Black Tie Moving Services Reviews 

1,342
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers often share that the staff is exceptionally professional, polite, and communicative throughout the entire scheduling and moving procedure. Consumers praise the efficient service, noting that workers handle heavy furniture with great care and always arrive punctually. Many people feel that these professionals successfully reduce the usual stress associated with relocating to a new home. However, some people mentioned that a few personal belongings were unfortunately accidentally damaged or broken during the transport phase. Some reviewers were not happy with occasional instances of slow work, poor preparation, or receiving inadequate truck space for their belongings.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were punctual, professional,... See more

Service

People report positive experiences with service, noting that the team was fast, friendly, professional, and... See more

Product

Reviewers express mixed feelings regarding product protection and handling during their experience. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless processes and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brent, Robert and Felix were absolutely wonderful to work with. They did such a great job at wrapping up my furniture and getting it carefully loaded and unloaded from the truck and set up in my house... See more

Rated 5 out of 5 stars

First, they won my business because I could talk to a human immediately on the phone. I live in Florida and was looking for packing services for my 87-year old father, who is also an Army veteran. The... See more

Rated 5 out of 5 stars

We recently used Black Tie for a local move in the Huntsville, Alabama area. Jay and his crew of four other polite and professional (as well as incredibly strong!) made short work of our extremely he... See more

Rated 5 out of 5 stars

We had Shane, Miles, and Tony and they were such a great crew! They encountered a couple hiccups during the day and took them with stride. Problem solvers, hard workers, and just really nice guys who... See more


Company details

  1. #7 of 24 best companies in Moving Company
  2. #8 of 18 best companies in Moving and Storage Service
  3. #11 of 23 best companies in Shipping Company

About Black Tie Moving Services

Written by the company

Be confident in your mover; contact the experts at Black Tie Moving. Get your free quote today!
Local
Long Distance
Commercial
Specialized Moving
Storage Solutions

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(1,342)

552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. This is the third time we have used them. I highly recommend them. Staff was professional, and helpful beyond the typical scope of work.

September 3, 2026
Rated 1 out of 5 stars

Triple the price for the worst job

Triple the price for the worst job I’ve ever seen. They had to send people out to repack most items, openly disrespected me in my own house. Did not have TV boxes and labeled my 77” OLED upside down and backwards so it traveled facing the wrong way on the knife edge top of the TV with no protection on the corners.
I would never hire them again and would implore anyone else to never hire them. It cost me over $1400 for 3 hours of sloppy packing that had to be redone.
Worst experience hiring packers or movers ever in the many times I’ve moved.

September 2, 2026
Rated 5 out of 5 stars

Excellent Service

The guys were great, Micah, Vance, and Felix were awesome, quick, and thorough with everything. Would definitely call you again for another move!

September 4, 2026
Rated 5 out of 5 stars

This is our 2nd time hiring Black Tie…

This was our 2nd time hiring Black Tie within 2 years for an in-state move about 2 hours away each time. Both experiences were great. The booking, scheduling, estimating and communication were all I could ask for, and the guys who did the actual moving were super nice and hard workers. We also felt the price both times was extremely reasonable, which was icing on the cake. Will definitely call again when needed and will refer to friends, family and clients.

August 30, 2026
Rated 1 out of 5 stars

I recommend you pick a different company

Black Tie quoted us around $1,800 and confirmed the move was consistent with the scope discussed, yet charged us around $4,000. The crew lacked basic equipment like straps and dollies and worked so slowly that I had to personally help finish before nightfall. They made excuses that were untrue.

July 10, 2026
Rated 5 out of 5 stars

The crew was great

The crew was great!

We were very happy with the help that Black Tie Moving Services provided for our move. The company came highly recommended and everything was exactly as we had hoped. Thanks for making the moving process less stressful!

August 22, 2026
Rated 5 out of 5 stars

Outstanding service

Brent, Robert and Felix were absolutely wonderful to work with. They did such a great job at wrapping up my furniture and getting it carefully loaded and unloaded from the truck and set up in my house. I also want to note their customer service during the scheduling process is also amazing. I had to reschedule my move twice, and both times they were so kind and understanding and got me rescheduled. Will absolutely use Black Tie Moving in the future.

August 14, 2026
Rated 3 out of 5 stars

My Mistake

I was really disappointed with the experience. I didn't mind that the service window was delayed, things do happen as a day goes on. What I didn't expect was two young men, one thin and one hefty. I expected two strong men to handle my three very heavy 75 lbs. each, mirrored chests. The two just barely got them up the one flight of stairs without incident. I pray that they haven't caused themselves personal injury. I was told that the chests would get extra wrap because of the mirrored surfaces- they weren't. The thing that took the cake was the fact that the workmen did not have a box cutter to remove the cardboard. I had to supply it! This is in no way what I expected from a company with the name "Black Tie Movers" The website sounded so professional I didn't look up any reviews off of the site- my mistake. The workers were very courteous. I'm at least thankful for that.

August 19, 2026

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