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Roadway Moving Reviews 

1,060
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, highlighting a seamless, easy, and stress-free moving process from start to finish. The staff are frequently described as professional, friendly, and incredibly helpful, making the experience pleasant and efficient. Many appreciate the team's punctuality, hard work, and ability to exceed expectations, often moving quickly and carefully. Reviewers note the exceptional care taken with belongings, ensuring items are well-packed, protected, and arrive safely without damage. The attention to detail and careful handling of both fragile and heavy items are consistently mentioned by people. Numerous customers express strong loyalty, stating they would use the company again and recommend its services to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

User experience

Customers had positive experiences with user experience, consistently describing their moves as seamless,... See more

Quality

People report positive experiences with quality, highlighting the meticulous care taken with packing and... See more

Product

Clients share positive opinions on product, with many reviewers reporting that their belongings, including... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roadway was truly incredible. They were so communicative from the very beginning and made my move so much less stressful. They helped me with a lot of move by putting everything into storage and very... See more

Company replied

Rated 5 out of 5 stars

The BEST moving company I’ve ever used (and I’ve moved a lot!). They were so efficient and moved quickly (but gently) to ensure we met our deadlines for elevator reservations. Everything arrived in pe... See more

Company replied


Company details

  1. #3 of 17 best companies in Moving and Storage Service
  2. #3 of 23 best companies in Moving Company

About Roadway Moving

Written by the company

Roadway Moving is a full-service moving and storage company specializing in local, long-distance, commercial, international, and white-glove moving services.

Founded in 2008 by Ross Sapir, Roadway Moving has grown from a New York City startup into a nationwide moving and storage company serving residential, commercial, corporate, and international relocation customers. The company is the Official Moving & Storage Partner of the New York Yankees and the Official Moving & Storage Partner of the Chicago Bulls. Learn more about us.

The company completes more than 30,000 moves annually, operates a fleet of more than 300 trucks and tractors following its latest expansion, and employs more than 700 people nationwide. Roadway Moving is fully licensed, bonded, and insured with active federal and state authority for local, interstate, and international relocations.

Roadway Moving Maintains:

  • 99.3% on-time pickup and delivery rate
  • 94.6 Net Promoter Score (NPS)
  • 93 Employee Net Promoter Score (eNPS)
  • 2.5% claims ratio

Headquartered in New York City, Roadway Moving operates company-managed facilities across major U.S. markets including New York City, Los Angeles, the San Francisco Bay Area, Miami, Fort Lauderdale, Chicago, Dallas, Atlanta, Denver, and Seattle.

Roadway Moving provides local moving, long-distance moving, interstate moving, commercial moving, office relocation, international moving, professional packing, custom crating, white-glove moving, climate-controlled storage, and logistics services.

Why people trust Roadway Moving:

  • We have built a culture around genuine care and attention to detail. Love for a job well done shows in every move.
  • We maintain a 99.3% on-time pickup and delivery rate across local and long-distance moves.
  • We provide storage options that are secure, flexible, and climate controlled, with more than 400,000 sq. ft. of safe space and 24 hour monitoring.
  • We offer GPS tracking during your move, full value protection, and a certificate of insurance at a click. Expect transparency and peace of mind.
  • We are proud to be the official moving and storage partner of the New York Yankees and the Chicago Bulls, with nationwide partnership rooted in excellence and trust.

Customer reviews frequently highlight professionalism, communication, careful handling of belongings, and responsive customer service. Roadway Moving emphasizes hiring, training, and quality control to deliver a consistent moving experience.

Roadway Moving maintains an average customer rating of 4.9 out of 5 star average rating across Google, Yelp, and Angi, and holds an A+ rating and is an Accredited Business with the Better Business Bureau.

Contact info

A Higher Standard of Moving

Expert packing, careful assembly, disposal and insurance guaranteed.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,060)

991 reviews in the last 12 months

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Rated 5 out of 5 stars

Roadway In-State moving

Roadway provided the easiest, stress-free move possible! All of my things were packaged and taken care of and I did not have to worry about them at all during the process. The movers were kind, efficient, and quick to transport all of my things. I highly recommend using them for your next move!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Roadway was so great to work with! They helped with my long distance move and made the process so easy and seamless! They’re also very communicative and organized!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

3 moves and counting

I've used Roadway three times over the past couple of years for both local and cross-country moves, and needless to say, I don't think I could ever move without movers again. Every experience has been so seamless, and the team has always been incredibly efficient and kind!

They've always been super careful with all of my furniture and belongings, and during my most recent move they packed up my roommates' and my entire three-bedroom house with ease. They made sure to label everything so each box ended up in the right rooms, and honestly made the whole moving process so much less stressful.

I've genuinely never had a bad experience with Roadway, and I definitely recommend them to anyone who's moving!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Roadway was amazing in moving our office!

Relocating a business can feel daunting, but working with Roadway Moving made the entire transition remarkably seamless and stress-free. From start to finish, their team provided a true white-glove service—handling every single piece of logistics and heavy lifting so our team didn't have to lift a finger. They took care of all the heavy lifting so we could stay completely focused on our work without missing a beat.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE ROADWAY

My roadway experience was the absolute best!! I dread moving and they made it so easy. Everything was wrapped and handled with so much care. Also, they did it in such a short amount of time I was so impressed. My staff was so kind and it was such an easy process to set up. I will never move without roadway again.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Greatest moving company!

