Bax Music Reviews 

young music when i was young

My experience already started off poorly with the purchase of a B-stock Crumar Seven, which turned out to have several defects upon arrival. The instrument had to be returned for warranty service, but even arranging the return process was extremely difficult. In the end, I had to personally transport the instrument from Bruges to Antwerp myself because a collection service could not be arranged despite repeated attempts.

The instrument is still not back in my possession. I was initially informed by email that the repair would take approximately three weeks, while I have now been told by phone that the process may take up to two months. The communication about this has been far from clear.

As if that was not enough, months after the delivery I suddenly received an additional invoice for the protective cover that was delivered with the instrument. According to Bax, this was not charged at the time due to an administrative mistake. However, I simply paid the full amount that was requested when placing my order and, as a customer, I had every reason to assume that my purchase had been fully settled.

What disappoints me most is the way this situation has been handled. My emails disputing this additional invoice have been ignored. Instead of receiving a proper response or an attempt to find a reasonable solution, I only receive new payment requests and reminders. I find this far from professional, helpful, or customer-oriented.

The Crumar Seven is still with Bax for warranty repair, and given the number of defects, I have serious doubts about whether the instrument can be properly and permanently repaired. I therefore do not see why I should now be expected to pay an additional invoice for a protective cover belonging to an instrument that I am not even certain I will receive back in working condition.

I have never had the intention of receiving goods without paying for them. However, I do not believe that the consequences of an internal administrative mistake should be passed on to the customer months later. I even offered to return the protective cover so that Bax could resell it as B-stock, but no reasonable solution was offered.

I sincerely hope Bax will finally review my case and provide a proper response through this channel, as my previous emails have gone unanswered. I expect a fair resolution for both the disputed invoice and the warranty process. If the instrument turns out to be beyond repair, I expect the financial settlement to be handled correctly and the amount I paid to be refunded without further difficulties.

Based on my experience so far, I unfortunately cannot recommend Bax’s customer service.

I hade such problems with Bax that I never experienced anything like this ever before. I will never buy anything from them again. I’m so disappointed. Don’t use them. Choose someone else.

Just the worst customer service EVER!

March 9th with filed a signed declaration of non-receipt and now nothing months later.

Each time we email they keep asking us to wait for updates? Since March 9th?!

Never offered a replacement! Not followed up for months. Avoid!

Superb. Greatest online music store

Bought a Gretsch G5422TG from you. Arrived in perfect condition and I couldn't be happier, she's an absolute beauty and exactly as Bax described.

You've earned a new admirer and repeat customer.

Thank you

Ordered speakers on the 10th of October for £300, never arrived (been 2 months). Contacted the customer service so many times by phone and email. No refund, no information. In limbo. Shameful. Do not buy with this shop!

AVOID THIS COMPANY Do not trust this company , I ordered my product worth over a thousand pound 10 days ago and still haven’t received , they have completely ignored all of my emails and messages both to their email address and SM channels , UPS are blaming them ,and they are not responsive . Needless to say i will be claiming through my CC company . If your from the uk DO NOT ORDER

Still waiting to get my money back from an order I made just before their bankruptcy.. their service is back and running, but they still have my money and only propose to send me the thing I ordered 10 months ago even after explaining I don't need it anymore.

Duidelijke productomschrijving en vlotte levering.

Absolute joke of a company in UK. No phone number, returns form on their website simply doesn’t work, no reply to emails and no reply on socials. So cross as i have used them in the past with no issues. Stay clear and use someone else if you’re in the UK.

Nice site! For everything about the sounds

Very helpfull and chill people definitely would recommend a visit!

1st ordered a fazley outlaw series coyote plus’s 175euro so black b stock arrived the next day opened the box and inside was a guitar carry bax from bax with a Bublé rap round inside the bag was a fazley coyote outlaw standard with scatchesvdents.ccontacted bax by phone directly said I would keep the guitar but require a good refund as a standard new in there advert was 84 euro. They said they woul contact me on the Monday waited till 13 30 hrs and rang again spoke to a lady this time she said she would contact the manager and let me now within 2 hours.sent an email complaining about this nex morning recieved an email stating that they are sending a return document.phoned again spoke to a Hollandse chap same thing would defernatley contact the manager and would let me know the next day.today Tuesday the 9th September nothing tried to phone was waiting for 30 minuites no answer sent 4 e mails stating I had been a customer for 10 years this year bought 4 guitars and last week a 500 euro amp no reply so I packed the guitar in and sent back via b post today and informed them no reply.I will never buy anything from Bax again .be advised of this shop

Quick summary: order on Feb 14th 2025, delivery on Feb 17th, return on Feb 21st, delivery confirmed on Feb 24th, BAX confirmed reception on March 3rd and promised a refund according to the returns PDF brochure, within 10 days. No refund, no update, contact with BAX, claiming a technical issue and to date (27/03) no refund. I finally suggested sending back the product, but that appears not to be an option. Moving on with ECC complaint and legal actions tomorrow. I'll update when things clear up.

Update: 31/03, no further replies, website says it's impossible to order at the moment, BAX is in the news for financial distress. I have a few open cases with ECC-BE and the Belgian Police. Trying to get either my money or the goods back (since I'm still the owner) before bankruptcy proper (matter of days probably). They knew this as coming but took their customers money anyway.

I’ve had nothing but bad experiences with Bax Music, and this isn’t even my first time dealing with their nonsense. They hooked me back in with a false advertisement claiming an item would arrive in 4 days. After waiting 10 days and getting nowhere with their basically nonexistent customer service, I got an email saying it’d take 4 more weeks. Ridiculous! I tried for days to get help, but it’s like they don’t even care. On top of that, when I asked for my money back because I needed to buy the equipment from another store, they told me I’d have to wait at least 7 more days for a refund. The staff were rude and totally unhelpful. I’m done with them and will never buy from Bax again. Save yourself the headache—go to Thomann or Muziker instead. Just avoid Bax at all costs!

Pricing changes from day to day so be careful! Rrp prices are inflated to make sale price seem better. Purchased an electric kit only to be emailed two days later saying the sale price was a mistake and that they had canceled my order. Avoid

Good contact, quick delivery.

Always good service, in case of issues, resolved very fast.

Great shop with a big choice of everything-music. Customer service is on point!