My parcel was lost in transit so the company did its best to remedy the situation as quickly as possible. Very good customer service. They gave me a great offer of a full refund plus a £30 voucher o... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely! Here’s a polished version that keeps your warm, genuine tone while making the review flow better: Peter from CAINTÈ was extremely helpful and quick to assist with my customer servic... See more
Company replied
Caintè jewellery is beautiful, practical, and of a very high quality. We did however have a few problems with receiving our order, specifically on the part of the courier. Sarah at Caintè was ext... See more
Company replied
I ordered a ring and on arrival it was too big ( I think sizing is generous ). I contacted the help email who went over and above to help me get an exchanged ring in time for my holiday even giving... See more
Company replied
Company details
Written by the company
Premium watches & jewelry. Copenhagen based.
Contact info
Hindegade 6, 1303, København K, Denmark
- info@cainte.com
- cainte.com
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice Jewelry
Really nice Jewelry. Customer service was impeccable.
September 2, 2026
Unprompted review
Reply from CAINTÈ
Hei Annie,
Thank you so much for your lovely review. We’re very happy to hear that you love your jewelry and had such a great experience with our customer service.
We truly appreciate your support and hope you enjoy your CAINTÈ pieces for a long time to come.
Have a lovely day.
Warm Regards,
Sarah Stefanie
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CAINTÈ is a fantastic brand with a lot…
CAINTÈ is a fantastic brand with a lot of really nice offerings; jewellery and watches with a lot of style.
I had a minor issue, which was simply resolved by Peter. The immediate AI agent email response kickstarted the case, and Peter took it on and was efficient to deal with the issue.
Highly recommend the brand and the staff
August 30, 2026
Unprompted review
Reply from CAINTÈ
Hei Josh,
Thank you so much for this wonderful 5-star review and for your kind words about CAINTÈ.
We’re so happy to hear that you love our jewellery and watches, and even more importantly, that you had such a positive experience when you needed our help.
It’s lovely to hear that Peter was able to step in and resolve everything quickly and smoothly for you. I’ll make sure your kind words are passed along to him, as I know he’ll really appreciate them.
Thank you again for your recommendation and for taking the time to share your experience. Your support truly means a lot to all of us at CAINTÈ.
Have a wonderful day.
Warm Regards,
Sarah Stefanie
Wonderful Customer Service
Absolutely! Here’s a polished version that keeps your warm, genuine tone while making the review flow better:
Peter from CAINTÈ was extremely helpful and quick to assist with my customer service request. He went above and beyond to resolve an issue with a lost email and made sure it was resent to a new email address without any hassle or pushback. I really appreciated how easy and seamless he made the process. Thank you, Peter!
In the past, I also worked with Sarah from customer service, who was just as wonderful. I needed to exchange a ring I had purchased as a gift for my mom, and she was quick to help, sent out a replacement promptly, and completely resolved the issue with the original ring.
It’s clear that CAINTÈ truly values its customers. The customer service has been exceptional every time I’ve needed assistance, and the products are beautiful and high quality. I’ve had nothing but great experiences with this company and would highly recommend CAINTÈ!
August 29, 2026
Unprompted review
Reply from CAINTÈ
Hei Sarah,
Thank you so much for taking the time to write such a wonderful review.
It genuinely means a lot to hear that you’ve had such positive experiences with us on more than one occasion. Knowing that both Peter and I were able to make things easy for you and find a solution quickly is exactly the kind of experience we want our customers to have.
I’ll make sure Peter sees your lovely words as well. I know he’ll really appreciate them.
And from me personally, it makes me so happy that you remembered your previous experience with me and took the time to mention it. Your continued trust in CAINTÈ means so much to us.
Thank you again for your support, your recommendation, and for being such a lovely customer. We hope you and your mom continue to enjoy your CAINTÈ pieces, and we look forward to welcoming you back again.
Have a lovely day.
Warm Regards,
Sarah Stefanie
Customer service was very responsive…
Customer service was very responsive and kind. They resolved my issue quickly.
August 29, 2026
Unprompted review
Reply from CAINTÈ
Hei Alexis,
Thank you so much for your lovely 5-star review.
I’m really happy to hear that you felt well taken care of and that we were able to resolve everything quickly for you. Providing kind and helpful support is incredibly important to us, so your words genuinely mean a lot.
Thank you for choosing CAINTÈ and for taking the time to share your experience. We hope to welcome you back again soon.
Have a lovely day.
Warm regards,
Sarah Stefanie
Great Jewelry, great Company
This was my first purchase from this brand, and I have to admit I was a little hesitant at first because I had never heard of them before. I’m so glad I decided to give them a try!
