I love being able to buy books online while still supporting my local bookshop. I moved from my hometown over 10 years ago and knowing that I can still support Books on the Common from halfway across... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the first time I've used Bookshop.org - or known about it. It took me a bit to figure out the process at the beginning (don't really remember specifics) but it worked out. Like the idea of in... See more
Brilliant online bookshop! A returning customer, most recently purchasing two titles - one of which was out of stock but Bookshop.org still managed to despatch both books to me quickly (and ahead of... See more
The website is easy to navigate, and the pricing was exactly as good as the big competitor. Shipping was reasonable and timely. The best features are that the page tells you exactly how much of the... See more
Company details
Written by the company
Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.
Contact info
United States
- info@bookshop.org
- bookshop.org
4.8
Excellent
62K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my books in a timely manner
I received my books in a timely manner. Perfectly packed and great condition
October 31, 2026
Pleased with first purchase
Fast, kept updated by email on order status and shipment tracking. Book arrived in great condition showing care with packaging.
October 31, 2026
Speed of Molasses
When we placed the order, we got a prompt asking to support yall over the Amazon’s of the world… it took five days for yall to fulfill our order and nearly two weeks to receive the package. Five days between receiving the order and getting a box filled with the items, before even making it to USPS. If we had placed the same order on Amazon, it would have taken three hours. While I understand you don’t have their infrastructure, you certainly don’t have their sense of urgency, either. I don’t want to support them over you, but three hours over two weeks is significant.
October 31, 2026
Great experience with the Bookstore
Great experience with the Bookstore! Will be back
October 19, 2026
Convenience + shopping local
I love the convenience of ordering books online, but I also want to support my local independent bookstore. Bookshop.org let's me do that! I select my local bookstore's page and order my book from there. Within days it is on my doorstep. :)
October 30, 2026
Great place to buy books!
Easy to search and add books to cart or wish list. Wish list is maintained for ease of access.
Helpful updates on shipping, and excellent custom support on the rare mix up. Fair prices, and offering optional print sizes that are larger.
October 31, 2026
Ordering from Bookshop.org is easy
Ordering from Bookshop.org is easy and without hassle. Timely delivery after ordering, too!
October 31, 2026
Great customer service
I hastily hit "pay" on an order before I realized that I hadn't updated my mailing address since a recent move. I sent in inquiry to Bookshop and received a reply FROM A REAL PERSON in just a day. The issue was resolved quickly, and I'll receive my book at the right address.
In a world of robots, it's so refreshing to speak to a real customer service expert. Thank you.
November 5, 2026
Unprompted review
book arrived days after being released…
book arrived days after being released because i preordered, seemed to ship on release day!
October 31, 2026
Ordered one book and got a different…
Ordered one book and got a different book. Not pleased. A thousand orders with Amazon and this never happened. Ordered one book from bookshop.org and got the wrong book. I’d like to support the little guys but not if they can’t deliver the most basic service.
October 31, 2026
I wish the book had delivered faster…
I wish the book had delivered faster but I know it only got released on the 27th!
October 31, 2026
I ordered two books from Bookshop.org…
I ordered two books from Bookshop.org and both of them arrived way ahead of schedule.
Both books are wonderful and will be a mainstay in my kitchen library!
October 31, 2026
Shop Independent, Price of books was better
Price of books was better, Ease of use is great. Delivery was fast.
October 31, 2026
The large coffee table size photo book…
The large coffee table size photo book was in like new condition and very securely packaged
October 31, 2026
Great job!
Both of my books were back ordered but quickly restocked and shipped. Effortlessly supporting local bookstores!
October 31, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.