i signed up for Nebula a few weeks ago and the daily horoscope stuff has been surprisingly on point for me so far. readings are short enough that i actually read them and nothing weird happened with t... See more
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Review summary
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I really enjoyed my reading. The psychic was warm, genuine and easy to talk to, and I felt really comfortable during the session. Some of the things that came through really resonated with what I’ve b... See more
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I had such a wonderful experience! The reading was insightful, comforting, and surprisingly accurate. I felt heard and understood throughout the entire session, and the guidance I received gave me a... See more
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I asked the question in fullness did not leave any information out. The psychic quickly read it and responded with a sincere and accurate answer. In which I have already felt.
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Company details
Written by the company
If you are searching for something real in a digital world, Nebula: Spiritual Guidance Space is here for you. We are your personal space for grounded wisdom, designed to help you foster genuine connection — in life, love, and within yourself. Meeting you where you are, whether you need a daily ritual to find focus or a deep conversation with a trusted advisor to navigate a big change, our tools adapt to fit your life naturally. Instead of one-size-fits-all advice, we provide a meaningful, evolving toolkit that supports every step of your inner growth. We invite you to read our Nebula reviews to see how millions of people use this space to find clarity and confidence. We are here to help you find your own path to self-discovery. If you need any help, please try to find the answer in our Help Center https://help.answers-365.com/hc/en-us, or please contact our Support Team at support-trustpilot@asknebula.com
Contact info
United States
- nebula.support@nebulahoroscope.com
- asknebula.com
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scam
I never signed up for them they are taking £50 out of my bank account how dare they
November 2, 2026
Unprompted review
Reply from Nebula
Hi Diane,
Thank you for sharing your feedback.
We're truly sorry to hear about the unexpected £50 charge and understand how upsetting it must be to see a payment you don't recognize.
At Nebula, subscription terms and pricing are presented before purchase confirmation, and users always have the ability to manage or cancel their subscriptions.
We take concerns about unauthorized charges very seriously and would like to investigate what happened, help prevent further unwanted payments, and review your refund options.
Please contact us at support-trustpilot@asknebula.com with your account details so our team can look into this and assist you directly.
Guiding you toward clarity,
Nebula
SCAM SCAM SCAM..
SCAM!!! BEWARE OF NEBULA – $1 SOULMATE SKETCH TURNED INTO A $42.99 CHARGE! IMPOSSIBLE TO CANCEL!
PLEASE READ BEFORE HANDING OVER YOUR BANK DETAILS.
I signed up through an Instagram advertisement offering a "soulmate sketch" for supposedly $1 ONLY. I authorised a $1 payment. Instead, $42.99 was deducted from my bank account. I did not knowingly agree to any subscription or additional charges.
After reading numerous reviews from other unhappy customers reporting similar experiences, I realised I was far from alone.
But what I find particularly disturbing is what happens when you attempt to cancel.
THERE IS NO CANCELLATION BUTTON!
Nebula's customer service representative repeatedly sends me the same generic instructions, telling me to go into my profile, select Settings, Manage Subscription and then Cancel.
THE PROBLEM? THOSE OPTIONS DO NOT EXIST IN MY ACCOUNT.
I have explained this repeatedly. I have even sent them a VIDEO recording of my screen, demonstrating that their instructions do not correspond with the actual website. Yet they continue sending the same scripted responses, apologising for my experience and repeating a cancellation process that I cannot access.
How many times must a customer demonstrate that something doesn't work before a company actually addresses the problem?
This is not customer service. It is an exhausting exercise in going around in circles, with no accountability and no practical resolution.
I have now had to contact my bank, cancel my card and arrange a replacement because I am concerned about further unauthorised deductions. Other reviewers have also reported ongoing charges and difficulties cancelling.
Nebula has since claimed to have issued me a refund. However, I have received no money back into my account, nor any satisfactory evidence that the refund has been processed. Changing my card does not automatically prevent a refund reaching my original account, but as things stand, I have not received one.
What concerns me most is the apparent lack of transparency. If a company can make signing up and taking payment so effortless, why is cancelling so extraordinarily difficult?
A legitimate subscription should be clearly disclosed, knowingly authorised and straightforward to cancel.
I did not knowingly purchase a subscription. I purchased what was advertised to me as a $1 sketch.
To anyone considering using Nebula, particularly through Instagram advertisements, I strongly encourage you to read the reviews, check the full payment terms and think very carefully before entering your bank details.
