Culligan Italiana Reviews 

4,367
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Saverio Saladino, è un professionista super! Soddisfatto dell'impianto ma il tecnico fa la differenza. Saverio davvero una persona per bene e un professionista preparato!

Company replied

Rated 5 out of 5 stars

I am an American living in Piedmonte. I am very familiar with culligan USA. We have two homes and have installed systems in each. Donato who sold us the system work with us diligently making sure w... See more

Company replied

Rated 1 out of 5 stars

I was blocked over an outstanding payment of only €200, which I was ready to pay immediately by credit card or cash. Despite the small amount, they were unable to provide a payment link or even a ca... See more

Company replied

Rated 5 out of 5 stars

Gabriele was a super professional technician!!! Nice , works clean and thoughtful. I am very impressed and happy with his costumer service. Thank you very much!!!

Company replied

Company details

  1. Water Treatment Plant

Written by the company

Da oltre 80 anni, Culligan è leader globale nel trattamento dell’acqua, offrendo una gamma completa di soluzioni, dai semplici sistemi di filtrazione per la casa alle soluzioni per avere acqua da bere in aziende e ristoranti. Siamo passati da produttori di impianti di addolcimento dell’acqua residenziale a un nome che rappresenta fiducia in oltre 90 paesi, con più di 35 brand nel nostro portafoglio. In qualità di esperti di acqua globali e locali, ci impegniamo a trasformare l’acqua per avere un impatto sulla vita e proteggere il pianeta per il bene di tutti. Culligan è uno dei nomi più riconosciuti e affidabili al mondo nel settore dell'acqua, supportato da una lunga tradizione di innovazione, assistenza e qualità. Grazie a una scienza collaudata e a tecnologie avanzate per il trattamento dell'acqua, filtriamo, addolciamo e raffiniamo l'acqua per soddisfare i più alti standard di qualità e gusto. Offriamo assistenza e supporto ben oltre l'installazione. Facciamo tutto questo con un impegno incessante per ridurre al minimo l'impronta ambientale dei nostri clienti e della nostra attività. Culligan crede che trasformare l'acqua significhi trasformare il mondo. Perché quando ci prendiamo cura meglio della nostra acqua, essa si prende cura di noi: del nostro corpo, delle nostre famiglie, delle nostre case e del nostro pianeta.


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4.1

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TrustScore 4 out of 5

4K reviews

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Replied to 91% of negative reviews

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4.1

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(4,367)

870 reviews in the last 12 months

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Rated 5 out of 5 stars

Saverio Saladino un super tecnico

Saverio Saladino, è un professionista super! Soddisfatto dell'impianto ma il tecnico fa la differenza. Saverio davvero una persona per bene e un professionista preparato!

July 3, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Buongiorno Domenico, siamo felici di sapere abbia gradito il nostro servizio di assistenza. Grazie di aver scelto Culligan. Water You Love!

Rated 1 out of 5 stars

Terrible customer service!

I was blocked over an outstanding payment of only €200, which I was ready to pay immediately by credit card or cash. Despite the small amount, they were unable to provide a payment link or even a card payment terminal, even though electronic payment options are now standard and legally required.
The staff on the phone were rude, unprofessional, and clearly unable to handle a customer call properly. To make matters worse, they left workers in 34°C heat for days without access to water.
Overall, the service was completely unacceptable. Poor communication, poor management, and a total lack of customer care. I would not recommend this company.

June 8, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Ciao Marcella, ci dispiace per quanto da lei segnalato.
Abbiamo segnalato il tutto al reparto competente.

Rated 1 out of 5 stars

The delivery service was terrible

The delivery service was terrible. We paid for delivery to the door and up to the first floor. We had to walk to get the product and carry 10 bags of salt a half kilometer Absolutely horrible and will not order again. No one from Culligan has reached out. Shocker.

April 1, 2026
Unprompted review
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Reply from Culligan Italiana

Buon pomeriggio Joseph, siamo dispiaciuti per l'inconveniente. Il servizio clienti la contatterà il prima possibile per approfondire quanto da lei segnalato e trovare insieme una soluzione.

Rated 5 out of 5 stars

Massimigliano

Massimigliano! Wonderfully professional, kind, patient and Simpatico.
Highly Recommended

April 10, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Buongiorno Guido, ringraziandola per aver scelto Culligan, siamo contenti di aver soddisfatto le sue aspettative!

Rated 5 out of 5 stars

Gabriele was a super professional…

Gabriele was a super professional technician!!! Nice , works clean and thoughtful.
I am very impressed and happy with his costumer service. Thank you very much!!!

March 6, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Buongiorno, ringraziandola per aver scelto Culligan, siamo contenti di aver soddisfatto le sue aspettative!

