Askadoctor Reviews 

4,700
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, often noting their ability to listen constructively and provide clear, reassuring advice. Many people appreciate the exceptional customer service, which includes personalized treatment plans and thorough explanations, making interactions pleasant and productive. This service often provides a valuable second opinion and much-needed online help, especially during urgent situations. Reviewers frequently highlight the remarkably fast response times, with many being connected to a doctor or receiving answers almost immediately. The user experience is consistently smooth, allowing consumers to feel confident about their next steps and make informed choices, finding the advice provided to be excellent and effective.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting helpful, prompt, and professional... See more

Service

Reviewers highlight positive aspects of service, with many expressing gratitude for the quick, helpful, and... See more

Response time

Customers consistently note positive experiences with response times, often highlighting the speed and... See more

User experience

Customers report positive experiences with the user experience, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a small medical problem when working in the garden. ( toxic plants) Was not sure if emergency room was required. Looked up a nurses help line online Was connected to Dr Li Dr Li assessed t... See more

Rated 5 out of 5 stars

Dr. Jyoti responded with helpful answers to my questions and gave me useful advice about how to contact a physician at one of the Mayo sites who will be able to help me further. Vivian Fishco

Rated 5 out of 5 stars

I researched my missing products, contacted MEDVI which transferred me to Just answer. The staff were professional, kind, returned my call after discussion with the physician. He completed the rese... See more

Rated 5 out of 5 stars

I was extremely impressed with the prompt response to my concerns about my husbands health. Your questions and advice were valued especially when we travelling for many this evening to Australia.... See more


Company details

  1. #4 of 31 best companies in Information Service
  2. #1 of 2 best companies in General Practitioner
  3. #1 of 1 best companies in Internist
  4. #3 of 31 best companies in Mental Health Service

Written by the company

Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

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4.8

All reviews

(4,700)

2,958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish

From start to finish, the experience was excellent. The assistant was friendly, attentive, and made sure she understood my concerns. Dr. Li was knowledgeable, took the time to answer all of my questions, explained everything clearly, and made me feel comfortable with my treatment plan. I also appreciated having a direct way to contact her if I had any follow-up questions. Thank you for the outstanding care! 😊

July 20, 2026
Rated 1 out of 5 stars

Highly predatory practice

I called this number on the advice of a friend for a sudden medical condition I got during a holiday weekend. I spoke to a person who gave me advice. We had about a 10 minute phone call. Then I saw a charge of $70 on my credit card. Then a month later another charge for $65. They evidently signed me up for a recurring subscription of $65 a month WITHOUT TELLING ME. I had no idea that it cost anything at the beginning but I was willing to pay the first $70 which I thought was for the one phone call. Anyway, I contacted them via phone and a robot told me they would cancel "my subscription" (that I never signed up for) so I am out another $65 and I hope they really cancel me or I will have to cancel this credit card and get a new one. I find this practice highly predatory and illegal. Not once did anyone ask my permission to sign me up for a recurring subscription at such a fee.

July 21, 2026
Unprompted review
Askadoctor logo

Reply from Askadoctor

Hello Kerry,

We understand your concern and would like to look into this further. Our team will reach out to you privately to gather additional details and assist you accordingly.

Regards,
Bella
JustAnswer Customer Care
BellaIS@justanswer.com | 1-800-805-5962

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