The notification of date and time of delivery was very good. The delivery driver was excellent, helpful, pleasant and polite. My product looks to be great. Unfortunately having unpacked and checke... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery drive very polite and friendly. Tracking map not accurate…showed the driver to be in Derby when he was actually around the corner from my house in Warrington Cheshire. The estimated time... See more
Company replied
Advised of time of delivery. Furniture arrived at given time. The two men were courteous, cheerful and very efficient - I appreciated that they put on shoe covers before entering the house! The fur... See more
Company replied
Derek saw me walking back from dropping the kids off to the school bus, and he said, are you expecting a delivery? I stood thinking. To be honest I couldn't remember. Andthen he said what are you expe... See more
Company replied
Company details
- Furniture Manufacturer
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Store
- Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4K reviews
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Quick and efficient delivery
Quick and efficient delivery. The text message tracking info was accurate. The driver was helpful and friendly 5*. would recommend
July 13, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We’re delighted to hear your delivery was quick and efficient, the tracking updates were accurate, and that our driver was helpful and friendly. Thank you for your 5-star recommendation!
Great quality goods for good price &…
Great quality goods for good price & delivery was very efficient. Happy customer
June 23, 2026
Reply from Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear you’re happy with the quality of your furniture, found it to be great value for money, and that the delivery was efficient. We’re so pleased to have you as a happy customer!
Reply from Birlea Furniture
Thank you for your lovely review! We’re delighted to hear you’re pleased with your furniture and that you found it to be great value for money.
My parcel was delivered on time …
My parcel was delivered on time excellent service
July 10, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review! We’re delighted to hear your parcel was delivered on time and that you received excellent service.
This item was advertised as next day…
This item was advertised as next day delivery. The supplier dispatched on the day of order however we received delivery on the 4th day. We only purchased this product because we needed next day delivery
July 9, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback. We’re very sorry to hear your order did not arrive within the expected timeframe. Your order was dispatched on the day it was placed, however, we appreciate this does not make up for the delay in delivery, especially as you specifically chose the item based on the advertised next day service. We have requested some further information from you so that we can look into this matter in more detail. We sincerely apologise for the inconvenience caused and understand your disappointment.
No spare parts for Santos 4' 6" double…
No spare parts for Santos 4' 6" double beds.
Your AI system seems to reject my judgement/review by askkng repeatedly for details I have already provided several times. It then claims my "ticket" (not complaint I note) will not be recorded as I have failed to provide info I have already given you.
Very frustrating.
July 9, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. We would like to clarify that we do not have an AI system handling our customer service enquiries.
To ensure you can communicate with us directly and receive further assistance, please contact our customer service team at [support@birlea.freshdesk.com](mailto:support@birlea.freshdesk.com). We apologise for the inconvenience caused and will be happy to look into your concerns further.
Excellent delivery but parts missing.
The notification of date and time of delivery was very good. The delivery driver was excellent, helpful, pleasant and polite.
My product looks to be great.
Unfortunately having unpacked and checked the many parts for my nest of tables I found 3 pieces missing.
I’m now waiting to hear how this will be resolved.
July 8, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the delivery communication and that our driver provided such excellent service. It's also great to know your nest of tables looks to be a great product.
We're sorry to hear that three parts were missing from your order. This certainly isn't the experience we want for our customers. If you haven't already, please keep in touch with our customer service team or the retailer you purchased through, who will be able to ensure the missing parts are sent out and get this resolved for you as quickly as possible.
We hope you're able to enjoy your new furniture very soon!
The guy ( scott) was polite
The guy ( scott) was polite, and apoligised for the time,he put the delivery where i asked,the quality of what i bought is really good,
Overall fantastic service all round
July 7, 2026
Reply from Birlea Furniture
Thank you for taking the time to leave us such a lovely review! We're so pleased to hear that Scott was polite, helpful and made sure your delivery was placed exactly where you wanted it. We'll be sure to pass your kind comments on to him.
It's also fantastic to know you're happy with the quality of your purchase. We really appreciate your feedback and are delighted that you had such a positive experience from start to finish. Enjoy your new furniture!
Haven't built it but sadly have…
Haven't built it but sadly have unpacked it all before seeing the top and it is a totally different colour to the photos.
