Best Car Buyer Reviews 

1,780
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the selling process smooth and stress-free. Many found the service to be excellent, highlighting the ease and efficiency of the transaction from start to finish. People frequently noted that the price offered for their car was fair, often the highest compared to competitors, and was honored without haggling. The payment process was also highly regarded, with funds typically transferred quickly and often before the vehicle was collected. However, some customers also noted issues with the finalization of the sale, experiencing offer retractions or price reductions after initial quotes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising individuals for their... See more

Service

Clients share positive opinions on service, with many reviewers describing it as first-class, amazing, and... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that the price offered was fair... See more

User experience

Customers had positive experiences with user experience, consistently describing it as easy, smooth, and... See more

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience, from a general enquiry online I was called by Charlie Pickering who agreed a price I was happy with. Was a slight delay on my part due to having to remove my private reg but Char... See more

Rated 5 out of 5 stars

I can honestly say for the first call to the final payment Ian… I thank you… very informative supportive and understanding.. friendly and approachable pick up guys for the car again friendly in... See more

Rated 5 out of 5 stars

The complete selling experience from initial payment to the collection of my car was excellent. The Sales Executive, James Taylor, gave exemplary service, handling several questions on multiple calls.... See more

Rated 5 out of 5 stars

A great experience from start to finish.... We had an initial valuation. Charlie then contacted us to get more information and increased the valuation which we accepted . A conformation email was sen... See more


Company details

  1. Car Dealer

Written by the company

Looking to sell your car? Contact Best Car Buyer. We buy cars under 7 years old safely, securely and quickly, with a high customer satisfaction rate


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,780)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. Spoke to Charlie and gave an honest up front assessment of my car and a realist valuation of what I wanted to achieve. Charlie came back to me quickly and offered me a price that worked well for both of us. Next day took the car in, no messing looked over the car no haggling over the price or trying to knock me down paid my PCP agreement and left over cash promptly. Thank you Charlie I will definitely be in touch if I need to sell a car again..

July 21, 2026
Unprompted review
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Rated 1 out of 5 stars

This company lies!

This company is an absolute shambles. They gave me a quote after having multiple phone conversations and sending many pictures, including the minor wear and tear on the vehicle. They then offered me a ‘guaranteed price’ which I accepted, booked a day off work to arrange collection of the car, only for them to then decide they ‘don’t want the vehicle anymore’. Absolutely ridiculous, their appraiser was a joke, pointing out obscene things like ‘chips in windscreen’ which were simply the tiniest, barely noticeable to the naked eye, surface marks smaller than a grain of rice and certainly not a ‘chip’. The whole ordeal was absolutely awful. I had already said to the girl who gave me the ‘guaranteed price’ what happens when your driver turns up and inevitably knocks the price down as always happens and she vehemently denied this, saying this is not how we operate etc etc. In actual fact, it is EXACTLY how they operate, the appraiser even said so himself. Told me to go elsewhere as they ‘do this all the time’. I’d say I’m a very realistic person and fully expected at least a bit of a decrease in their ‘guaranteed price’ but certainly did not expect them to have just completely wasted my time by just saying ‘no longer wanted’. Funny because the vehicle was actually in excellent condition for being 8 years old and I ended up selling it the same day to another company. AVOID THIS PLACE, they outright lie.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Got into contact with Charlie

Got into contact with Charlie. Very quick to responsed on messages and phone calls. From beginning to end; very profesional, polite towards me as costumer.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, from a general enquiry online I was called by Charlie Pickering who agreed a price I was happy with. Was a slight delay on my part due to having to remove my private reg but Charlie was patient throughout. I was also buying a car from Car Supermarket & the exchange took minutes & the cash was in my account within 30 minutes. Couldn’t fault them at all, thank you Charlie, would definitely recommend 🙏

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

First class service from Best Car…

First class service from Best Car Buyer. I had multiple options of auctions and bids, but nothing matched the service especially from Charlie. The payment into the account was seamless and the collection was arranged without delay. Very pleased with everything.

