Carrie Elizabeth Jewellery  Reviews 

1,082
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the jewelry, often describing items as stunning and exceeding expectations. Many people highlight the excellent customer service, noting quick responses and helpful advice. Reviewers also frequently commend the super-fast delivery and efficient order processing. Conversely, a small portion of people felt that some items had quality issues, appearing cheap or mottled, or breaking unexpectedly. Others experienced inconsistent sizing or found products differed from online images. Some reviewers also reported dissatisfaction with customer service, mentioning slow or unhelpful responses.

What people talk about most

Product

Consumers generally express delight with the product, often describing items as beautiful, stunning, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful, stunning,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super quick delivery, beautiful necklace and charm. Lovely little touch with the card inside saying “trust the universe” honestly have a whole shopping list of things to order in the future. First pur... See more

Company replied

Rated 5 out of 5 stars

I had a burglary 29 years ago and I lost many emotionally items of jewellery one of which was a signet ring that an aunt had given me. I have searched for the last 29 years until recently I saw a r... See more

Company replied

Rated 5 out of 5 stars

I've been buying jewellery from Carrie Elizabeth for years now, both for myself and as gifts. The quality is always extremely high, as is the customer service. Any small issues I've had, have always b... See more

Company replied

Rated 5 out of 5 stars

My engagement ring is CE and I love it almost as much as my fiancé! The ring sits delicately and unobtrusively on my finger, doesn't roll to the side and goes really well with my existing rings (ma... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer

Written by the company

Carrie Elizabeth is a British Jewellery brand designed and based in London, England. Crafted in 14k gold vermeil, sterling silver and solid gold, our pieces are set with diamonds and semi precious stones giving them a beautiful and timeless finish. Our pieces are all ethically sourced and handmade in Jaipur India from the finest quality stones.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,082)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely jewellery

I mistakenly ordered the wrong item but the returns process was super easy and I got a refund very quickly.
I then ordered the necklace I wanted and it was delivered quickly in beautiful packaging. The necklace is gorgeous and just what I wanted.

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful jewellery!

I love the app, I love seeing the different ideas on how to wear the jewellery, obviously it makes me want to buy everything! My order came packaged really well and came in good time, the items were actually a lot more beautiful than I had expected, it’s only because I’ve ordered from shops before and been let down with the quality, however Carrie Elizabeth jewellery is honestly so lovely, I have already been back and ordered charms for my chains. I can’t wait to see what else will be coming out!

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Wedding ring

I ordered my wedding ring. There was a helpful ring style and size guide. It estimated 6-8 weeks for delivery. It arrived before this date and it fits and looks perfect. Couldn’t be happier

July 12, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for choosing Carrie Elizabeth to make your special Wedding Ring! We're so glad to hear you're happy with it! CE Team x

Rated 5 out of 5 stars

So simple and the ring was a gift for…

So simple and the ring was a gift for my wife on our 40th wedding Anniversary and she loves it

July 12, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for shopping with us! Congratulations on your 40th Wedding Anniversary. CE Team x

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, beautiful necklace and charm. Lovely little touch with the card inside saying “trust the universe” honestly have a whole shopping list of things to order in the future. First purchase has made me want even more xx

July 12, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for your wonderful review. We're so happy to hear you've had a wonderful experience with us and we can't wait to welcome you back again soon. CE Team x

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Rated 5 out of 5 stars

Very personal and swift service

Very personal and swift service - very communiative!!
Always being made aware of what was happening at each stage so I was completely reassured of the process!!

Would highly recommend!!

July 10, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for placing your order with us and for this great feedback! We're so glad you had a great experience with us and we hope to welcome you back again soon. CE Team x

Rated 5 out of 5 stars

I absolutely love your products

I absolutely love your products. I brought a necklace with a diamond charm previously, then I got the ring to match recently which really is as lovely as the online photo

July 1, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for your lovely review and we're so glad to hear you love our products. Thank you for shopping with us and we hope to welcome you back again soon. CE Team x

Rated 5 out of 5 stars

Lovely pieces

Lovely pieces . Quick delivery in quality packaging . Great responsive customer service

July 9, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

Thank you so much for your lovely review and for shopping with us! CE Team x

Rated 5 out of 5 stars

Absolutely gorgeous statement necklace

Absolutely gorgeous statement necklace. Beautiful quality and can’t wait to style it up over the summer!

July 9, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

Thank you so much for placing an order with us and for your lovely review. We're so glad to hear you love your new necklace. CE Team x

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Rated 5 out of 5 stars

Excellent well made product

Excellent well made product, my daughter loved it, thank you.

July 1, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

We're so glad to hear this! Thank you so much for shopping with us and for your lovely review. CE Team x

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, just as I’d hoped. Delivery quickly and beautifully packaged. Very happy.

July 1, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

We're so happy to hear this! Thank you so much for shopping with us and for such a lovely review. CE Team x

Rated 5 out of 5 stars

Amazing and timeless items

Amazing and timeless items. Love the quality of the jewellery and love the diversity of the different pieces. Excellent customer service and speedy delivery!

June 24, 2026
Unprompted review
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Reply from Carrie Elizabeth Jewellery

Thank you so much for this lovely review and your continued support! We hope to welcome you back again soon. Kindest regards, CE Team x

Rated 5 out of 5 stars

Special necklace

Quick delivery, beautifully packaged and the necklace was stunning. I brought it for myself as a self love gift during a hard time. It hasnt disappointed and its made me feel very special 😊 thank you

July 6, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

Thank you so much for your lovely review. We're honoured you chose one of our necklaces as a self-love gift, and we're so pleased it made you feel special during a difficult time. Wishing you all the very best, and thank you for being part of the Carrie Elizabeth community. CE Team x

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Rated 5 out of 5 stars

A Gorgeous Treat to Myself

I absolutely love this necklace! I’d had my eye on it for ages, so I was thrilled when it went from 30% off to 40% off, it felt like the perfect time to treat myself. Delivery was really quick, and the packaging was absolutely beautiful. It felt so special to open.

The necklace itself is gorgeous and exactly what I was hoping for. My only struggle has been with the clasp. I have fibromyalgia, and because it’s a short necklace with the clasp sitting so close to the stone, I’ve found it really difficult to fasten by myself. It also sits quite high on my neck, but that’s down to me choosing a shorter length and being a plus-size girl rather than any fault with the necklace.

Overall, I’m so happy with my purchase and would definitely recommend it. The quality, presentation and value for money have all been fantastic.

July 3, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

Thank you so much for your wonderful review! We're delighted you treated yourself and that you loved the necklace, from the beautiful packaging to the quality and value.

We're sorry to hear you've found the clasp a little tricky to fasten. We really appreciate you sharing your experience, as feedback like this is invaluable and helps us continue to improve. We hope you enjoy wearing your necklace for many years to come. Kindest regards, CE Team x

Rated 5 out of 5 stars

Kept up to date throughout

Kept up to date throughout. Fast and efficient service. Absolutely love the 2 rings i’ve bought; beautiful jewellery. Very happy.

June 23, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

Thank you so much for shopping with us and we're so happy to hear you've had a great experience. CE Team x

Rated 5 out of 5 stars

I am so pleased with my necklace ,I…

I am so pleased with my necklace ,I have been looking for something like this for ages .
Will definitely be buying more from you .
😊

July 2, 2026
Unprompted review
Carrie Elizabeth Jewellery  logo

Reply from Carrie Elizabeth Jewellery

We're so happy to hear this! Thank you so much for shopping with us and for leaving such a lovely review. CE Team x

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