July 7, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave us a review.
We're sorry to hear that the colour of the product wasn't what you were expecting from the photos on the website. We appreciate how disappointing this must be, especially after unpacking everything before noticing the difference.
If you'd like us to look into this further, please get in touch with the retailer you purchased from, who will be able to assist you with the next steps. Your feedback is appreciated and will be passed on to the relevant team for review.
Reply from Birlea Furniture
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you were pleased with the delivery notifications. Keeping our customers informed every step of the way is important to us, so it's great to know this made for a positive experience.
We hope you enjoy your new Birlea product!
The delivery driver was excellent
The delivery driver was excellent. Helped get the large box into the house and then helped get the item out of the box. We were struggling so very grateful.
The cupboards are in the bedroom and look good. To early to comment on quality of build but off to a very good start.
July 7, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave us a 5-star review!
We're so pleased to hear that your delivery driver went above and beyond to help bring your order into your home and even assisted with unpacking it. We'll be sure to pass your kind comments on to our transport team.
It's also great to hear that your new cupboards are looking good in your bedroom. We hope they continue to impress you for many years to come, and thank you again for choosing Birlea!
Delivered on time
Delivered on time
Polite driver who checked everything
July 7, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that your order was delivered on time and that the driver was polite and took the time to check everything with you. It's great to know you had such a positive delivery experience.
We hope you enjoy your new Birlea product!
Reply from Birlea Furniture
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that everything went smoothly and that you had a hassle-free experience with us. It's great to know we met your expectations.
We hope you enjoy your new Birlea product, and thank you for choosing us!
Reply from Birlea Furniture
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear that you found the whole experience quick and easy, and that our team made such a positive impression. Your kind words are greatly appreciated.
We hope you enjoy your new Birlea product!
Excellent service Kim Was very…
Excellent service Kim Was very professional at her job and very polite and credit to the company
July 6, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your wonderful review! We're delighted to hear you received such excellent service from Kim. We'll be sure to pass on your kind words – we're sure she'll be pleased to know she made such a positive impression. We hope to welcome you back again in the future!
Very Good Experience
Delivered well within time specifications.
The delivery men did all that was asked and were very pleasant.
Still have the components shrink wrapped as room not ready to take them, so cannot comment on the product at this time.
July 6, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your great review! We're pleased to hear your order arrived within the expected timeframe and that our delivery team provided such friendly service. We hope everything goes smoothly when you're ready to assemble your new furniture, and that you love it once it's all set up!
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear you found the service prompt, efficient and friendly. Your kind feedback means a lot to us, and we hope you enjoy your new furniture!
Had to return the first one due to…
Had to return the first one due to damage and had a replacement sent.
The replacement is just as bad. They must not have quality control
June 30, 2026
Reply from Birlea Furniture
We're sorry to hear that you've had this experience, especially after receiving a replacement.
This certainly isn't the level of quality we aim to provide, and we appreciate you bringing it to our attention. Could you please refer back to your retailer in order for us to look into this further for you.
Impressive service
Dealing with a few companies at the moment but have to say what a professional set up this company is, excellent communication from the start, they said 9.00am delivery and it arrived bang on, extremely pleasant guy who delivered, excellent all round!
July 4, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with us, from the communication through to the delivery. It's great to know everything arrived right on time and that our delivery driver made such a positive impression.
We really appreciate your kind words and hope you enjoy your new Birlea purchase!
Excellent Purchase And Service !!
Excellent purchase and service. Great Walnut colour TV Unit purchased via Homebase at a very good price. Value for money. Delivered direct from Birlea Furniture with very good communications as to delivery status. The TV Unit was very easy to assemble following the step by step instructions with no issues. Once assembled it looks stunning and very functional. Would definitely purchase Birlea Furniture again. Overall very pleased.
July 1, 2026
Reply from Birlea Furniture
Thank you for your wonderful review! We're delighted to hear you're so pleased with your walnut TV unit and that you found it to be great value for money.
It's fantastic to know that our delivery communication kept you well informed and that the assembly instructions were clear and easy to follow. We're especially pleased to hear how much you love the finished look of your TV unit.
Thank you for choosing Birlea, and we look forward to welcoming you back again in the future!
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