Rated 5 out of 5 stars

Intervento impeccabile da parte del…

Intervento impeccabile da parte del tecnico Francesco De Deo,risolto intervento rapido e professionale,persona molto cortese e competente

March 2, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Buongiorno Dante, siamo felici di sapere che ha gradito il nostro servizio di assistenza. Grazie di aver scelto Culligan. Water You Love!

Rated 1 out of 5 stars

The worst customer service ever!

Expensive to change the filters yearly and the customer service is honestly one of the worst I've ever experienced. I would recommended avoiding Culligan and opting for a different company!

January 28, 2026
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Ci dispiace molto ricevere questo commento, per approfondire la situazione le abbiamo inviato la richiesta di condivisione dati per poterle fornire assistenza il prima possibile. Rimaniamo in attesa di un suo riscontro.

Rated 1 out of 5 stars

Your driver nearly killed me

Your driver with licence plate HN22 X** nearly ran me over and killed me pulling into the bus lane at high speed on Camberwell Road just now in London. I was on a scooter and they didn't see me at all. Came to within about a foot of me and only missed because I pulled away from him. I was looking at him in his wing mirror in his orange high vis vest and he didn't even see me even afterwards when I caught up to him to take photos of his van and license plate. I'll be reporting him to the police for reckless driving.

August 11, 2025
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Dear Jon, hope you are well. This is the Culligan Italy's profile, not the UK one. However we are informing our UK offices of the incident, but you wrote in the wrong place and UK's answer might not be fast as you wish. Kind regards.

Rated 5 out of 5 stars

tecnico e call center responsivi ed…

tecnico e call center responsivi ed efficienti, sono sempre venuti incontro alle mie esigenze.

June 4, 2024
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Siamo felici di sapere che ha gradito il nostro servizio di assistenza. Grazie di aver scelto Culligan. Water You Love!

Rated 4 out of 5 stars

Prontezza e efficacia

Call center gentile. Intervento rapido e professionale.

June 5, 2024
Culligan Italiana logo

Reply from Culligan Italiana

Siamo felici di sapere che ha gradito il nostro servizio di assistenza. Grazie di aver scelto Culligan. Water You Love!

Rated 5 out of 5 stars

I am an American living in Piedmonte

I am an American living in Piedmonte. I am very familiar with culligan USA. We have two homes and have installed systems in each. Donato who sold us the system work with us diligently making sure we understood what we were getting at the price that was good. Marco the technician who installed the system couldn’t have been more gracious and respectful when installing the system. He made sure we understood how everything worked and what we needed to do. We are happy with our Culigan men!

May 22, 2024
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

We are happy to have another satisfied customer who has joined the Culligan world. Water You Love!

Rated 1 out of 5 stars

whater machines treatment

it has been 3 years since someone came to sanitise and clean the water machines. Yet you are sending us invoices saying that you have sanitised the machines??????

I called head office many times and nothing was done about it. No matter the number of times I have reported this no one seems to be doing anything to change the name of your company, you are the champion at that!!! But to do the job not so much
can we have someone to contact me ASAP as we cannot use the machines until they get cleaned

November 1, 2023
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Ci dispiace per la sua esperienza negativa. Le abbiamo inviato la richiesta di condivisone dati per riuscire a contattarla e fornirle assistenza. Grazie per la pazienza!

Rated 5 out of 5 stars

Assistenza e Service sempre TOP!

Area “Assistenza e Service” sempre al top! Efficienti e professionali

September 10, 2023
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana


Grazie mille per questo feedback positivo!

Rated 5 out of 5 stars

We are very happy with Calligan but…

We are very happy with Calligan but found a little difficult and frustrating that I needed to inform multi times that my mobile is not always on and given our care lady mobile for all the services and delivery but it took a real struggle to make it happen but it done finally , thank you .
Can I check with you is our system guarantee and maintenance extended ? Thank you very much
Francois

May 24, 2022
Culligan Italiana logo

Reply from Culligan Italiana

Hi Massimo,
thank you for your review, our customer service will contact you as soon as possible!
Il Team Culligan!

Rated 1 out of 5 stars

I book an inspection for a purification…

I book an inspection for a purification plant for the stipulation of a quote. The representative forces the signing of the loan agreement immediately in a very rude way and complaining that according to him, since the price was expensive for us and we were not convinced, we made fun of him. Surely after today he will never contact the company again even under torture given the poor education of their representatives in talking to the customer.

July 14, 2021
Unprompted review
Culligan Italiana logo

Reply from Culligan Italiana

Ciao Valerio,
grazie per la tua recensione, stiamo provvedendo ad un controllo della situazione.
Il Team Culligan

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