Staff took time to help me choose the right television for my price and requirements. Next day delivery included setting up. Very pleased with all the service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought an article and was never delivered. It's been a month since the initial estimated arrival date, I have asked for refund 3 weeks ago and didn't get any yet. I call 3011, they tell me, they'll... See more
Company replied
Using Boulanger to buy Starlink in France. Used their app and purchase was confirmed. Used click and collect service and collected my item about 1 week later when I arrived in France from UK. Had rece... See more
Company replied
I ordered a washing machine in store. Cyril was very helpful - finding the correct model and organising delivery for the next day. It was delivered as planned and the men installed it and made sure it... See more
Company details
Written by the company
Boulanger est le spécialiste des équipements de la maison en électroménager et multimédia. Notre offre de 25 000 références regroupe les indispensables du quotidien. Nous mettons tout notre savoir-faire au service de nos clients, grâce à nos marques exclusives et nos nombreux services d’accompagnement comme la livraison dans l’heure à Paris, la livraison le lendemain dans toute la France, l’accompagnement 7j/7, la mise en service, le dépannage, l’aide à la prise en main à distance ou à domicile, l’abonnement, la location et les offres de produits reconditionnés.
Contact info
Avenue de la Motte, 59810, Lesquin, France
- 30 11
- contact@infos.boulanger.com
- boulanger.com
3.4
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TOP la pour le clients
July 26, 2018
Unprompted review
Advertisement
Terrible IT and Customer Support
Terrible IT and Customer Support
This company has nice shops and you can be lucky and all is well. BUT should anything go wrong then Customer Service is dreadful. No proper explanation of what is happening, no plan of action to correct the error and complete lack of knowledge of their own systems. Don;t expect to hear from the same agent twice!
When their IT system charges you first and then loses the order, doesn't inform the customer and Customer Service suggest you re-order DON'T!! File a claim, get your money back and then go elsewhere.
June 12, 2018
Unprompted review
Terrible service, refusal to honour warranty
Terrible service. I returned a faulty appliance purchased 6 weeks earlier and first they refused to do anything about it, refused to replace or refund in breach of national warranty laws which clearly states the obligation to refund or replace. Only after an argument did the store agree to send part of the item back to the manufacturer. Despite me contacting them several times they are not getting back to me. Shame Boulanger.
August 6, 2017
Unprompted review
Poor customer service,do not shop here
Tried to buy a TV, 8 days later no response to my order, 10 phoncalls later, manged to cancel order, 12 days and 10 emails to get my money back.
next bought a pair of speakers online, one speaker arrived ,checked listing,sold as pair.
emailed ,12 emails customerer service ,last email they sent they ask me to be patient, then no more contact, but have changed the web listing to state sold as single speaker. paypal dispute opened. dont use this company , shame the french dont get the concept that in 5 years no shops will exist and treat online customers with a bit of respect.
May 21, 2015
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.