July 17, 2026
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Rated 5 out of 5 stars

First class service from Best Car …

First class service from Best Car Buyer. We had multiple options of auctions and bids, but nothing matched the price paid by BCB. The transaction was seamless and the collection was arranged without delay. Very pleased with every aspect of the transaction.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault this service

Cannot fault this service. Price offered was the price paid. Be honest if you have any scratches etc on the car, and you’ll receive the price you get offered. Smooth transaction and fast. Well done team

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I contacted a few car dealerships for a price for my car and this is the only one that reached out in person and not just emails. I spoke to Charlie Pickering, who was great, he answered all of my questions, was very responsive and explained all of the process. The gentleman that collected my car was very friendly and was also a pleasure to deal with. Once all of the checks were done the money was in my account very quickly. The driver waited until this had happened before he left. It was a very easy experience.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

The swiftest sale experience I’ve ever…

The swiftest sale experience I’ve ever had. After being knocked down ridiculously from the initial price by a dealer through motorway, I decided to sell privately but was recommended to try here by the appraiser. I contacted them, described my car, they gave me an even better price than the initial online quote, and I dropped my car to them less than 24 hours later with no drop in price. It was very easy, too easy! Special mention to Charlie who navigated me through the sale.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I can honestly say for the first call…

I can honestly say for the first call to the final payment
Ian…
I thank you… very informative supportive and understanding.. friendly and approachable
pick up guys for the car again friendly informative and patient
Amazing service I would certainly recommend great price for me car and swift payment
5star service AMAZING 🤩

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have sold many cars with this company they are genuinely the best to sell ur car with give a really good price
For your car and stick to it. It’s fast and easy to do. Payment within 10 mins of them accepting the car. Lovely customer service. Ian was brilliant on the phone with me sorting me out with a price and getting me booked in same day to sell.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience selling my car

Great experience selling my car. I mainly dealt with Charlie Pickering, and Dave Hall while Charlie was on holiday. They were both incredibly helpful, responsive, and professional throughout the process. Nothing was ever too much trouble, and they made everything straightforward from start to finish.
I would highly recommend them to anyone looking to sell their car!

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy and simple sale

Easy and simple sale. Charlie was excellent through the process making it seamless. Pick-up service was quick and transparent. Money lands in bank before car is taken away.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with Laure

We had an excellent experience with this company. They gave us a far better price than any other company offered - arnold clark, HPL motors and we buy any car. They even held the price for us a our purchase was delayed. Everything went smoothly and the money transferred to our account within a few minutes. Lauren was so professional and helpful. Would defintely recommend them and I have in fact already recommended to two friends.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Gave me a price for my car then pulled out

Gave me a price for my car, countless emails to say they wanted my car then when it came time to me accepting the offer they retracted it and said they no longer wanted the vehicle, wasting my time for the past week going back and forth with them.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Would definitely use these guys again

Would definitely use these guys again, offered a very fair price and didn’t haggle money off on collecting. As long as you’re honest about your vehicle they will honour the quoted price. They did everything they said they would at the time and date promised. Can’t praise Charlie and his colleagues highly enough.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

A surprisingly great experience selling…

A surprisingly great experience selling my car.

I have tried with Motorway, Motorpoint and Carwow - and all of them were poor experiences in one or another way, and the quotes I was getting after appraisals were awful. In comparison, the quote I received from BestCarBuyer was very fair - not the most I could get for it but definitely a strong offer that made me go with them.

The process with BestCarBuyer has been super smooth from start to finish. David Hall was great as the first point of contact and sorting everything out.

I opted for the drop-off at local Car Supermarket in Handsworth, Sheffield and the process was also super smooth - no haggling and I was out within 15 mins.

Would recommend.

June 9, 2026
Unprompted review

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