Bose Reviews 

Extremely friendly and helpful on the phone but they do not keep their promises. I called them twice and they promised to send a repair kit for my Quiet Comfort headphones but so far nothing has arrived.

I am shocked by the experience I've had with what is supposed to be a high-end company. Initially, there was a mix-up with packages at Bose's warehouse, causing a 1.5-week delay before my order was dispatched. Then, UPS experienced delivery delays, adding another week to my wait. Following that, the package was allegedly delivered but not to me. It was clear from the UPS delivery photo that it was not my front door. Bose confirmed in chat that it was a UPS error and advised me to wait for their finance department to process a refund. A week later, I was told I wouldn't be getting my money back because the package had been delivered, regardless of the location. Bose seemed indifferent to the fact that as the recipient, I couldn't file a complaint with UPS, let alone receive a refund from them. It's been five weeks since the purchase, and I have little hope of getting my money back unless tacking legal action. I am truly more than shocked by the company's behavior.