NEBULA: Stop sending me generic cancellation instructions that do not work. I have provided video evidence. Cancel whatever subscription you claim I have, confirm that no further payments will be taken and return the $42.99 I did not knowingly authorise.
If you are operating transparently and ethically, this should not be difficult.
Consumers deserve honesty, informed consent, transparent pricing and the ability to cancel without having to fight for it.
My experience has been appalling. I would not recommend this company to anyone.
November 2, 2026
Unprompted review
Reply from Nebula
Hi Emmy,
Thank you for sharing your feedback.
We're truly sorry to hear about your experience and the distress caused by the unexpected charge. We understand how concerning it can be to see a payment you weren't expecting, particularly when you believed you were making a one-time purchase.
At Nebula, subscription terms and pricing are presented before purchase confirmation, and users always have the ability to manage or cancel their subscriptions.
We take billing concerns seriously and would appreciate the opportunity to review your charges, assist with cancellation, and assess your refund request.
Please contact us at support-trustpilot@asknebula.com with your account details so our team can investigate your case and help find a resolution.
Guiding you toward clarity,
Nebula
Dont waste your money
Dont waste your money, I think most of them aint real psychics. The one I spoke to sounded like she was copying and pasting from Chat AI.
Just wanted some advice about my current marriage and she kept saying I was attracted and attached to someone else and getting attention! Was 100% wrong! Kinda pist me off. Waste your money on a real genuine psychic else where that does private readings!!
October 25, 2026
Unprompted review
Reply from Nebula
Hi Melissa,
Thank you for sharing your feedback.
We’re sorry to hear that your reading felt inaccurate and unrelated to your actual situation. We understand how frustrating it must have been to seek guidance about your marriage and receive responses that didn't reflect your circumstances.
Nebula readings are provided by real people, carefully selected psychics who aim to offer personal and thoughtful guidance, not AI chatbots. We take concerns about generic or repetitive responses seriously.
We would like to review your conversation and better understand what happened. Please reach out to us at support-trustpilot@asknebula.com so our team can investigate your experience and assist you further.
Guiding you toward clarity,
Nebula
i signed up for Nebula a few weeks ago…
i signed up for Nebula a few weeks ago and the daily horoscope stuff has been surprisingly on point for me so far. readings are short enough that i actually read them and nothing weird happened with the billing either.
October 14, 2026
Unprompted review
Reply from Nebula
Hi Desiree,
We’re so happy to hear that Nebula has been a pleasant surprise! ✨ It’s great that the daily horoscopes have resonated with you and that the short, easy-to-read format fits into your routine. We’re also glad your billing experience has been smooth.
Thank you for giving Nebula a try and sharing your experience with others. We hope you continue to enjoy your daily insights!
If you ever need a hand, reach us at support-trustpilot@asknebula.com.
Grateful to share this path with you,
Nebula
Reply from Nebula
Hello Karla,
Thank you so much for your lovely feedback! We’re truly happy to hear that you’re enjoying Nebula and having a positive experience with our app. Your kind words mean a lot to our team and motivate us to keep improving our services and creating a more enjoyable experience for our users.
If you ever have any questions, need assistance, or have suggestions to share, please don’t hesitate to contact us at support-trustpilot@asknebula.com. We’ll be more than happy to help!
Thank you for being part of the Nebula community. Wishing you many more wonderful discoveries on your journey!
Trust in what feels right,
Nebula Team
unauthorized payment
I explicitly authorized only one payment of €1. However, you subsequently charged my bank account an additional €15 and €49, without my knowledge or explicit consent.
October 22, 2026
Unprompted review
Reply from Nebula
Hello Roxana,
Thank you for sharing your feedback with us. I’m sorry to hear about your concerns regarding the additional charges. I understand how upsetting and confusing it can be to notice payments you weren’t expecting, especially when you believed you had authorized only the initial €1 payment.
We’d really appreciate the opportunity to look into this situation and help clarify what happened. Please contact our support team at support-trustpilot@asknebula.com and share the details of the charges in question. Our team will carefully review your case and do our best to assist you.
Thank you for bringing this to our attention. We take your concerns seriously and will be happy to help you find clarity regarding these payments.
