Bose Reviews 

Had fault with bose bass module & there customer service is second to none amazing so helpful well done & that's why I buy bose products

Terrible customer service, I returned my Bose qc earbuds, they confirmed that the return was being processed, I have sent them confirmation of the collection from ups , now they say they can't find the collection, spent an hour on the customer chat but it was useless as they don't respond when it gets to giving information on return,

unfortunately , the comercial team, and customer services of Bose Canada , is not completely professional, I bought with plenty time of anticipation my daugther's birthday they never accomplish with the contract . I track the order and spoke with an agent about the delate , they always set forward day to deliver my order, promise me it will be deliver . At the end and one week later of the birthday, they send an email explain me that they cannot fulfill the order and notified me about the reimburse. Bose wash their hands. I am very desappointed and my level of satisfaction is the worst in the market .

Bose QC 45 are just terrible and stupidly overpriced. The audio can never play for more than a minute without some sort of static lag, and sometimes it just goes off into static until I pause the video I'm playing for a few seconds, which is really inconvenient if I'm doing something else. Also, the build quality is just straight up terrible. Everything falls apart and gets damaged very easily. Stupidly high price for terrible headphones. Do not buy these

I PURCHASED A BOSE SURROUND SOUND,THE 3 SPEAKER COMBO IN 2013 AND I AM STILL LISTENING TO THEM TODAY 2026 AND THEY STILL SOUND AS AMAZING AS THE DAY I PURCHASED THEM. IONT KNOW HOW BOSE DID IT BUT DANG THIS IS AN EXCELLENT SYSTEM..

I have a pair of Ultra Open Ear buds. They stopped working and Bose will not warrantee them. Considering the price of them, they should not crap out the quick and they should be warranted. Very disappointed in Bose, they use to be a good company. Now its just another brand resting on a name.

excelant noice compresion but one detail after 0,5 years my head phones got riped by using them often, i needed it to needle it with my string, it would be perfect inovation if they make it in factory

Discontinued Bose QuietComfort Ultra Buds do not buy!

If you see anyone selling this model do not buy them. I don’t know if the new ones are a better and more durable design.

I have always been a huge Bose fan but I will never purchase another product of theirs. Why would you use an adhesive to connect the base to the nozzle tip? Ears have moisture which is going to eventually break down adhesive. This is a huge design flaw and because I am out of warranty the only option is to buy new ones? Refurbished isn’t even an option because this model has been discontinued. Hmmm why is that? I have had these for under 2 years, and don’t use them daily by any means! I get the whole concept of warranty, but when this is a known mfg. defect with a high volume complaint report, that’s different. These little earbuds weren’t cheap and you want to give me 10% off. Oh but wait, now you will give me 50% off because “that’s the best we can do”… Even after i give you photos, receipts, reddit, and other platform complaints to check out. This model earbud is as poo as their customer service!

These are the QuietComfort Ultra Earbuds for context - Do not buy this “older model” ! I have two pairs, a charging case that was pricey, and next level disappointment!

All of my equipment at home - radios, speakers, etc is Bose. I have always told everyone go Bose or go home. Lol guess I’ll see myself out now!

I must say I am not happy with it.

Fair assessment, it sounds great.

But what makes it agonizing pain is the connectivity issues, constant problems recurong with simple connection to wifi and playing. Any 10 usd speak has better connectivity that the sound system i have from bose. Totally cripling experience from start when you get something out of the box expensive and it does not work and you spent hours fixing it. Tragedy, do not buy.

I bought recently homepod from apple; seamless.

Never going woth bose again, you guys failed and I have bought a lot from you. I am done.

Bye.

For all of you reading this; really pass, you will spear yourself of agonizing pain of just terying to play a song.

As Mr. O mentioned back in May, our SoundTouch speaker stopped working then too because Bose stopped supporting the software to run the preset stations. I called and they offered me %25 off my next product… grrrreat. No thank you. No Bose product shall be purchased by myself or any of my friends again. What nonsense.

I purchased the Bose SoundLink Max Portable Speaker in December 2024. DO NOT BUY THIS PRODUCT. The warranty is for one year, and they refuse to exchange the speaker if an issues arises. After 18 months of ownership, all of a sudden, the speaker refused to accept a charge. I performed all trouble shooting measures with Bose, none of which worked. Their solution was to charge me an additional $125 to repair the product. This is a recurring issue with the product as per Reddit threads. Will not be purchasing another Bose.

a major disappointment

My first Bose purchase, and already a major disappointment. I paid for brand-new QuietComfort Ultra Headphones, but the headphones I received looked as if they had already been used before being repackaged and sold as new. This is unacceptable for a premium product.

