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Apollo Reviews 

1,212
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at the reviews, most people had an average experience overall. Many consumers appreciate the platform's extensive database for contacts, often finding the information accurate and helpful for lead generation. People also find the product to be a great tool with many capabilities, especially for automating outbound processes. The user experience is generally considered manageable, with some noting it becomes effective once the initial learning curve is overcome. However, many reviewers were dissatisfied with customer service, describing it as unhelpful, slow, and often providing generic responses. There are also frequent complaints about the website's clunky interface, unexpected session closures, and features not working as intended. Some customers also noted issues with contact data accuracy, including outdated profiles and unverified emails.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with some reviewers finding it complicated and... See more

Customer service

Users describe negative interactions with customer service, with many reporting poor or non-existent support,... See more

Website

Customers consistently note negative experiences with the website, describing the interface as clunky, poorly... See more

Product

Reviewers highlight ambiguous aspects of the product, with some praising it as an excellent tool for lead... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting difficulties in email tracking and manual... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Apollo is a great prospecting tool and very useful for finding and managing leads. However, the frequent account restrictions are frustrating and disrupt my work. Please improve this process so genu... See more

Rated 3 out of 5 stars

Some companies are there, some contacts are there, many contacts are long gone and its hard to tell the difference between a direct land line or cell.

Rated 3 out of 5 stars

The steps AND recommendations aré not in Spanish. It Is friendly, but it could be more friendly. Specially in creating lists and sequences. AND in Spanish.

Rated 3 out of 5 stars

Occasionally the user session closes unexpectedly, and we do not have 100% of the required information, especially email addresses and phone numbers. This has hindered progress with several companies,... See more


Company details

  1. #328 of 354 best companies in Software Company
  2. #27 of 28 best companies in Business Development Service
  3. #243 of 251 best companies in Business to Business Service
  4. #58 of 60 best companies in Internet Marketing Service
  5. #76 of 84 best companies in Software Vendor

Written by the company

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B database of more than 210 million contacts and 35 million companies, Apollo’s end-to-end platform helps businesses of all sizes unlock their full market potential with unparalleled precision and ease. Trusted by 500,000+ companies, including Autodesk, Cyera, and DocuSign, Apollo is building the number one go-to-market platform to make the sales process intelligent, turnkey, and accessible for all. Visit apollo.io to learn more.

Everything you need to sell, scale, and succeed

Written by the company

Find the right people and book quality meetings
Apollo is an end-to-end AI sales platform with all the features, integrations, and training you need to grow your business.

Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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Replied to 6% of negative reviews

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3.0

All reviews

(1,212)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I watched the video for about 30…

I watched the video for about 30 minutes signed up use the product then they wanted more money so when I canceled they told me that it was only a two week cancellation period. Which in the video it said two months so they bait and switched me so now I’m out at $147 and made no money not very trustworthy. DO NOT GET SCAMMED LIKE ME….

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

Please don't fall for their convincing sell... it's a toal SCAM!

This company and what they do is a total scam! I believed, based on the ad I responded to on Facebook, they were legit. I was excited for the opportunity to supplement my income, but discovered, in less than a week, it's a total grift. They charge a beginner "membership" fee of $147 to join other members who have been tasked to to answer questions and perform tasks that train AI systems under development by various companies. Immediately, I was barraged with notices to "upgrade to a VIP" membership for $497, when I had just paid $147 for an entry level membership. READ their Terms and Conditions! You're given 10 tasks to complete every 24 hours. Each task has a "VISUAL" payout of between $4 and $8. Once your "VISUAL" balance reaches $10,000, you're able withdraw your balance. With a Beginner membership would be impossible to reach the $10,000 payout, within the timeframe they allow, only doing 10 tasks per day. So, I cancelled.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

The quality of service offered by Trov…

The quality of service offered by Trov Trace has really impressed me. Their customer service was excellent, and they processed my return promptly. They handled a tough scenario considerably more easily because of their professionalism and effectiveness. Without a doubt, I would employ their services once more.

June 11, 2026
Unprompted review
Rated 4 out of 5 stars

Best LeadGen Tool

Best LeadGen Tool. I happened to come across Apollo, and at first, I felt it is bit complicated and ignored, and was exploring some other tools. Next time, I came across Apollo through a suggestion I got through chatGPT, and spend some time on it, and realised that it is an amazing tool, every marketer would love. It has so many features, and bit difficult to understand, but chatGPT helped me in overcoming those initial confusions. Once I am into it, it is now become a favourite tool. The Free Tier is really good, which gives everyone an opportunity to explore and understand the potential of the tool. Now, I want to move to paid Tier. thank you.

June 24, 2026
Rated 1 out of 5 stars

Apollo’s Predatory Credit Expiration Scam – Formal Complaint & Demand for Immediate Remedy

Chose Apollo for its data coverage and API, but what I actually got was a masterclass in corporate greed and customer abuse.

I had roughly 1,360 API credits left — credits I had already paid for — when Apollo’s system suddenly started throwing billing errors that completely blocked me from using them before the billing cycle ended.

Instead of fixing the issue like a legitimate company would, their support team basically told me: “Pay us again or lose your credits.” No restoration, no extension, no actual support — just a sleazy paywall on credits I had already purchased.

This isn’t poor billing. This is a deliberate trap designed to squeeze more money out of customers who were responsible enough to not burn through their credits early. Apollo happily took my money upfront, then engineered a situation where those credits became worthless unless I paid them even more. It’s predatory and deeply disrespectful to paying customers.

If you’re considering Apollo, do yourself a favor and assume their monthly credits are a scam waiting to happen. Verify their shady renewal and access policies in detail before you rely on them for anything time-sensitive. This experience proved their “credits” are more like a rental with an early eviction clause than something you actually own after paying.

Apollo needs to fix their billing practices and stop treating customers like ATMs. Until then, steer clear. This level of nickel-and-diming and support stonewalling is unacceptable.

I will not be renewing and will be taking this further.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Signing up for Apollo was the worst…

Signing up for Apollo was the worst software experience I have ever had after a decade of running a marketing company.

First off, we were forced onto the "Enterprise" plan as a small business with a small team. We were told we needed to be on it. That was false, the account manager clearly didn't understand that you can have unlimited mailboxes on a Pro plan.

We were forced into signing a contract. Once in that contract, there is no escape. Any upgrades made during the contract term you have to keep. No where in the contract does it say you have to do that.

After multiple scam experiences with their customer support, I had to file a dispute with my bank.

I wasted thousands of dollars and 6+ months on a software that seems great on the surface, but beneath it is just shady, scammy sales tactics to take your money and a big F U if you try to bring it up to them.

DO NOT SIGN UP FOR ENTERPRISE. I hope this saves someone from getting burned like we did.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

No support, truly awful AI runs everything. Nightmare.

Their entire interface is run by the worst AI I've ever seen which just stops answering after a couple of questions. It is truly dreadful. And since there is no support phone number and the same AI also answers support emails, it is simply impossible to get anything done. Cancelling my subscription and advise anyone else to steer well clear

June 25, 2026
Unprompted review

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