Brain.fm Reviews 

115
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

We erroneously made the purchase, not realizing it wasn't a supplement (our fault). The refuse to honor the guarantee, and refuse to refund the money. I have prepaid legal, but for 40 bucks, I'll just... See more

Company replied

Rated 1 out of 5 stars

I bought test month in discount used app 2 times canceled subscription(can’t delete card you can only swap for other). Yesterday they charged me for 12 month upfront full price. They gona respond to r... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service Amazing sound quality Amazing music player app Amazing feature scope - It just works - Had to adjust some settings but then worked totally fine

Company replied

Rated 5 out of 5 stars

I hope I don't jinx myself by saying this, so touch wood. Brain.Fm has been a life saver to me, the moment it turns on, it's like my brain can autopilot my work for me, hours pass and my work i... See more

Company replied

Company details

  1. Electronics & Technology

Written by the company

Brain.fm - Music designed for the brain to enhance focus, relaxation, meditation, naps and sleep within 10 - 15 minutes of use.


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2.8

Average

TrustScore 3 out of 5

115 reviews

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2.8

All reviews

(115)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

4.5 Stars - great content, browser app conn could be better

4.5 stars, because the mobile browser version (the only one I use) needs a refresh after a while, but that could be due to my VPN.

The content has been very effective and overwhelmingly enjoyable. I'm in my second year as a paid subscriber, and obviously I see the value. What follows is much more a product review than a vendor review, but my experience with billing has been simple. Renewals are charged annually, and the amount was what I expected. I've never needed to contact their customer service team.

I have switched to "High Neural Effect" for all the channels I use. In the Sleep category, I only use Deep Sleep, even if I'm crashing only for 45 minutes or so. I've found this channel to be very effective for falling asleep. At night, I use the timer function to set a 30-minute interval for playback in order to get to sleep. I tried the "infinite play" setting, but that tended to wake me up after a few hours.

The Motivation channel in the Focus category works well after a short sleep, to get my mind rolling again. The Light Work and Creativity channels are okay for mundane tasks, but tend to be too glib and "bouncy" for my taste. The best channel in the Focus category is Deep Work, and that's where I spend the bulk of my time, possibly because most things are "deep work" when you overthink them. This "deep work" sort of content is what I was after when I found and first tried Brain.fm. I needed something to diminish my tendency to come up with my own distractions from the technical work on which I wanted to focus. I also needed (and need) to get back on track when people reach out for tech help, after which I have to get back to what I had been working. Deep Work shortens the amount of time it takes to get back to the point of depth I'd arrived at before the interruption. It minimizes the sense of discontinuity by somehow making the interruption feel less invasive. Hard to explain but it's effective. The value of this can be substantial. Search for Brandon C. White's article, "How Long It Takes to Get Back to Your Work after Being Interrupted." It links to source articles, including one survey paper of sixty-five prior studies.

(Edits 08-Sep-2026 to the 2nd paragraph, and to the paragraph above to include the article mention.)

August 31, 2026
Unprompted review
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Reply from Brain.fm

What an incredible review, thank you for taking the time to share all of this! It's clear you've really dialed in your setup, and we love that Deep Work has become your anchor for getting back into flow after interruptions. That's exactly what it's built for. Great tip on the Deep Sleep timer trick too. On the browser refresh issue, we'd love to take a closer look, so please reach out at support@brain.fm and our team will help you sort it out. Here's to year three!

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Rated 1 out of 5 stars

We erroneously made the purchase

We erroneously made the purchase, not realizing it wasn't a supplement (our fault). The refuse to honor the guarantee, and refuse to refund the money. I have prepaid legal, but for 40 bucks, I'll just say this is not an honorable enterprise. Since we paid for it, I'll listen and review the actual noise, if it hasn't been disabled. Buyer be careful and buyer beware.

June 29, 2026
Unprompted review
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Reply from Brain.fm

Hi, I'm Ingrid from the User Experience Manager of Brain.fm, this isn't the experience we want you to have. Could you reach out to my email - Ingrid@brain.fm so I can personally check and issue your refund. We want to make this right. Thank you!

Rated 1 out of 5 stars

SCAM, they charge EVEN AFTER CANCEL, FOR 1 YEAR UPFRONT

I bought test month in discount used app 2 times canceled subscription(can’t delete card you can only swap for other). Yesterday they charged me for 12 month upfront full price. They gona respond to reach support, but I did already and nothing, no ticket, no email nothing. Seeing other reviews makes me think they do this all the time to others. Can’t use other word than SCAM.

August 19, 2026
Unprompted review
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Reply from Brain.fm

We're truly sorry to hear about this experience. Please email ingrid@brain.fm and we'll personally look into the charge and get this resolved as quickly as possible.

Rated 1 out of 5 stars

Got charged for a subscription that I…

Got charged for a subscription that I cancelled a year ago. The account didn't even get marked as renewed, it just stayed expired.

