Bags.co.uk Reviews 

Bought a bag from this company as stated 48 hr delivery to the UK and thought a UK based company!! This was not the case. The item took 6 days to be delivered so arrived after we had left the UK.
Trying to now return the item which is turning into an absolute con as you suddenly discover the company is based in Germany.
We live in Spain but thought easier to get the item shipped to the UK due to the promised delivery speed which was a big mistake on my part.
The Customer Service Team I think are robots and do not read emails etc and just send a standard response to everything.
We now have a case in the UK which to be honest is very poor quality and will not survive the trip it was due to go on but I am not prepared to pay the shipping and customs costs to return.
Please do not use this company. It is using a Co.UK website and does not indicate anywhere its origin.
It may be supposedly cheap but in the long run they get your money!!

Bought a suitcase which broke in normal use within a day. Normal use being suitcase loaded into the trunk of a taxi. Company claims the 10 year warranty not valid. Response times slow. Customer service slow. Money wasted. Avoid.

Worst customer service ever. We had order 2 cases which where the wrongs ones delivered and delivered on different days. Contacted them. Reply after a few days. They apologised and sent return slips free of charge. Once returned they would refund and then I would need to place a new order. Returned it through DHL but they only took one parcel as both return slips had same tracking and they could not take risk of losing a parcel. They advised to get a new return slips from the company. This issue I raised with the company but they have been very irresponsive and not solving my issue. The one parcel which was returned, I have given them proof which they asked for but they havent refunded me. They are ignoring the part where I’m asking for a new return slip to return other parcel.
This is what they said today

(Unfortunately, we are unable to provide you with a return label, as the customer is responsible for the return shipping costs.
Best regards

Larisa-Angela

bags.co.uk)

It’s been 6-7 weeks now and still they are not responding correctly and resolving my issue.

I would encourage everyone not to buy from them.
If anyone can help out on how to get my refund
That would be great

Ordered two North Face bags on the 17th of August they were dispatched on the 18th of August and arrived today 25th of August to the Highlands of Scotland. Both bags were well packaged. Both bags were exactly what i had ordered with no issues.

At time of ordering i was unaware the company was German bases and having read the reviews i had real concerns.

However my experience has been positive without issue.

Good communication and tracking were provided and cases were as described and delivered without issue.

Please please do not trust this cimpany. Bought a £200 bad. Looked fake. Ripped inside and not sewn properly. Asked for return & refund. Sent item back tracked. Been 30days and no money back!! Disgusting!!

I ordered a large suitcase and a smaller carry on one. I didn’t appreciate when I ordered that although it is a dot co dot uk website, they are actually located in Germany. I then read some reviews on Trustpilot and got really concerned that I wouldn’t have a very good experience, so I asked to cancel my order. I was told that I could not cancel as they had already been despatched. After a nervous weeks wait. Both cases arrived well packaged and exactly what I needed. I ordered on 10th and they were delivered on 17th. Tracking was provided from the start and all was clear. It seems the bad reviews seem to relate to issues with returning items but if you know exactly what you want (and you receive it) all is good. Prices are much better than UK and delivered very pretty quick considering located in Germany. Overall, very happy.

We bought a Lauren Ralph Lauren Tasha Shoulder Bag Leather. Unfortuntely, we got the colour wrong and so decided to return it immediately upon receiving it (paying over 60 pounds in delivery and duties, vs. a purchase price of about 170 pounds). One month on, many emails and attempted phone calls later, the item was returned to us in the UK. The delivery company made several attempts at deliverying the item at the spedified German address but no one took delivery of it. My emails went either unanswered or were given short shrift. Phone calls to the customer service number are either 95% of the time unanswered. This morning the number seems to be out of use.

BOTTOM LINE: this retailer does not accept returns, which is unlawful. Their customer service is non-existent. In short, it's a SCAM (or they are going under shortly). I advise you not to buy from this retailer:

Tasko Products Gmbh
Murrhardter Strasse 8
71522 Backnang - GERMANY
VAT ID 473 8404 73
CEO: Arno Dolzer, Florian Weber
Commercial Register Number: HRB 271076

Keep away from this company.
Sold me a Samsonite suitcase which arrived with a faulty combination lock. It was clearly a return that they didn’t check when reselling it to me.
They responded to my complaint with an email completely in German. This is just rude and unprofessional.
They have passed the buck to Samsonite and refuse to help.
Notice they don’t respond to reviews which demonstrates that they really don’t care and will continue raking in the money under false pretences.
Please PLEASE take notice of the majority poor reviews and ignore the obviously fake good reviews for your own sake.
Stay away from these charlatans!

