always have a huge stock and very rarely let me down with what i need, Camberley branch is my local i visit the most and the staff there are brilliant, a bit of banter and a coffee before they get what I've asked for, on the rare occasion they dont have what im looking for they will order for me to pick up next time im passing.

July 16, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Everything was straight forward

Everything was straight forward, easy to find what I was looking for. One click to order.
Delivered the next working day.

June 30, 2026
CEF logo

Reply from CEF

Thank you very much for your review Phillip.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

As described

As described, great drill and came very well packaged. Will use again.

July 2, 2026
CEF logo

Reply from CEF

Thank you very much for your review Sean.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Great service

Great service

July 15, 2026
CEF logo

Reply from CEF

Thank you very much for your review Wayne.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Order delivered and complete

Your order turned up on date. No items missing. So to me that is top service,well done. Thank you.

July 20, 2026
CEF logo

Reply from CEF

Thank you very much for your review Norman .

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars
CEF logo

Reply from CEF

Thank you for your review Richard.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Excellent company.

Ordered goods online, easy to understand website, goods easy to find, fully explained and simple to order. You can choose the day of delivery, and you are kept up to date via email.

July 13, 2026
CEF logo

Reply from CEF

Thank you very much for your review Michael.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

It was very easy to order the lawn…

It was very easy to order the lawn mower. It was delivered within 2 days.Delivery information was emailed. Everything was a smooth experience from putting the order and receiving the good. The delivery driver was very good and helpful

July 15, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Hard to give an honest review when only…

Hard to give an honest review when only half my order has arrived and no communication from CEF on when the remainder of the order will arrive.

July 15, 2026
CEF logo

Reply from CEF

Thank you for your review Mick.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our Customer Services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

All good

All good, will use again. the guys @ Anniesland are always helpful and know their stuff.

July 15, 2026
CEF logo

Reply from CEF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

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