Angeljackets Reviews 

2,332
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 419 reviews, reviewers overwhelmingly had a great experience with this company. Buyers frequently praise the incredible product quality, noting that the leather feels wonderfully soft, supple, and comfortable right from the very first wear. People also highlight the reliable sizing guides, the gorgeous colours, and the fantastic variety of stylish designs. Furthermore, consumers often mention the remarkably fast delivery service alongside a very supportive customer assistance team. However, some people mentioned that international shipping routes or order processing occasionally led to noticeable delivery delays. A few customers also noted specific challenges with sizing accuracy, unexpected return postage expenses, or additional customs fees.

What people talk about most

Quality

Customers had positive experiences with quality, frequently praising the exceptionally soft leather,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting very fast shipping... See more

Order

Consumers find order to be positive, highlighting smooth transactions, helpful customer service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Customer service all the way through from receipt of Jacket. Lovely Jacket and well packaged. Unfortunately, even though the largest size was ordered, it was too small across the bust. So the ret... See more

Rated 5 out of 5 stars

Excellent customer service! I asked for an exchange and it was completed within a week. Both jackets were gorgeous - soft leather, lovely fit, great quality, accurate description. I chose a jack... See more

Rated 5 out of 5 stars

I was looking for a leather jacket and I came across Angel Jackets. I ordered the wrong size as it was just a bit tight around the bottom but it was easy to return and request a bigger size. It only t... See more

Rated 5 out of 5 stars

This company really lives up to its excellent reviews in every respect! Excellent quality jackets (I've paid more more for lesser quality in the past!), very fast delivery times, though, updates were... See more


Company details

  1. Outerwear Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Over 25.000 Satisfied Customers. We believe in Commitment, Innovation, and Quality!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,332)

393 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from this company. I love them for all my leather goods. So much choice and I’m now on my 3rd purchase. Amazing company. Ps. Their customer service is easy to deal with and it’s not AI either. Imagine a real person! Thanks

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

The jacket I bought was of wonderful…

The jacket I bought was of wonderful quality but did not fit in the way I wanted so I returned it and received a refund as per the Company’s policy and started looking elsewhere. Then the Company’s Senior Customer Experience Specialist contacted me and offered to help me find something suitable. I was impressed. This approach to customer service was new to me. He asked for my measurements - I sent the incorrect details twice but he was supremely patient and very understanding. Eventually, armed with the correct information he guided me to the perfect size and fit. This was the very best after sale service I have ever experienced. I give Angel Jackets a high recommend.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer service all the way…

Good Customer service all the way through from receipt of Jacket. Lovely Jacket and well packaged. Unfortunately, even though the largest size was ordered, it was too small across the bust. So the returns process was followed, and a refund was issued. All processed with no hassle. Returns were sent to a UK address, which was really reassuring.

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

I was so excited to find a color

I was so excited to find a color, style and leather that was so appealing to me online - the best part was receiving the beautiful jacket in a timely manner, and in such quality. The leather, stitching, color and overall fit was perfect. I’ve ordered before and had the same great experience. Follow their instructions for the perfect fit, you will love your jacket.

October 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing leather jacket

A fantastic looking jacket that fits and feels great at an excellent price. The purchase experience was seamless and it arrived sooner than expected. I have been impressed with the follow up after receiving the jacket with care and break in instructions, i have already recommended Angeljackets to friends and will keep letting my friends know about my experience.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the price

There was a delay in delivery of my new leather jacket, but Angel Jackets keep in touch with me. The jacket was well worth the wait. The quality is better than I expected, very nice indeed, and a great value for the cost. I have forwarded their selection link to other friends and family.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great style, great leather & great price

I ordered two leather jackets and received both of them within a week. The cut and styling of the jackets are extremely flattering (I wear a size 6), the leather is soft, supple and the perfect thickness so the jackets hang well but aren't cumbersome. After showing the jackets to a friend of mine, she ordered one as well as she loves hers as much as I do mine. The prices are also good value for the quality of the coats.

October 8, 2026
Unprompted review
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Rated 1 out of 5 stars

2 order - awlful

First time ordering, great.
Ordered an 2nd, well all i can say its put me ordering any more.
They cancelled, and reirdered* they used the excuse they had run out- so why could I order the same item).logged an complaint, one email from a person Cheryl,and been ignored..
Won't be ordering again ...

October 7, 2026
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Denise,

Thank you for sharing your experience with us. We're genuinely sorry to hear that your second purchase did not meet your expectations, especially after having such a positive experience with your first order.

We completely understand your disappointment regarding the cancellation and stock availability issues. Customer satisfaction is extremely important to us, and we take your feedback seriously.

We've attempted to locate your order and previous correspondence using the name associated with your review, but unfortunately, we haven't been able to identify your details.

Could you please share your order number or the email address used for your purchase by contacting us directly at support@angeljackets.com

We'd genuinely appreciate the opportunity to investigate your concerns, address what went wrong, and work towards a satisfactory resolution.

Thank you again for bringing this to our attention. We hope you'll give us the opportunity to restore your confidence in Angel Jackets.

Kind regards,
Team Angel Jackets

Rated 5 out of 5 stars

Brilliant Jacket

Brilliant Jacket, I ordered the Brown suede bomber jacket. Fits perfectly, looks and feels top quality definitely recommended.

October 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!
I asked for an exchange and it was completed within a week.
Both jackets were gorgeous - soft leather, lovely fit, great quality, accurate description.
I chose a jacket that I could dress up and wear casually.

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

amazing

the jacket was both great quality and exactly what i ordered. it was a gift and he ended up loving it!

moreover, the customer service team is quick with responses to my questions and very helpful. there was a small issue with my shipping address, but they solved it so fast and my order arrived with time to spare.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful leather jacket

I was looking for a leather jacket and I came across Angel Jackets. I ordered the wrong size as it was just a bit tight around the bottom but it was easy to return and request a bigger size. It only took about three weeks from my initial order to receiving the right size. All in, great service. The jacket itself is beautiful soft leather. I would definitely order from them again.

October 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful leather jackets

Angeljackets offer great quality leather jackets at very reasonable prices. I've purchased 2 and will definitely order another. I'm a repeat customer now for sure!

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is a quality jacket with a collar…

This is a quality jacket with a collar that folds nicely that has a cut around the waist that gives it shape. I can wear it over practically anything and look dressy. The jacket isn't bulky but still feels warm.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

The 3 button Blazer is AMAZING!

I bought a great jacket in a style I've been looking for what seems like forever. It was a 3 button leather blazer. Great quality and its hard for me to buy leather jackets that fit me correctly. I don't have huge shoulders and my arms are a little short for a guys who wears a medium. This jacket fit nicely. Looks amazing and I get compliments on it all the time. My wife saw it and loved it. She was so impressed that she looked on the website and found a jacket she liked. We ordered it but it did not fit her well. It really wasn't Angeljackets fault at all. She is petite, 5' tall and has very large breasts. She also has problems finding jackets that fit her. I contacted Angeljackets and their customer service was absolutely amazing. We had zero trouble with a return. I would not be afraid to order from this trusted company. In fact next time I need a leather jacket, I'm going to order from them again.

October 21, 2025
Unprompted review

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