The necklaces I purchased are absolutely beautiful. I normally wear 18k solid gold, and when I wear these pieces alongside my real gold jewelry, the difference is honestly very hard to notice. Also, I wear my jewelry 24/7 and no tarnish at all. They look elegant, well made, and much more expensive than they are.
What impressed me just as much, though, was the customer service. I had a small issue with my order, and they took care of it immediately. They were incredibly kind, helpful, and genuinely seemed to care about making things right.
After this first experience, I feel completely confident ordering from them again. They’ve definitely gained a new regular customer!
August 27, 2026
Unprompted review
Reply from CAINTÈ
Hei Francesca,
Thank you so much for this beautiful review. It genuinely means a lot to us, especially knowing that this was your very first order with CAINTÈ.
We completely understand that trying a new brand for the first time can feel like a bit of a chance, so hearing that you’re so happy with the quality of your necklaces makes us incredibly happy. It’s also wonderful to hear how well they’ve held up with everyday wear.
I’m especially glad that we were able to help quickly when you experienced an issue with your order. We always want our customers to feel looked after, and knowing that your experience has given you the confidence to shop with us again means so much.
And hearing that we’ve gained a new regular customer might just be the best compliment we could receive.
Thank you again for trusting CAINTÈ and for taking the time to share your experience. We can’t wait to welcome you back.
Have a wonderful day.
Warm Regards,
Sarah Stefanie
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It’s how a company handles a problem…
It’s how a company handles a problem that matters
I don’t usually judge a company by whether something goes perfectly—I pay more attention to what they do when it doesn’t.
I had an issue with a return where I followed the instructions provided to me and ended up paying out of pocket to ship two pieces back, only to later find out that the return hadn’t actually been necessary. There was some frustrating back and forth at first, and I genuinely wasn’t sure how it was going to be resolved.
Sarah eventually took over my case, reviewed what had happened, and acknowledged that I had simply followed the instructions I was given. From there, the experience was completely different. CAINTÈ reimbursed the shipping expense, and Sarah also offered me a piece of jewelry of my choice at no cost because of the inconvenience.
The complimentary piece was incredibly generous, but what impressed me more was that they actually took responsibility for the mistake instead of leaving me to absorb the cost or continuing to pass me back and forth.
Things go wrong with online orders. Knowing that there are real people behind a company who will look at the circumstances and make things right is what gives me confidence ordering from them again.
Sarah, thank you for taking ownership of the situation and ending what started as a frustrating experience on a genuinely positive note.
August 24, 2026
Unprompted review
Reply from CAINTÈ
Hei,
Thank you so much for taking the time to write this. Reading your review genuinely made my day.
I remember your case well, and I completely understood why you were frustrated. You had simply followed the instructions you were given, so it was important to me that I took the time to look properly into what had happened and make sure we found a fair solution for you.
I’m really happy that I was able to turn the experience around and that you ultimately felt taken care of. Your kind words about me personally mean more than you know, and I truly appreciate you taking the time to mention me.
Thank you again for your patience and for giving us the opportunity to make things right. I hope you absolutely love your new piece, and I hope to see you back at CAINTÈ again.
Have a lovely day.
Warm Regards,
Sarah Stefanie
The client support service is…
The client support service is excellent, with prompt feedback and fast handling of any requests or claims.
This is a company you can trust - if any issues arise, they will make every effort to support you and find a solution.
And big thanks specifically to Sarah from CAINTÈ!
August 21, 2026
Unprompted review
Reply from CAINTÈ
Hei Al Ro,
Thank you so much for this incredibly kind 5-star review.
It truly means a lot to us to hear that you felt supported and well taken care of throughout your experience with CAINTÈ. We always want our customers to feel that they can trust us to be there and find the best possible solution if something doesn’t go as planned.
And a personal thank you from me for your lovely words. It genuinely means so much to know that I was able to make your experience a positive one.
Thank you again for your trust, your support, and for taking the time to share this with us. We hope to welcome you back to CAINTÈ again in the future.
Have a wonderful day.
Warm regards,
Sarah Stefanie
Waiting over 2 months
I placed a fairly large order 2 months ago and it never showed up. Never shipped out. A month after ordering, I reached out to customer service, they told me an item was back ordered which is why they hadn’t shipped. 1) they should notify me about that proactively and 2) I requested to ship the other items out. I saw a tracking label was created the next day but lo and behold, zero shipping movement or progress and now it’s been another month. There are far better companies to spend your money on.
August 16, 2026
Unprompted review
Reply from CAINTÈ
Hei SX,
We’re very sorry to hear about your experience. Waiting this long for an order, especially without clear and proactive updates from us, is understandably disappointing and not the experience we want our customers to have.
We’ve requested your order details through Trustpilot so that we can locate your order, investigate what has happened, and find a resolution for you. Unfortunately, we haven’t received the requested information yet, so we’re currently unable to identify your order from the review alone.