Roadway did an amazing job picking up my items all the way in Minnesota! They wrapped each furniture item with care and plenty of moving blankets and I knew my items would be extra safe during transit. A couple of weeks later, sure enough every box arrived and was fully in tact and in great condition

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Roadway Moving Experience

Roadway Moving made my move completely stress-free. The team was professional, efficient, and so careful with my furniture and belongings. They arrived on time, worked quickly, and made the entire process seamless. I’d absolutely recommend them to anyone looking for a reliable moving company.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I was so concerned about this move and…

I was so concerned about this move and the timing of it with my work schedule. Roadway arrived on time and made everything go so smoothly. They handled all of my belongings with so much care and made sure everything was where i wanted it to be in my new place. Took so much stress off of my back!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a pleasant moving experience…

I had such a pleasant moving experience with roadway. They delivered all of my items in perfect condition through my 1,200+ mile move. The pickup & delivery crew were all so friendly, accommodating, and attentive. Will absolutely use them in the future for any moves I make and recommend them to everyone!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I've used Roadway for five moves now

I've used Roadway for five moves now, and they continue to exceed my expectations every single time. The crew is professional, organized, and treats every item with incredible care. They arrive on time, work efficiently, and make the entire moving process so much less stressful. After five great experiences, I can confidently say I wouldn't trust anyone else with my moves. Highly recommend!

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

The best of the best!!

Roadway was absolutely the best moving company I have ever worked with. Not only were they on time and finished early, but they handled my items with such care, were so friendly and overall made the day so much easier. I will be using roadway for all of my moves from now on, highly recommend them!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

The movers are both sides of the move…

The movers are both sides of the move were great.

My only issue is having Alessio call me on the afternoon of the 4th of July and asking for the rest of the balance due. He called on a Saturday and strongly implied if I didn’t pay the remainder of the bill that delivery might not happen on July 6, a Monday.

I told him to bill the credit card on file but he insisted that perhaps I should go to a bank on the afternoon of the Fourth of July and get a cashier’s check.

I told him banks were closed on this day, and I didn’t have a relationship with any bank in New York to get a cashier’s check, and that I was not an ATM machine where I might withdraw over thousands of dollars.

He then sent a form to submit but there was a problem on his end as it would not submit.
Finally my son helped me to load info on his form. As a senior citizen, it was beyond my capabilities.

He basically ruined my holiday weekend and I never want to interact with him as he displayed no common sense.

Why the previous credit card info could not be used is unknown to me, why he had to call on the holiday weekend is unknown to me, and why he was not understanding my situation is u known to me.

Otherwise the Roadway expert was quite good.

July 15, 2026
Rated 5 out of 5 stars

Working with Roadway was beyond incredible

Working with Roadway was the easiest, most seamless, and amazing experience! They are truly the most hardworking, efficient, and trustworthy people and I am so grateful for how easy they made my move. I've now worked with Roadway for 10 moves and I will never go anywhere else. I cannot recommend them enough, they are incredible.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Roadway was truly amazing

Roadway was truly amazing! Their team was super helpful and made me feel supported throughout every step of the process. The team showed up right on time and helped move all of my things so efficiently. I highly recommend:)

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best moving experience!!!

I’ve used movers before, and this was by far the smoothest experience I’ve had. The crew showed up on time, communicated throughout the entire process, and treated my belongings with genuine care and respect.

Everyone was professional, efficient, and easy to work with. They made what could have been a stressful moving day feel organized and hassle-free. Everything arrived in great condition, and they even took the time to make sure items were placed where I wanted them before leaving.

If you’re looking for a moving company that’s reliable, professional, and actually delivers on what they promise, I highly recommend Roadway.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend Roadway More

I've now used Roadway twice for moves in NYC, and they've been fantastic both times. The team is professional, friendly, and genuinely cares about making the experience as easy as possible. We added their packing service for this move, and it was absolutely worth it. They packed and transported our oversized mirror, vintage marble dining table, large artwork, and other heavy pieces with incredible care and attention. From start to finish, they made what is usually a stressful experience feel smooth and seamless, even with a dog and a one-year-old in the mix.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

The team was 3.5 hours late due to…

The team was 3.5 hours late due to challenges with prior moves that day (which wasn’t really their fault). I had a hard deadline for getting to the storage unit by 7:45pm and they worked incredibly hard to make sure that happen in record time — so I have to give a 5 star rating. Everything arrived in tact.

July 1, 2026
Rated 5 out of 5 stars

Amazing experience

Amazing experience! On time, fast, very efficient! Hernan was our foreman and the team was very professional and kind. Would highly recommend to any one.

July 8, 2026
Rated 5 out of 5 stars

Last Minute Move Made Easy

I had to move very last minute and had to move everything into storage while I figure out where I'm going next. I was freaking out about what to do with my things, but Roadway came to the rescue. They talked me through the process and made it all feel a LOT less overwhelming. The movers showed up on time and were absolutely lovely! They worked quickly and efficiently, despite dealing with incredible heat and my 4th floor walk up. Honestly, I cannot recommend them enough!!!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great team!

It was hot and there were lots of stairs. But the guys hustled to get the job done. Professional, easy to work with and they worked really hard. The administrative end of things was really professional and helpful too.Thank you!

July 3, 2026

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