Overall great experience getting my vehicle repaired. When it comes to getting a refund for the rental is where things change. Communication on what is required for submitting a claim, and then gett... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Between June and July of this year, I’ve had to put my vehicle in the shop twice. Both times Car Shield covered the repairs less my deductible. I was very happy with the way they handled it. The only... See more
Company replied
Quick response on the claim with a choice of two repair options, an OEM remanufactured part with 12 month/12000 mile warrantee, or a redesigned new parts kit from the manufacturer for 300 and some hig... See more
Company replied
I called customer service because my check engine light came on. I spoke with Janet and she was very helpful in locating a shop near where I was visiting. The mechanic was very nice and it turned out... See more
Company replied
Company details
- #101 of 117 best companies in Insurance Agency
- #172 of 193 best companies in Financial Consultant
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
Asks customers to review
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It was great
July 16, 2026
Reply from CarShield
We love hearing that! Thank you for taking a moment to share your experience with us. We hope to have the opportunity to assist you again in the future.
Road Side Helper
This was great policy to have specially being vacation and have a break down. I was unexpected hat I still had large amount to pay for the labor that was not part of the repair. My question is why there is not membership card to help I.D. us a Member.
July 5, 2026
Unprompted review
Reply from CarShield
George, thank you for sharing your experience with us. We're glad your coverage was there for you during an unexpected breakdown while you were on vacation, and we appreciate your feedback about the labor costs and having a membership card. If you'd like to go over your claim or have any questions about your coverage, please contact our Customer Service team at 1-800-587-4612. We'd be glad to answer your questions.
Representative was extremely helpful…
Representative was extremely helpful and knowledgable
July 16, 2026
Reply from CarShield
It's always wonderful to know our team made such a positive impression! Thank you for your kind words, and we truly appreciate you taking the time to share your experience.
You didn’t change the account to my…
You didn’t change the account to my correct name yet. It’s BILL, not Phil
July 17, 2026
Unprompted review
Reply from CarShield
Bill, thank you for bringing this to our attention. We apologize for the confusion. We've confirmed that your account has been updated with the correct name. If you have any other questions or notice anything else that needs our attention, please don't hesitate to reach out.
Everything was done in a timely manner…
Everything was done in a timely manner and quick response
July 16, 2026
Reply from CarShield
We're so glad to hear that you experienced timely service and quick responses! Your satisfaction is very important to us, and we appreciate you taking the time to share your positive feedback.
Reply from CarShield
We are so glad to hear that you feel we listen to your needs! Providing excellent service and truly understanding our customers is always our top priority. Thank you for sharing your positive feedback.
They honored their contract wihh me
December 6, 2025
Reply from CarShield
Knowing your coverage came through when you needed it is exactly what we hope for. Thank you for sharing your experience, and we look forward to being there whenever you need us.
so far so good!!!
July 8, 2026
Reply from CarShield
That's great to hear! We hope everything continues to go smoothly, and we appreciate you giving us the opportunity to protect your vehicle.
Promise, call back never occurred
CarShield representative promised to call me back with answer to my question the following day at 4 PM. Never got a call, and that’s been about a week ago very disappointed.
July 8, 2026
Reply from CarShield
Thank you for bringing this to our attention, and we apologize that you didn't receive the follow up you were expecting. We'd like the opportunity to learn more about what happened. Please contact our Customer Service team at 1-800-587-4612, and we'll be glad to answer your questions and assist you.
I have a platinum plan and was told…
I have a platinum plan and was told that a sensor that senses the oil pressure (750 dollars)is not covered because such is not listed in agreement.Also told that I cannot contact
the entity that determined such and “that is it”The notion that a sensor that informs the oil pressure is not covered is absurd.
The recipient of my call is a woman at home with no knowledge of a car ,rude and dismissive.This is a fraud company on steroids and I would advise no one to pay them a penny .Their scheme is simply to take your money ,deny the claim with no recourse to the customer and move on to the next complaint.
July 15, 2026
Unprompted review
Reply from CarShield
Paul, we understand you're not satisfied with your experience, and we'd like the opportunity to look into this with you. Unfortunately, we're unable to locate your account with the information provided in your review. Please reply with your contract number, or contact our Customer Service team at 1-800-587-4612, so we can review your claim and discuss the interaction you described with our representative. We'd appreciate the chance to better understand what happened and answer any questions you may have.
Your company saved me over $1400 thank…
Your company saved me over $1400 thank you. I am so happy I have car shield. Excellent service.
July 8, 2026
Reply from CarShield
We are so happy to hear that we could help you save money and provide you with excellent service. Your positive feedback truly makes our day!
Personable response to my question…
Personable response to my question about the problem with my car.
July 15, 2026
Reply from CarShield
Edwin, we love hearing this! It's great to know our team took the time to answer your questions and provide the support you were looking for. We hope we're able to help just as much whenever you need us again.
Problem solved!
July 13, 2026
Reply from CarShield
Joan, that's what we love to hear! We're so glad everything was resolved and you can move forward with confidence. Thank you for taking the time to share your experience.
Reply from CarShield
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I called to make sure they didn’t…
I called to make sure they didn’t cancel my account and to make sure it stayed active and the associate made sure it stayed active . I was going to cancel but it had already been paid . I decided to keep it active you can’t believe everything you hear about companies.I did my research and was told false information about the company so after researching I decided to stay with this company.after all I have been with them for 3 months or more ,never had to use it but it’s good to have security.
July 12, 2026
Reply from CarShield
Terry, we appreciate you taking the time to share your experience with us. We are glad to hear that our associate was able to assist you in keeping your account active and that your research led you to continue with our services. We understand the importance of having security and we are pleased that you feel secure with us. We value your continued trust and look forward to serving you.
TOOK TOO LONG TO GET PART TO REPAIR…
TOOK TOO LONG TO GET PART TO REPAIR FACILITY LEAVING ME WITH NO TRANSPORTATION FOR A LONG PERIOD OF TIME
July 7, 2026
Reply from CarShield
Lettie, we understand your concerns and can appreciate how difficult it is to be without your vehicle while waiting for repairs. We'd like the opportunity to learn more about what happened and review your experience with you. Please contact our Customer Service team at 1-800-587-4612. We'd be glad to answer your questions and discuss the repair process with you.
Reply from CarShield
We're so glad to hear that our representative was nice, helpful, and pleasant. Providing excellent service is very important to us, and we appreciate you sharing your positive experience!
I think your inspector system is quote…
I think your inspector system is quote slow.
The people answering your phones are quote
nice and informative.
July 7, 2026
Reply from CarShield
Diana, thank you for sharing your experience with us. We're glad to know our team provided helpful service, and we appreciate your feedback about the inspection process as we're always looking for ways to improve. If you ever have any questions or need assistance, please don't hesitate to reach out.
For a change it didn't take forever to…
For a change it didn't take forever to get my service done.
July 14, 2026
Reply from CarShield
Thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Reply from CarShield
Thank you for taking the time to leave a review! If you need anything else, our Customer Service team is always happy to help.
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