If you’re able to provide the requested details through Trustpilot, we’ll be happy to look into this as a priority and get this resolved for you.
We sincerely apologise for the frustration and inconvenience caused.
Best regards,
Sarah Stefanie
Poor product quality
Poor product quality, requesting a return label.
I ordered a chain necklace but upon receiving, the product quality was really poor, the chain links didn't fit together well so it hangs with lots of kinks and twists. I wouldn't recommend.
August 14, 2026
Unprompted review
Reply from CAINTÈ
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the necklace did not meet your expectations. From what you’ve described regarding the chain links, this does not sound like the condition we would normally expect the piece to arrive in and may indicate that the item was defective.
We have reached out to you directly so we can review the necklace properly and find the best possible solution for you, including arranging a return if needed.
We appreciate you bringing this to our attention and hope we’ll have the opportunity to resolve this properly for you.
Kind regards,
Peter from CAINTÈ
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Gala ring
My Gala ring was supposed to have been delivered with UPS on the day returning from a holiday. I managed to change the delivery to the following day and waited in all day for it. Somehow it got sent to the other side of the country and then finally made it to me. The Gala ring is beautiful and such a lovely design.
August 11, 2026
Unprompted review
Reply from CAINTÈ
Hi Karen,
Thank you so much for your lovely 5-star review.
We’re very happy to hear that your Gala Ring arrived safely and that you’re pleased with the design. We’re sorry there were some unexpected issues with the UPS delivery along the way, but we’re glad everything worked out in the end.
Thank you for choosing CAINTÈ, and we hope you enjoy your Gala Ring for many years to come.
Kind regards,
Peter from CAINTÈ
The Ivory Ring
The Ivory Ring is really nice, wish they had it with a black stone for my other hand. Sarah was great in helping me out with the exchange and finding the ring and the size that I want. Also the shipping was really fast.
August 1, 2026
Unprompted review
Reply from CAINTÈ
Hi Ayman,
Thank you so much for your wonderful review.
We’re delighted to hear that you’re happy with your Ivory Ring and that Sarah was able to help you with the exchange and find the right ring and size for you.
It’s also great to hear that the shipping was fast. We really appreciate your kind words and hope you enjoy your new ring.
Kind regards,
Peter from CAINTÈ
Easy and Simple Process
Very simple, Sarah from Cainte made the experience easy to complete and understand
August 6, 2026
Unprompted review
Reply from CAINTÈ
Hi Alex,
Thank you so much for your 5-star review.
We’re very happy to hear that Sarah made the process simple and easy to understand from start to finish. We’ll make sure your kind feedback is passed on to her.
Thank you for choosing CAINTÈ.
Kind regards,
Peter from CAINTÈ
Poor Shipping Experience and Customer Service
My experience with CAINTE has unfortunately not been a good one. I’m not going to criticize the products themselves, as I already own several CAINTE items and, overall, I think they are good. My main issue is with the shipping service and customer support.
I placed an order on Sunday, August 2nd, because I needed it to arrive before August 6th as it was intended to be a gift. I wasn’t sure whether it would actually arrive that quickly, but I trusted the information displayed on CAINTE’s website, which stated that the order would be delivered before August 6th. Unfortunately, it did not arrive by that date, nor during the rest of the week.
What I find particularly disappointing is that if you choose to use a shipping company such as DHL, knowing that deliveries can sometimes experience delays, you shouldn’t advertise a delivery date that you cannot reliably meet. The stated delivery date directly influenced my decision to place the order, so when that promise is not fulfilled, it feels very misleading to the customer.
On top of that, the customer service experience has been extremely poor. There is an AI system providing automatic responses that don’t seem to genuinely understand or care about the customer’s problem. When something goes wrong with an order, customers need real assistance and a real solution, not generic automated replies.
And after reading some of the reviews from other customers, I honestly find it quite concerning. Some users describe situations where they feel they have been misled or even charged money without receiving the proper solution. Of course, I can only speak about my own experience, but seeing so many similar complaints makes the situation even more disappointing.
For a brand that wants to be considered great and reliable, customer service should be one of its priorities. Unfortunately, in my experience, there is a lot of room for improvement, especially when it comes to shipping, communication and customer support.
I hope the company takes this feedback seriously, because the products themselves have potential, but the overall customer experience definitely needs to improve.
August 7, 2026
Unprompted review
Reply from CAINTÈ
Hi Alvaro,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have been disappointed with your experience.
After reviewing your correspondence with our team, we can see that you contacted us several times because you were concerned about the delivery timeframe, especially as the order was intended as a gift and you are planning to travel soon.
Our support team is currently experiencing a higher volume of inquiries than usual. Unfortunately, when additional messages are sent within the same conversation before our team has had the opportunity to respond, this can sometimes affect the conversation’s position in the support queue and result in a longer response time.