August 14, 2026
Unprompted review
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Reply from Brain.fm

We definitely want to look into that charge for you. Please email support@brain.fm with your account details and we'll get it sorted as quickly as we can. 💜

Rated 5 out of 5 stars

I hope I don't jinx myself by saying…

I hope I don't jinx myself by saying this, so touch wood.

Brain.Fm has been a life saver to me, the moment it turns on, it's like my brain can autopilot my work for me, hours pass and my work is finished without me feeling like I've done that much.

I would strongly advise going for the free trial, and if it has the same results as I believe it has done for me, keep going with it, nothing can beat Brain.Fm

It could also just be a placebo, but if it is, I'm very thankful for it as it is actively helping me.

August 11, 2026
Unprompted review
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Reply from Brain.fm

Okay, this made our whole day! 😊 That autopilot feeling? That's your brain responding to sound that's actually designed to get you there. Thank you for the kind words and for pointing others to the trial. Here's to many more hours of effortless flow!

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service
Amazing sound quality
Amazing music player app
Amazing feature scope
- It just works
- Had to adjust some settings but then worked totally fine

August 9, 2026
Unprompted review
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Reply from Brain.fm

So glad everything's clicking for you, from the sound to the features. And yes, a little settings tweak (like dialing in the neural effect level) can make all the difference. 💜 Thanks for the kind words and for being part of the community!

Rated 1 out of 5 stars

they're scamer

They are scammers; I cancelled, but they still charged me $99.
I am unable to remove my credit card from their website.They are scammers; I cancelled, but they still charged me $99.
I am unable to remove my credit card from their website.They are scammers; I cancelled, but they still charged me $99.
I am unable to remove my credit card from their website.They are scammers; I cancelled, but they still charged me $99.
I am unable to remove my credit card from their website.

August 4, 2026
Unprompted review
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Reply from Brain.fm

We're really sorry for the frustration, and we understand a surprise charge like this is upsetting. This definitely isn't how we want things to go, and we want to make it right. Please email us at support@brain.fm with the email connected to your Brain.fm account so we can look into the charge and get it sorted for you.

Rated 2 out of 5 stars

opposite of advertised

opposite of advertised, became distracted solely to music, also.. random crazy music at lower bandwidth/resolution like a horror movie .. I literally did not write one more line of code after a day of this, probably less.

July 29, 2026
Unprompted review
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Reply from Brain.fm

Thanks for taking the time to share this, and we're really sorry it didn't work the way you hoped, that's the opposite of what we want for your focus sessions. If the music felt agitating or too intense, try lowering the neural effect level in your settings, as that often makes a big difference for people who find the default a bit strong. Feel free to reach out to us at support@brain.fm and we'll help you dial in settings that might work well for you!

Rated 5 out of 5 stars

been a user since 2018

been a user since 2018. Even though i would like some more features and statistics in the app, the music itself really does the job just fine.

July 27, 2026
Unprompted review
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Reply from Brain.fm

Since 2018... Wow, that means the world to us, thank you! So glad the music itself keeps delivering for you. And your point on more features and stats is well taken; it's exactly the kind of feedback that helps shape where we go next, so we really appreciate you sharing it. Here's to many more focused years together! 💜

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Rated 1 out of 5 stars

lies on advertisment

says "Try brain fm for FREE" you give them all your data on your situation, then they say "14 day free trial or 7 day free trial" a) if i have to give you my credit card for a free trial, i dont believe its free, b) if you say for free, let the person give you their data, and then tell them they have to pay money eventually, ITS NOT FREE i hate brain fm with a passion, and it seems like a slight trick to steal your data and sell it to ADVERTISERS, I HATE BRAIN FM (btw i had to go back and remove all the swearing from this review because of how much i hate brain fm)

July 18, 2026
Unprompted review
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Reply from Brain.fm

We hear you, and we're sorry if the trial felt misleading. We want to be clear on the most important point: we do not sell your data to advertisers, full stop. How we handle data is laid out in our privacy policy. If you'd ever like to try the music for free with no card, our YouTube channel has tracks you can play anytime. And we're always here at support@brain.fm.

Rated 1 out of 5 stars

Misleading marketing at its finest.

Misleading marketing at its finest.
No transparency upfront.
Just a classic bait-and-switch.

Stay away!
Horrible practices.

June 16, 2026
Unprompted review
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Reply from Brain.fm

That's genuinely not the experience we want anyone to have. We'd really like to understand what happened and make it right. Could you email us at support@brain.fm so we can look into your account directly? We're committed to being transparent and sorting this out for you.

Rated 5 out of 5 stars

Amazing service

Even though I have only used the app for a day, it has been amazing. The stuff I could never concentrate on just clicks automatically now. I can finally focus and get work done now. 5/5 stars, would give more if I could. This is the best way to focus if you struggle with it.