Customer service offered me a refund, but when I asked for the much more reasonable solution — exchanging them for a genuinely new pair at a Bose store in Berlin, where I could verify their condition on the spot — I was told that this was not possible.

So after receiving a supposedly new premium product in a condition that made it look previously used, my only option is to return it, wait for the refund, and start the whole process again.

What a disappointing first experience with Bose. I certainly won't be buying directly from Bose again, and based on this experience, I cannot recommend doing so.

I would rate no stars if I could. My QC 2 headphones had bluetooth connectivity issues out of the box, crackling and cutting out for several seconds at a frequency of every few minutes. I did all the possible trouble shooting I could. My headphones were a gift and purchased a month before I even used them. Because I was past my a 90 day in store return window Bose will only send me someones old used and repoaired headphones. They refuse to repair mine so I have to accept a refurbished product despite several months left in my warranty. This is a significant downgrade from my new purchase. I have been loyal to bose. My old pairs from 5 years ago are much better than my new. Customer service is terrible. I will never purchase from Bose products again. I should have come here to do my research, I see i am not alone.

Thanks Bose for your online offer of a 20% discount on new Quiet Comfort headphones, but based on the performance, poor battery life and pruduct longevity of my previous three bose ear bud products; the third set stopped working last week; I will be buying another brand to replace this time.
A shame, as Bose had been an aspirational brand for me for many years. Unfortunately the reality didn't live up to the hype. Although it's interesting that most 'best product' websites have Bose in their top 5. So maybe I have just been unlucky. But, I think three purchases is more than a reasonable effort to give this brand a fair trial.

Kind regards

Horrendous 3rd world call centre - 10 STARS... But I trudged through to their US corporate office....and after a long talk.... they took note that this call center was out of line. BOSE US went over hoops and bounds to correct my issues. And in contacting them there call center should now improve. GREAT COMPANY.

Ordered olive green was sent black. Customer service was rude. Went on a trip and they insisted I ordered a color I didn’t want or order. I am calling my credit card company to dispute until I get back. And customer service was 100% rude. Bad 1st experience and I have to return

I ordered a Bose SoundLink Flex speaker and waited a full week without receiving any meaningful shipping update. I finally contacted Bose myself to find out what was happening and was then told that the speaker was on backorder.

The most frustrating part was not necessarily the backorder—it was that Bose never communicated it. A customer should not have to chase down a premium electronics company just to learn that an order cannot be fulfilled as expected.

I cancelled the order because the lack of proactive communication gave me little confidence in the rest of the purchasing experience. Bose makes well-regarded products, but this was disappointing customer service.

Absolutely shambolic!!

I have been a Bose customer for a long time, having purchased many items from them over the years. However, I have never been so utterly disgusted as I was with their recent service. It far out ways any positives of using Bose.

I ordered a pair of over ear headphones at the beginning of July, after about 14 days I approached Bose because they had not arrived and I had heard nothing from them as to where they were.

It turns out, the headphones had been dispatched, but due to an error at UPS they were being returned to Bose. Despite only having made it as far as the Netherlands, I was told the error was that UPS could not deliver the package, which is funny as the package has never been in the same country as me.

When I asked what Bose was going to do as the item was a birthday gift, they said they would refund once the item was retuned to them. Which could take anywhere up to 3 weeks. Which considering the item was never delivered or even in the same country as me, I wondered why they needed to hold my money ransom for something they have failed to deliver!

It did not seem to matter at all how I tried to explain this too them, they just seemed to think this was a perfectly acceptable way to behave.

This is not an acceptable way to behave, no apology, no notification from you about the error. Which I am sure I would still be unaware of, if I had not approached them asking where my order was.

An absolutely atrocious way to behave and treat a long standing customer. I bought apple AirPod Pro 3's instead. Arrived in 2 days. I'd suggest anyone else should do the same and save themselves the hassle.

Very disappointed that my Bose Wave SoundTouch no longer supports DAB radio. I paid good money for this product and would it expect it to be fit for purpose. Sadly I will no longer invest in Bose products in the future.

Would NOT replace or refund my brand new $400 headphones they delivered by UPS with no signature required. UPS just dropped them at my door supposedly and they were stolen! Bose was not helpful was claimed they were linked to my email address! How is that possible? My OLD ONES were still linked yes but I never got the new ones! I returned the old ones in exchange for the new ones and now I have NOTHING!!!!!! Poor customer service!!!