That said, we are sorry that the responses you initially received did not provide the clarity you were looking for.
Regarding the delivery estimate shown when the order was placed, your order was dispatched shortly afterwards, but unfortunately experienced a delay with the carrier and did not arrive within the estimated timeframe. We understand that this was particularly frustrating as the expected delivery date influenced your decision to place the order.
Your parcel is on its way, and our team has been in direct contact with you regarding the latest tracking updates.
We appreciate you taking the time to share your feedback regarding both the delivery experience and our customer support. We take this seriously and will continue working to improve the experience we provide.
Warm regards,
CAINTÈ.
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Highly recommend Caintè
Caintè jewellery is beautiful, practical, and of a very high quality.
We did however have a few problems with receiving our order, specifically on the part of the courier.
Sarah at Caintè was extremely helpful at every step. When one of the pieces sadly broke, again she stepped in and sorted it out with great speed and professionalism.
Having myself been in PR for over 20 years, this is some of the best Customer Service I have experienced.
August 6, 2026
Unprompted review
Reply from CAINTÈ
Hei BC,
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear how much you love your Caintè jewellery.
We’re sorry there were a few bumps along the way with your delivery and piece, but it means a great deal to know that Sarah was able to make things right and look after you throughout. Your kind words about her service, especially given your own extensive experience in PR, are an incredible compliment and one we’ll be very proud to share with her.
Thank you again for your patience, your recommendation, and for choosing Caintè. We hope you enjoy your pieces for many years to come.
Have a wonderful weekend.
Warm regards,
Stefanie
Great customer support and fast…
Great customer support and fast delivery. Got my watch replace within 5 days.
July 28, 2026
Unprompted review
Reply from CAINTÈ
Hei Erik,
Thank you so much for your amazing 5-star review.
We're so pleased to hear that you had a great experience with our customer support and that your replacement watch arrived so quickly. Providing fast and helpful service is always our goal, so it's lovely to know we could help.
Thank you for taking the time to share your experience. We hope you enjoy your watch for many years to come.
Have a wonderful day.
Best regards,
Sarah Stefanie
I had a great expérience with the brand…
I had a great expérience with the brand Cainté and even more with their customer support ! Annika from their team was super helpful, nice and effective.
Jessica
July 21, 2026
Unprompted review
Reply from CAINTÈ
Hi Jessica,
Thank you so much for your wonderful 5-star review.
It truly means a lot to hear that you had a great experience with both CAINTÈ and our customer support. I'll make sure Annika sees your kind words, she'll be so happy to know she made such a positive impression.
Thank you again for taking the time to share your experience. We hope you enjoy your jewelry, and we look forward to welcoming you back in the future.
Have a lovely day.
Best regards,
Sarah Stefanie
Incredible swift responses
Incredible swift responses. Very friendly and helpful. Resolved my issue almost immediately. Could not recommend more.
July 26, 2026
Unprompted review
Reply from CAINTÈ
Hei Steve,
Thank you so much for your wonderful 5-star review.
We're thrilled to hear that you found our responses quick and our team friendly and helpful. Knowing that we were able to resolve your issue almost immediately is exactly the experience we strive to provide.
Your recommendation truly means the world to us. Thank you for choosing CAINTÈ, and we hope to welcome you back again soon.
Have a wonderful day.
Best regards,
Stefanie
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Excellent customer service
July 24, 2026
Unprompted review
Reply from CAINTÈ
Hei Sevi,
Thank you so much for your 5-star review.
We're delighted to hear that you had an excellent experience with our customer service. Providing the best possible support to our customers is something we truly care about, so your feedback means a great deal to us.
Thank you for your support, and we hope to see you again soon.
Have an amazing day.
Best regards,
Stefanie
Annika from support was wonderful and…
Annika from support was wonderful and my problem got solved so fast
July 24, 2026
Unprompted review
Reply from CAINTÈ
Hei Stammu,
Thank you so much for your amazing 5-star review.
We're so happy to hear that Annika was able to help and resolve your issue so quickly. We'll be sure to pass your kind words along to her, it will mean a lot.
Thank you for choosing CAINTÈ.
Have a wonderful day.
Best regards,
Stefanie
I had a broken piece of accessory and…
I had a broken piece of accessory and used their warranty program for the first time. The level if service provided by the team was honestly the best quality and speed and felt reassured the entire journey. Definitely would recommend purchase from them and I will absolutely love to continue using their product in the future!
July 16, 2026
Unprompted review
Reply from CAINTÈ
Hi,
Thank you for taking the time to share your experience and for your recommendation 🤍
We're pleased to hear that our warranty process met your expectations and that our team was able to assist you quickly throughout the process. Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Annika from CAINTÈ
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