June 11, 2026
Unprompted review
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Reply from Brain.fm

Wow, this absolutely made our day, thank you! 💜 We're so thrilled it's clicking for you already, even just one day in. If you ever want a change of pace, our Relax and Meditate tracks are worth a try too. Happy focusing!

Rated 3 out of 5 stars

Subsricption

I could really use it, but they made it so I have to buy, I want to focus on studying, and look where I am

Edit: they gave me a free trial without entering my credit card info but still hated the fact that I will have to pay eventually

Sub Edit: And soon, 3 days precisely

June 8, 2026
Unprompted review
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Reply from Brain.fm

We hear you, studying is exactly what this is built for, and we don't want the trial clock getting in your way. 💜 Here's a longer run at it so you can really settle in: https://www.brain.fm/pressplay. Hope it helps you lock in!

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Rated 1 out of 5 stars

Poor communication! Fighting for refund!

I have been trying to get a refund for the past week and a bit now, I originally canceled the free trail before ending as I wasnt ready to pay £180 for a whole year, I work for minimum wage and this wasnt affordable to the time. Im writing this review to make the company aware that this is the disgraceful and you must get in contact with me and refund my money!

June 9, 2026
Unprompted review
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Reply from Brain.fm

We're sorry for the frustration here, this isn't the experience we want anyone to have. 💜 It looks like our support team is already on this with you, so please check your inbox (and your spam folder, just in case it landed there!). Thanks for your patience while they help you directly.

Rated 1 out of 5 stars

The app is full of bugs and no longer…

The app is full of bugs and no longer works. I reached out to Customer Service and the only solution they offer is more bugs and broken app. This is epensive for an app that you cannot use. They offered no remedy or apology.

June 6, 2026
Unprompted review
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Reply from Brain.fm

That's not the experience we wanted for you. We completely respect your decision, and our team remains here if you ever need anything down the line. Wishing you all the best!

Rated 3 out of 5 stars

I also fell for the cancellation trap…

I also fell for the cancellation trap on my trial. I first thought I forgot to cancel but I set myself a calendar reminder. Interestingly I got charged before this event - this was in February tough and I somehow just bit into the bittersweet apple of having actually a working and solid product with evil business practices.

Edit: brain.fm support refunded me my money which at least shows good support qualities, so I'm increasing from two to three stars.

May 27, 2026
Unprompted review
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Reply from Brain.fm

We're really sorry to hear about your billing experience, that's never how we want anyone to feel. We take this seriously and would love to look into what happened with your trial. Please email us at support@brain.fm with your account details so our team can review this and make it right.

Rated 1 out of 5 stars

I hate how it kept charging me money…

I hate how it kept charging me money without my consent, how it didn’t notify me before my free trial was over. Absurd amount of money is demanded.

May 25, 2026
Unprompted review
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Reply from Brain.fm

We're really sorry to hear this, that's definitely not the experience we want 💜 We'd like to make this right. Please email us at support@brain.fm with your account details and our team will look into the charge. We'll take care of you.

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Rated 1 out of 5 stars

Scammers !! I canceled my subscription yet auto-renewed

I canceled my Brain.FM subscription last year and recently received a renewal charge of €61 with no warning.
I have not used the service since canceling and did not authorize this payment. I've now had to contact their support team to request a refund. Very disappointing experience — if you subscribe, make sure to monitor your bank statements carefully. I cancelled again today for renewal for the next year yet again they didnt provide any confirmation that you have. It is a shame that they prey on people with attention disorder to make them second guess.

I will update this review depending on how they handle my refund request.

May 23, 2026
Unprompted review
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Reply from Brain.fm

We're really sorry to hear about this experience, that's not how we want anyone to feel about Brain.fm 💜 We'd like to make this right. Please email us at support@brain.fm with your account details so our team can look into the charge. We'll take good care of you.

Rated 1 out of 5 stars

adverts

never used it. im just fed up of the constant adverts while im trying to revise, i'm finally beating procrastination and you're interrupting me once every 3 minutes? i dont want your music.

May 17, 2026
Unprompted review
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Reply from Brain.fm

Hey, first off, huge congrats on beating procrastination, that's no small thing 💜 And we totally hear you on the ads. That's definitely not the experience we want anyone to associate with focus. We want you to know that the app is ad-free. If you'd like, you can try it for 30 days here: https://www.brain.fm/pressplay

Rated 1 out of 5 stars

I'm a stickler for cancelling…

I'm a stickler for cancelling subscriptions before it expires, especially it is something I knew wasn't for me. But Brain.FM kept charging me anyway. I'm filing a bank complaint.

February 5, 2026
Unprompted review
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Reply from Brain.fm

We hear you, and we're sorry this happened. We'd really like the chance to look into it before anything else. Please email support@brain.fm with the email tied to your account, our team will follow up directly and help resolve this.

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