I ordered a bag which was as described but not for me. I returned it, at great expense, back to Germany, where this company is based. Over 2 months on I am still waiting for a refund. I have had to escalate through PayPal who have been amazing. They have reimbursed me but bag.co has not. Be very careful ordering from here. The bag seemed good quality but if you need to return you may not get your money back.

When I first read these reviews I was hesitant to place an order, but bags.co.uk was the only available stockist of the brand, model and colour of suitcase I was looking for in order to complete my set.

My order was shipped promptly, and arrived quickly, given that it was arriving from Germany to the UK. It passed customs quickly, and arrived in its original packaging in pristine condition. I am delighted with my purchase.

If shipping to the UK, the DHL tracking can be slow to update until it arrives in the country, but the retailer provides its own shipping tracker to monitor shipping progress which is very clear and helpful.

I didn’t have to contact customer services in this instance, so I cannot comment on that. But overall, I had a really good experience with this company, you just have to have a little patience.

If only I had read the reviews before buying a bag, which had to be returned. I followed the convoluted returns policy to the letter, only to find that it was returned to me 4 weeks later!!
Avoid this German company at all costs & use Trustpilot when purchasing from sites that you have not used before

Germany based site, any return would’ve cost you more than the product.

Why do they label it bags.CO.UK?

Its intentionally misleading.

I initially had concerns after reading some reviews about slow delivery times, but my order arrived exactly one week after I placed it. While the tracking number didn’t update for a few days, everything worked out perfectly in the end. The price was unbeatable, and the quality matched my expectations.
If you’re not in a rush and are willing to wait 1-2 weeks, this Germany-based retailer is absolutely worth it. Highly recommend for budget-conscious shoppers!

Avoid this shop. I ordered a Samsonite Magnum Eco 75cm suitcase, but they cancelled it under the false pretence of "out of stock" and "invalid shipping info." To make matters worse, the exact same item was still actively available to purchase on their website after the cancellation.

Furthermore, consumers should note that despite using a Bags.co.uk domain name, this company is actually based in Germany and all items are shipped from Germany, NOT the United Kingdom. This causes major transparency issues.
Had Togo through PayPal for a full refund.

This company doesn't even deserve one star. Firstly they have a UK web address but are based in Germany. I ordered a bag from them. It did not resemble the picture on the website and I decided to return it. I followed the return instructions to the letter, even paying for the postage. Two months later the bag arrived back on my doorstep (13th July 2026). The return had not been picked up from postal address on the website. The address seems to belong to a prosthetics company.
I wish I had read reviews on this comapny before placing an order with them.

This website promises delivery in the UK in 3 - 5 days. My delivery took longer, so I missed it ahead of a planned trip. I emailed customer service, and responses were very slow, and responses came across as if they “don’t care “.
I was informed that delays were due to the product shipping from Germany. But this has nothing to do with the fact promised delivery timeframes were not met, and nothing expected from a co.uk website.
I would NOT recommend this site, “the luggage superstore “ is much better.

Said next day delivery but order confirmation said 7 days. Tried to cancel order. No-one answers phone, one one responds to emails. Tried to cancel again and did speak to someone but they said it was too late to stop the order. Even after it arrived they did not respond AT ALL to emails or calls. The product eventually went back and despite the product being with them for 3 weeks I still have no refund. I even went as far as to complain to Samsonite - who disappointingly said because they were a German retailer that they could not do anything. HORRENDOUS experience. DO NOT BUY FROM THESE CROOKS!!!!

Awful experience. Bags.co.uk masquerades as a UK business, but they are based in Germany.
Following their complex instructions, I paid to return a £227 bag to Germany. Despite tracking proving delivery was attempted and failed, and the courier was trying to get in touch with them, they blamed me, claimed the package was stuck in customs and I had messed up the return. They then stopped replying to my messages. I have lost £227 plus return postage.

Brexit has made buying from Europe risky, and I never would have purchased from them had they been transparent about being based in Germany. Avoid.

The product arrived late and with a broken zip. Arranging a return has been extremely frustrating. Customer service is slow to respond, and despite the entire email thread being in English, some replies have been in German.

They are also currently refusing to cover the return postage costs, even though the item is faulty. Although the website uses a .co.uk address, the company is actually based in Germany, making return shipping expensive.

DONT USE THIS COMPANY - very poor aftersales
I received a damaged suitcase delivered by DHL. I was instructed by Bags to contact DHL directly by taking the package to them and filing a damage report.
DHL does not allow the consumers to file a damage reports - this must come from the sender.
This is a disgracefully poor service and theft. I wont purchase from this company ever again and I urge anyone reading this to source your suitcase elsewhere - try a British company or local retailer if possible
We are constantly being held ransom by foreign companies taking advantage of British consumers