Trust in what feels right,
Nebula Team
Reply from Nebula
Hello Missie,
Thank you so much for your kind feedback! We’re delighted to hear that you find Nebula helpful. It means a lot to us to know that our app is making a positive difference in your journey of self-discovery and helping you find the guidance you’re looking for.
We’re always working to improve your experience, and your support truly motivates our team to keep doing our best.
If you ever have any questions, need assistance, or would like to share any suggestions, please feel free to contact us at support-trustpilot@asknebula.com. We’ll be happy to assist you!
Thank you for being part of the Nebula community. Wishing you clarity, inspiration, and wonderful discoveries ahead!
Warm regards,
Nebula Team
Honestly I felt like I was having a…
Honestly I felt like I was having a conversation with someone that I knew. It felt like I was getting advice from a friend and not a stranger. Helped me realize a lot of things
October 18, 2026
Reply from Nebula
Hello Espe,
Thank you so much for sharing your experience with us! We’re truly happy to hear that your conversation felt comfortable and supportive, like talking to a friend. It means a lot to know that the guidance helped you gain new perspectives and realize important things. Your feedback is greatly appreciated!
If you have any questions or need further assistance, please don’t hesitate to contact us at support-trustpilot@asknebula.com. We’re always here to help!
Trust in what feels right,
Nebula Team
I have to say they got me :-)
I have to say they got me :-)
They pull you in saying they will draw the sketch of your ideal soulmate. Will love it! You take the quiz. Fine. Then they ask you to pay 1€ to get the sketch. You say: it’s honest. But… to get the sketch you need to download the app. Once in the app, they get you again to select the sketch option (otherwise you do not get the sketch) and all of the sudden it’s another 15€. I say… ok, they got me, but at least I will see the sketch. But … there is a clock that shows you will get the sketch in 5 min. Then… the clock disappears and an 8-day plan shows up for you to complete in order to finally get the sketch. Now: after the 7 days trial, guess what: you are going to be charged 45€/month! See the trick? How can folks give 5 stars to this company (of course registred out of Cyprus) is a mistery to me. Or maybe a confirmation of the millions of gullible human beings out there, of which I have to admit I was shortly part of.
October 19, 2026
Unprompted review
Reply from Nebula
Hello there, Marc,
Thank you for taking the time to share your experience.
We’re sorry to hear that the process of receiving your Soulmate Sketch felt confusing and that the additional costs and subscription terms came as a surprise. We understand how disappointing it can be when you expect to receive a reading and the experience turns out differently.
On Nebula, subscription details and pricing are presented before purchase confirmation, and users can cancel their subscriptions at any time to prevent future renewals. Your Soulmate Sketch should also be available in the Readings tab of the app under Soulmate Sketch reading.
We would like to review your purchases, clarify the steps involved in accessing your sketch, and help resolve your concerns. Please contact us at support-trustpilot@asknebula.com so we can assist you further.
Guiding you toward clarity,
Nebula
Boring app
Boring app. Just a bunch of AI psychics and random horoscopes. Chats are overpriced: 120 credits for 19 euros, which is only 2 minutes of chatting.
September 14, 2026
Unprompted review
Reply from Nebula
Hi Taylor,
Thank you for your feedback. We’re sorry that your experience wasn’t fully satisfactory and want you to know we’ve already reached out to you directly to help.
If you have anything more to share or need further support, please contact us at support-trustpilot@asknebula.com — we’re always here for you.
Let your path feel clear and calm,
Nebula
I paid for a sketch I never received
I paid for a sketch I never received. They told me they will send it. Six months have passed, and I still haven't received anything. Don’t spend you money!
January 29, 2026
Unprompted review
Reply from Nebula
Hello Jean-Pierre,
Waiting six months for a paid sketch, especially after being assured it would be sent, would understandably leave you frustrated and disappointed. We’re sorry you’ve been left without the result you were expecting.
We’d like to understand what happened and help you get clarity on your order. Please reach out to support-trustpilot@asknebula.com with your order details so our team can look into this further.
Holding space for your journey,
Nebula Team
They listen to what you have to say and…
They listen to what you have to say and the reading are close
October 17, 2026
Reply from Nebula
Hi Malika,
Thank you for sharing your feedback 💜
We’re glad to hear that you felt listened to and that your readings resonated with you. It means a lot to know that your experience with Nebula has been positive and meaningful.
If you ever have any questions or need help, please contact us at support-trustpilot@asknebula.com.
With gratitude for your journey,
Nebula
Classic flavors and smooth online…
Classic flavors and smooth online ordering.
October 13, 2026
Unprompted review
Reply from Nebula
Hi Kalin!
Thank you so much for taking the time to leave this review! It’s wonderful to know you had such a seamless experience with your order and enjoyed the flavors.
If you ever have any questions or need assistance, please feel free to reach out to us directly at support-trustpilot@asknebula.com. We’d be more than happy to connect with you!
Trust the strength within you,
Nebula 💜
Total rip-off and scam!!
Total rip-off and scam!!! This product runs on credits, which you must renew for an enormous amount of money. The psychics in this app can easily leave you without an answer for 5 or more minutes; therefore, you are literally paying for nothing.
October 9, 2026
Unprompted review
Reply from Nebula
Hi Taylor,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the wait times and credit usage — that’s understandably frustrating and not what we want for our users.
We’d love to take a closer look into this and make things right. Please feel free to reach out to us at support-trustpilot@asknebula.com whenever you're ready.
With gratitude for your journey,
Nebula
Great live it
October 12, 2026
Reply from Nebula
Hi Janelle,
Thank you so much for the lovely 5-star review! We’re really happy to hear you’re enjoying Nebula and loving the experience.
If you ever have any questions or want to share more, you can always reach us at support-trustpilot@asknebula.com.
Grateful to share this path with you,
Nebula
Reply from Nebula
Hello Alexander,
Thank you so much for your lovely feedback! We’re truly happy to hear that you’re enjoying your experience with Nebula. Your kind words mean a lot to our team and motivate us to keep providing the best possible support.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us at support-trustpilot@asknebula.com. We’ll always be happy to help!
Enjoy your journey,
Nebula Team
I love how you have a lot of options…
I love how you have a lot of options and choices to choose from far as readers down to your daily affirmation . I also love how fast they respond . I would definitely recommend
October 8, 2026
Reply from Nebula
Hi Corisa,
Thank you so much for your wonderful 5-star review and for sharing your kind words with us! 💜 We’re so happy to hear that you’re enjoying the variety of readers, daily affirmations, and the quick responses.
It means a lot to know that you’d recommend Nebula! ✨
If you ever have any questions or need assistance, please feel free to reach out to us at support-trustpilot@asknebula.com. We’re always happy to help!
Guiding you toward clarity,
Nebula
Unauthorized monthly charges (214.95…
Unauthorized monthly charges (214.95 EUR) & no response from support.
I was lured into a 1 EUR trial on May 15, and this company silently charged my card 42.99 EUR per month for 5 months (total 214.95 EUR) without clear disclosure. I sent an official dispute email with all billing details (card ending 2638), but they completely ignored it. This is a predatory dark pattern. Refund my money immediately!
October 8, 2026
Unprompted review
Reply from Nebula
Hi Charles,
Thank you for detailing what happened. We’re sorry that the repeated €42.99 charges after the €1 trial, together with feeling you hadn’t received a response, left you this frustrated and concerned.
Please contact us at support-trustpilot@asknebula.com so we can review the full billing history and your refund request carefully.
Holding space for your journey,
Nebula
Reply from Nebula
Hi Anny,
Thank you for taking the time to share your wonderful feedback with us! We’re absolutely delighted to hear that your experience with Nebula was so impressive and exceeded your expectations.
It means a great deal to know that your reading left such a strong and positive impression. Our psychics strive to provide thoughtful, meaningful guidance that resonates with each person, and hearing that your experience felt truly remarkable is incredibly rewarding.
We sincerely appreciate your enthusiasm and kind words. If you ever have any questions or need support, please feel free to reach out to us at support-trustpilot@asknebula.com.
Enjoy your journey,
Nebula
Great advisors
October 7, 2026
Reply from Nebula
Hi Asia,
Thank you for taking the time to share your positive feedback with us! We’re delighted to hear that you’ve had a great experience with our psychics and appreciate the guidance they provide.
Knowing that our psychics have made such a positive impression on you means a great deal to us. We strive to create a welcoming and supportive environment where everyone can receive thoughtful guidance and meaningful insights, so it’s wonderful to know that your experience reflects this.
We truly appreciate your kind words and your trust in Nebula. If you ever have any questions or need support, please feel free to reach out to us at support-trustpilot@asknebula.com.
Grateful to share this path with you,
Nebula
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